Service Customer

Teresa Morlan

**** ******** **., ********, ** ***66

417-***-****, Email: adh61h@r.postjobfree.com

HIGHLIGHTS: Team Work, Customer Service, Conflict Resolution, Multi-task, Account Resolution, Budgeting, Human Resources and Payroll, Accounts Payable/Receivable, Billing, and Collections. Also, appointment scheduling and filing. Detail Oriented and Safety conscious. Proficient in all Microsoft programs especially Excel. Other computer programs I have worked: Ceridian/Dayforce; Kronos; Success Factors; QuickBooks SUMMARY: I maintain strict confidential and professionalism. I demonstrate a sense of urgency and am service oriented. I am comfortable working closely with multiple levels in an organization. I excel at working independently and in a fast-paced team environment. I am eager to learn, open to coaching, take ownership of and instill pride in work. I have the ability to meet challenging deadlines, demonstrates exceptional attention to detail and problem solving. I exhibit high proficiency with Microsoft Office (Word, Excel, PowerPoint). Quick Books; Certified in Medical Terminology, and have excellent interpersonal, written and verbal communication skills. I am Seeking to apply my knowledge, skills, and abilities to promote the goals of your company. EXPERIENCE:

Dorman Products, HR Administrator 2/2019 – 7/2020 Served as first point of contact for internal and external inquiries, offered solution and/or redirected to appropriate person as needed. Pulled daily, weekly and monthly reports from HRIS systems. Assisted with processing new hire entry, status changes, and general HRIS updates. Maintained electronic personnel records (New Hire Paperwork, Status Change Forms, Disciplinary Forms, etc.) Assisted with payroll. Ordered supplies for the HR department. Managed Contributor call out line. Assisted with coordination and planning of Service Awards, Birthday and other celebrations. Assisted with community relations activities. Nemo Quarry, Secretary/Customer Service, Nemo MO. 4/16/18 – 7/30/18 Served as customer service by weighing dump trucks for purchasing gravel and other quarry products. Performed Payroll services and served as direct contact with quarry vendors. Computer programs included Quick Books And Microsoft Excel. Bolivar Farmers Exchange, Bookkeeper, Bolivar, MO – 10/2016 – 08/2017 First contact for Exchange customers. Addressed customer complaints and resolved any conflicts. Performed accounting duties including Disbursements, Servicing Dividend Accounts, balancing General Ledger, and 5 different bank accounts. Prepared administrative documents for the board. Worked closely with the Auditing Firm assigned to BFE. Microsoft Computer programs included Word, Works, Power Point and Excel.

TOMO (formerly Employer Screening Services) Springfield, MO 12/2014 – 09/2016 Certified Pre-employment and onsite drug and alcohol testing.

City of Osceola, MO. Customer Service Assistant, Osceola, MO – 02/2015 – 09/2016 Provided customer service for utility billing within the city of Osceola. Preformed duties as the Utility Clerk, city Real Estate, and Personal Property tax Collector.

Lowry City Farmers Exchange, Customer Service Rep, Lowry City, MO – 10/2014 – 01/2015 Received and placed orders for livestock products from clients. Networked with vendors to get current information on products sold within the facility. Conducted inventory and notified management of any shortages. Lakeview Lodge, Clerk, Hermitage, MO – 07/2010 – 11/2014 Part time front desk clerk. Responsible for maintaining an accurate cash drawer and checking clients into the lodge. Citizens Memorial Hospital, Bolivar, MO and Sac Osage Hospital, 2004 – 2010 as Emergency Medical Technician and Department Clerk. Worked in the Emergency Department and on the Ambulance as a Certified EMT. Certified in Medical Terminology.

City Clerk for Cities of Wheatland, Weaubleau, and Peculiar, MO. and Village of Collins, MO. between 06/1997 – 2004 and 2007-2010 performed clerical duties at various agencies. Provided administrative duties along with financial management for the Mayor and Board of Aldermen. – Certified in record management in the State of Missouri, pays strict attention to detail maintaining records for 1,500 clients. I maintained five separate bank accounts to include deposits and disbursements, cash balancing, and credit card accounts. - Responsible for utility billing for over 1500 accounts including collection, and disconnections. - Budgeting for small Cities to include accounts payable, accounts receivable, Payroll, and Payroll taxes. Computer programs included Microsoft Office, including Excel and QuickBooks. EDUCATION:

High School Diploma, Raytown High School, Raytown, MO, Graduated 1977