Maureen Frison

*** ********* ******** **

Calgary, AB, T3G 1P4

403-***-****

adh5wm@r.postjobfree.com

OBJECTIVE

To obtain a position within an organization utilizing my varied experiences to contribute to its success.

SKILLS

●Excellent organization skills

●Ability to communicate well both verbally and in written form

●Trouble shooting for optimum client service

●Dedicated to client service and satisfaction

●Possess intermediate working knowledge of Microsoft Outlook, Word, Excel

●Experience with a variety of different internal systems; CDK,ADP

●Excellent ability to learn and adapt to different environments and client needs.

EDUCATION

●Legal Assistant Certificate – Henderson Business College – 1988

●High School Diploma – William Aberhart High School – 1985

●In house industry specific training and development

oDiverse Learning – Supporting Students with Autism 2011

oHandful of Strategies to Support Early Learners 2011

oJack Horse “The Explosive Child” – The Collaborative Solving Approach 2009

oNon Violent Crisis Intervention 2009

EMPLOYMENT

Aviva Insurance -Calgary

Auto Claims Adjuster - January 2019 to Present

North Star Ford Auto Group - Calgary

Appointment Coordinator – September 2018 to Present

●Book appointments, accommodating customers within limits of available time and resources

●Confirm appointments with office software (Kimoby)

●Prepare accurate end of day cash out

●Clear batch and perform cash out duties at the end of the evening

●Provide a Customer Service follow-up call to every Service department customer within 48 hours of them picking up their vehicle.

●Log all information daily using internal trackers

●Schedule follow up appointments for any customer needs and communicate this information effectively to the Service department

●Update all monthly trackers and provide reports to VP of Fixed Operations

●Coordinate with main Reception for customer pick-ups and collection of any outstanding monies

North Star Ford Auto Group - Calgary

Body Shop Coordinator – December 2017 to September 2018

●Scheduling repairs and estimates with customers if required

●Opening and closing work orders using CDK system

●Assist in working with all insurance companies to secure payments and process of claims invoices

●Responsible for handling all customer complaints or concerns and escalate as necessary to the Body shop manager

●Coordinate Sublets such as wheel alignments, mechanicals, detail) to various other shops

●Update all monthly trackers and provide reports to VP of Fixed Operations

●Coordinate with main Reception for customer pick-ups and collection of any outstanding monies

North Star Ford Auto Group - Calgary

Receptionist / Administration – July 2015 to December 2017

●Direct support and service for up to 20 designated Sales Representatives

●Answer phone calls and queries

●Tracking and managing Sales calls on an Excel spreadsheet

●Entering New vehicles into Cisco and tracking on Excel

●Cash reconciliation and balancing

●Greet all customers in a timely and friendly manner

●Helped with Social Committee for all office functions

●Accurate entry of time tickets/time cards into internal tracker

Calgary Catholic School District - Calgary

Special Education Assistant – September 2007 to June 2015

●Worked hands on in classrooms of varying grades with complex needs children

●Organized and helped implement (with teachers guidance) strategies for classroom content

●Worked on establishing positive relationships and positive rapport with students

●Prepared teaching materials, constructed and assembled displays on Smart /Boards

●Data entry of students attendance

●Answering telephones, used school paging system when required

●Worked in lunch room to assist and organize the children with a relaxing timed break

●Outside supervision during lunch break/after school to ensure all students were safe

●Helped assisting ESL students with exams/scribing

Cardinal Coach Lines - Calgary

School Bus Driver – September 2004 to June 2007

●Responsible for transportation and safety of students

●Reported delays, accidents, or other traffic/transportation using two-way mobile radios

●Drove multi-passenger vehicles to transport students between neighborhoods, and schools

●Ensure bus was checked daily to ensure safe operation of vehicle - including tires, brakes, windshield, and safety equipment

●Complied with all traffic regulations in order to operate vehicle in a safe and timely manner

●Enforced safety rules as students boarded and exited buses

●Picked up and dropped students off at regularly schedules locations, following strict time schedules

●Read route maps and followed written and verbal geographic directions

EMPLOYMENT REFERENCES

●Joanne Hamilton – Human Resource Director – North Star Ford Auto Group – 403-***-****

●George Thorne – Body Shop Manager – North Star Ford Auto Group – 403-***-****

●Deena Alexander – Supervising Teacher – Calgary Catholic School Board – 403-***-****

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