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Customer service

Ernakulam, Kerala, India
November 28, 2020

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Address : Ernakulam Kerala ******

Phone : 907-***-****

Email :


• Budget management

• MS Office

• Customer service

• Staff Management

• Internet browsing


Boosted customer loyalty and enhanced sales by keeping employees efficient and focused on customer needs. Skilled in training staff and solving diverse problems by applying excellent critical thinking and conflict resolution abilities to address any need. Prepared to use knowledge and experience to take on all business requirements.

Experienced retail professional with 4-year history of training and leading teams of cashiers in high-volume environments. Detail-oriented and organized with excellent time management ability.


Head Cashier, 06/2019 to 07/2020

Aditya Birla Fashion & Retail LTD - Ernakulam, Kerala Cashier, 05/2018 to 06/2019

Aditya Birla Fashion & Retail LTD - Ernakulam, Kerala Customer Service Executive, 06/2016 to 04/2018

Aditya Birla Fashion & Retail LTD - Ernakulam, Kerala Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.

Directed team of more than 10 cashiers to maximize performance and deliver exceptional service to every customer.

Trained as fashion assistant and provided back-up coverage to provide customers with optimal support.

• Built effective training and coaching strategies to optimize team performance. Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.

Restocked, arranged and organized merchandise in front lanes to drive product sales.

Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.

• Prepared and submitted end-of-shift reports using AX POS . Processed POS transactions, including checks, cash and credit purchases or refunds.

Marketed additional products and services complementing customers' current offerings and adding value.

Provided excellent customer service by efficiently resolving issues and responding to inquiries.

• Updated account information in each customer's record to keep data accurate. EDUCATION


B A : Economics, 05/2015

Maharajas College - Ernakulam

• Doing MA ECONOMICS at Annamalai universiry in distance. (2018-2019) CO-CURRICULAR ACHIEVEMENTS

• Gift card sales traget achievement

• Star of the month for more than 10 times

• Promoted as Head Cashier

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