LEWIS USHER

adh62y@r.postjobfree.com 404-***-**** Covington, GA 30016

Summary

Accomplished Network Analyst proficient in network technologies such as Ethernet, Wi-Fi, CMDA, and GSM. Strong verbal and written communication skills. Leads team in configuring and programming switches, routers and other complex network equipment. Works independently with little to no supervision. Skills

Experience

● CPU, RAM and Hard Drive Performance Testing

● Replication Specialist

● Systems Design

● Disaster Recovery Environments

● Customer Service Specialist

● Working knowledge of Cisco IOS, OSI, Switching,

Routing, IP, Subnetting, and Various Routing

Protocols

● Technical Infrastructure Migration

● Experience with Wireless Networking

(802.11a,b,g,n), Access Points, Security Practices, Encryption Protocols, VPN

● Storage Management

● VoIP Knowledge

● Process Development

● New Technology and Product Research

ADCom Solutions Norcross, GA

Network Analyst

03/2018 - 02/2019

● Analyzed software, hardware and network systems for various transmission systems.

● Assessed networks and systems to identify weaknesses and implemented fixes for risk mitigation.

● Configured and installed routers, switches and wireless controllers.

● Performed tests on newly installed hardware and software to provide components that interface correctly with each other and network.

● Worked with outside vendors and teams to develop voice and data wiring infrastructure.

● Ascertained benefits, capabilities and feasibility for proposed systems by studying data logs and researching appropriate solutions.

● Used Service Now ticketing system to track projects as well as maintenance and chronic issues.

Birch Atlanta, GA

Network Operations Technician

06/2017 - 03/2018

● Installed and managed connected hardware and application components to assure nonstop environment operations.

● Analyzed network issues, developing fixes and troubleshooting problems to maintain organizational effectiveness.

● Streamlined switch configuration, MS Exchange migration and fiber optic splicing and termination.

● Established and maintained network systems using networking principles.

● Reviewed specifications and installation diagrams to establish interfaces and integrations.

Windstream Communications

Greenville, SC

Network Technician

05/2015 - 06/2017

● Supervised network administration, system access and vulnerability assessment to protect secured data.

● Analyzed network issues, developing fixes and troubleshooting problems to maintain organizational effectiveness.

● Installed and managed connected hardware and application components to assure nonstop environment operations.

● Established and maintained network systems using networking principles.

● Configured 2800 series routers for LAN/WAN networks and internet access.

AT&T (contractor) Atlanta, GA

PCO Provisioning & Integration

Engineer

07/2014 - 03/2015

● Responded to emergency calls routed by automatic distribution systems.

● Boosted productivity by ensuring on-time emergency response and life support with zero service delivery errors.

● Demonstrated self-reliance by meeting and exceeding workflow needs.

● Coordinated all aspects of projects to build wireless cell site foundations within timelines.

● Planned, tested and supported high-availability infrastructures.

● Provided effective resolutions to issues and escalated problems with knowledgeable support and quality service.

Ericsson Atlanta, GA

Network Service Assurance

Technician

06/2013 - 07/2014

● Suggested repair or service options to help customers make decisions.

● Developed preventative maintenance procedures and schedules for all on-site equipment.

● Tracked all changes and actions in the computer-based documentation system.

● Assessed and identified issues and quickly resolved to restore functionality.

● Tested components, assemblies and systems to diagnose problems.

● Reviewed measurements and site conditions to facilitate installation.

● Troubleshot malfunctions and diagnosed issues to get equipment back into service quickly and fully.

T-Mobile USA Inc. Birmingham, AL

Switch Technician

06/2009 - 05/2013

● Anticipated and analyzed common connectivity workflow problems.

● Resolved normal and after-hours service calls.

● Coordinated trunk testing with phone vendors to troubleshoot possible problems.

● Interpreted technical documentation in order to accurately configure equipment.

● Installed, set up and repaired devices and system components. Education and Training

Clemson University Clemson, SC

Bachelor of Science in Industrial Electronics Technology 12/1994

● Completed professional development in Cisco (CCENT waiting to test)

● Also working towards the CEH

LASUSA Pelham, AL

Instrumentation Technician

06/2008 - 06/2009

● Removed damaged components and instrument systems to complete repairs or replace parts.

● Performed diagnostics and root cause analysis to evaluate malfunctions.

● Tested and troubleshot instruments, components and assemblies using circuit testers, oscilloscopes and voltmeters.

● Repaired and adjusted system components, including removing and replacing defective parts.

● Documented work activity accurately using PLC programming to provide details of all repairs.

● Performed preventative, predictive and corrective maintenance to keep machinery running at optimal levels.

Level 3 Atlanta, GA

Network Technician

08/2007 - 06/2008

● Supervised network administration, system access and vulnerability assessment to protect secured data.

● Analyzed network issues, developing fixes and troubleshooting problems to maintain organizational effectiveness.

● Installed and managed connected hardware and application components to assure nonstop environment operations.

● Established and maintained network systems using networking principles.

● Configured and managed 2500, 2600 series Cisco routers and Catalyst 2960, 3560X/E switches.

● Received and prioritized support requests to maximize resource utilization.

Sprint Atlanta, GA

Network Operations Specialist III

03/1996 - 08/2007

● Configured all hardware devices and software settings to optimize network performance.

● Assisted with end to end provisioning of dedicated customer data DS0/DS1 Circuits.

● Used Alcatel 1630/1631 DACS and Tellabs 5500 to analyze, test, monitor, and configure DS!, DS3, and Optical Carriers

● Working knowledge of CSU/DSU (stand alone), WIC, NIU, repeaters, multiplexers, IMUX, and routers to aid with fault detection and isolation.

● Facilitated communication through effective management of incoming correspondences, including phone calls, emails and letters.

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