Agha Hussain

**** ****** ***** ***

Denton, TX **207

214-***-****

adh5we@r.postjobfree.com

Summary

Extremely professional, focused, adaptable, organized, and motivated logistics professional with almost seven (7) years of experience in international and domestic freight operations, order management, export compliance, tariff management, production planning, conflict resolution and providing excellent customer service.

Core Competencies include:

Inventory Management, Pricing, Tariff Planning and Management, Customer Service, Conflict Resolution, Claim Management, Shipment Planning, Logistic Management, Customer Invoicing

Key Skills:

Strategic, Positive, Communication, Learner, Problem Solving, Leadership, Active listener, Challenging, Inter/Intra Personal Skills.

Technical Skills:

Hazmat Certified, KSMS understanding, Proficient in Microsoft Suite (MS Word, Excel, PowerPoint, Access, etc.) and in various booking platforms such as AS400, AMDEUS, Procars, Team, Sit, Strax, World Tracer, and several Lufthansa applications

Accomplishment:

Train and mentored a team of 10 associates and got 4 of them promoted.

Successfully built a training module for company that is still being used by Company.

Recommend customer satisfaction metrics to the management which increased the customer satisfaction percentage from 82% to 98%.

Experience

NNR Global Logistics

Air Export/Import Coordinator

Apr 2020 – Current

Effectively managed all overseas transport and arranged domestic and international shipments.

Created and prepared export and import documents for air freight including EEI filings, customs clearance, delivery orders, payment receipts to airlines, and release orders.

I strategically provide pricing, quotes, tariffs, for domestic and international traffic

Communicated with different carriers to book shipments and negotiate rates.

Review and process US airway bills, custom, and export documents, and ensure that they are compliant with IATA, TSA, and US Customs rules and regulations to book with commercial aircrafts.

Create pick up and delivery orders and obtain chargers.

Create and provide invoices for shipment.

Team Worldwide

International Coordinator

Jun 2019 – Sept 2019

Expert in import and export air/ocean freight forwarding International and domestic both.

Responsible for providing quotes and tariffs for domestic and international traffic, including ocean and truck shipments and come processes including invoicing.

Strategically review trucking, airfreight, and ocean cost, which helped in providing a competitive warehouse storage cost.

Evaluated distribution logistics that helped established cost-effective and customer-friendly pricing, which increased customer satisfaction by 120%.

Diligently reviewed the billing invoices submitted to the customers and different carriers, which reduced the resubmission of the invoices by 20%.

Review and process US airway bills, custom, and export documents, and ensure that they are compliant with IATA and TSA rules and regulations to book with commercial aircrafts.

Coordinated with other stakeholders to ensure that the logistic functions are carried out smoothly.

Jettainer inc. c/o Time Matters a Lufthansa Cargo company

Special Service Expert

Apr 2018 – June 2019

Excelled management expectations by providing excellent emergency freight solutions by air, train, and road.

Proactively assisted a customer in tracking, special monitoring, and booking of shipments using different platforms.

I strategically provide pricing, quotes, tariffs, for domestic and international traffic, including ocean and truck shipments, to customers and other stakeholders.

Ensure effective communication flows between handling and courier partners and proactively resolve issues if any.

I responsibly provided global customer support between the Asia Pacific, Europe, and North/South America regions with 99% customer satisfaction.

Assisted in proper billing procedures and diligently investigate claim processes.

Work closely with the management in business development, setting up new customers, negotiate price, and improving workflow processes.

DB Schenker Logistics

Senior Air Export Coordinator

Jan 2017 – Apr 2018

Effectively managed all overseas transport and also arranged domestic and international shipments.

Created and prepared export documents for air freight including EEI filings.

Ensured all AOG shipments are prepared, picked up and transferred to airlines in timely manner.

Preform tracking services for customers and ensure that they are 100% satisfied.

Communicated effectively with the customers and the airline partners for shipment space confirmations.

Handled all the customer related escalations and ensure that they are resolved with 24 to 48 hours.

Work closely with management to improve workflow processes.

Forward Air

Customer Service- O, S, &D (Overages, Shortages, & Damages)

May 2016 – May 2017

Confirmed orders with vendors and customers and ensure that the cargo and freight get delivered to loading platforms on time.

Prepare and Examine the bill of lading to determine appropriate tariff and shipping charges are applied.

Ensure that all the documents are correctly scanned and uploaded in the SAP system.

Unload, process, and sort all the incoming packages with a 100% accuracy rate.

Investigate diligently how the freight got damaged or package got lost in the process.

Keep a systematic record of packages that are lost.

AGS United

Administrator

Nov 2015 – Apr 2016

Innovate and enhance the invoicing and billing process, which reduced the manual work by 50%.

I negotiated and procured parts from different vendors at an economical rate, which reduced the YoY cost by 35%.

Delegated and assigned a task to the other colleagues daily.

Ensure that all work orders are evenly distributed amongst all the team members and get completed with perfection.

Trained and mentored the team members and ensure that I am there for them whenever they need help.

Hallmark Aviation Services

Customer Service Supervisor

Mar 2012 – Nov 2015

Work collaboratively with other colleagues to quickly and efficiently assist customers with the baggage and explain the boarding process to ensure a timely departure.

Effectively handled and resolved all escalations related to the lost and damaged baggage and ensure to provide a great customer experience to the distressed customers.

Properly file claims on behalf of the customers related to their lost or damaged baggage. Issue cash advance to them according to the airline policy.

Ensure that the team members are providing excellent customer experience and leading them by example by maintaining a positive and friendly attitude.

Perform employee skill audit regularly to ensure that they are following the customer satisfaction metrics.

Ensure the compliance of all the security policies and procedures.

Develop, implement, and update best practices to streamline operations, standardize processes, and enhance customer service.

Train the ground operation staff with a strong focus on providing excellent customer service.

Education:

Diploma with Specialization in Pre-Legal Studies 2008

The Academy of Irving

References: Available upon request.

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