Peter Premraj. A

Objective:

To work in an esteemed organization to pursue a challenging career in the field of Customer Service Operations and to develop myself keeping in mind the goals of the organization.

Profile:

Total years of experience: 18 years

Years of Experience in Learning Industry: 16 years & 7 Months

Accomplishments:

Name of the Organization

Key Accomplishments

Workline

Completed training and assessments of all modules within 3 months and started handling clients engaging them with Product demos.

TVS Electronics

Single point of contact for all offrole training operations (Onsite and Retail Verticals) and coordinated Training operations with 32 Pan India Trainers to get relevant training details and Publish MIS accordingly. Effective utilization of Moodle LMS, HandyTrain and in-house LMS (Ekalavya) to roll out courses for Technicians. Worked with Manager closely to do Training needs analysis for the Technicians. Worked with Subject Matter Content to finalize content for rolling out courses. Taken up additional responsibility of giving Classroom Training for New Hires (Induction modules) and also been a trainer for Time management and call handling skills module to Call center agents.

Spot Recognition award won for:

a) Effective utilization of ‘Ekalavya’ – Video based mobile app for training

b) deriving a new process to adhere “on time” training execution

c) successfully conducting the center manager workshop

d) excellent support in QMS awareness campaign held in our Head office.

Origin Learning Solutions

Pvt Ltd

Successfully migrated 16000+ Content objects for General Electric Co. (GE) that was built using Plateau LMS into SumTotal LMS.

Maintaining and upgrading 40+ content objects in a single Curriculum for GE Transportation.

Handled a team of 7 members. Allocating and coordinating work between a team of 2 Programmer, testing team of 3 members and 2 Trainees to newly create Courses / Fix existing Content Objects, get it tested and to report the status to the Client through bi-weekly calls and through mails.

Team Excellence Award won for Quality output (Apr’13 – Sep’13)

Expertus Infotech

Pvt Ltd

Successfully provided Training support (Classroom Trainings / Online Trainings using WebEx) for CISCO Project

Handled a team of 3 members in EMC project and coordinate with team to make sure deliverables are done on time.

Prepared detailed Admin guide with necessary screenshot so that it is helpful for the new joiner or for whomever who process the tickets in case of absenteeism.

Certificate of Appreciation for “Learning in Practice” for the Year 2010

“Service Excellence” Award for the year 2006

“Associate of the Month” Award for the month – June 2005

Professional Experience Summary:

Organization

Designation

From

Till

Worked in LMS

Workline

Manager – Engagements

May 2020

Till date

NA

TVS Electronics

Assistant Manager

Oct 2015

April 2020

Moodle / Ekalavya (In house)

Origin

Learning Solutions (P) Ltd

Senior LMS Administrator

Jan 2013

Oct 2015

SumTotal / Plateau / Moodle

Expertus InfoTech (P) Ltd

Senior Training Coordinator

Mar 2004

Dec 2012

Saba / SumTotal

Seshasai eforms(P) Ltd

Computer Operator

Oct 2002

Dec 2003

NA

Millennium soft solutions (P) Ltd

Trainee Programmer

Feb 2001

Jun 2002

NA

Roles & Responsibilities:

Workline – Alwarpet, Chennai – 600018

As a HRMS service provider, Work with vendor and Engagement team to understand the training requirements of the organization. Understand the various requirements of HR like Leave & Attendance Policy, Recruitment, Onboarding, Exit process management, Training, Performance appraisal, Employee services and Engagement. Providing demos for customers to understand various modules. Check Raw data provided and Liaise with the development team for effective data migration.

TVS Electronics – Guindy, Chennai – 600032

Responsibilities in Training Coordination Project: involves working with operations team to understand training needs for both Onsite and Retail Business - Onsite: Printers and laptops (Dell and HP); Retails: Xiaomi smartphones. It involves coordinating with the trainers to rollout eLearning courses (online learning) and conduct online assessments. It also involves bookings Training rooms, training equipment being arranged, getting nomination list from Partners and send it to the trainers. updating attendance records. Assigning Exams in Moodle and Hosting Videos in Ekalavya. Also making sure that Post Training activities like Settling bills, marking Training completed, Publishing Reports to the business with the feedback received is done.

a) Origin Learning Solutions (P) Ltd – Guindy, Chennai - 600032

Responsibilities in SumTotal Migration & GET Project: Work involves handling a team for migration of 16000+ Content objects for General Electric Co. (GE) that was built using Plateau LMS. Attend bi-weekly calls to update status. Also involves and upgrading GE Transportation Curriculum using SumTotal LMS

b) Expertus InfoTech –Kilpauk, Chennai - 600010

Responsibilities in Cisco, Autodesk, EMC:

CISCO: Providing support for Training coordinator activities for Cisco Systems, Inc. handling requests from our clients at Cisco (APAC regions) for creation and modification of Instructor Led / online Trainings conducted by Cisco. Provide online support for learners who logon for attending those trainings.

Autodesk: Responsible for Catalog Management activities which include adding, changing, deleting, and retiring content from the LMS for the client, who is a world leader in architecture software (AutoCAD).

EMC: Providing Training coordinator activities for EMC and Handling requests from our clients at EMC (US / EMEA / India / APAC) and for creation & modification of Instructor Led/ Online trainings conducted by EMC using SABA 5.5

Seshasai eforms (p) Ltd – Velachery, Chennai

Role: Computer Operator

Responsibilities: Data Entry/ checking of Entered forms of customers in database who opened an ICICI account.

Millennium soft solutions – Bishop Wallers Avenue, Mylapore, Chennai - 4

Role: Software trainee programmer

Responsibilities: Went through training program in Linux, C & C++

Certifications, Training and other activities:

Completed 12-week certification course on Training design, delivery and management by MMA (Madras management association) and ISTD (Indian Society for Training and Development)

Completed online course - Articulate Storyline 360 from Udemy

Written articles on Movies, Music and got them published in Newspaper

(“The Hindu”). Active contributor to the official magazine of Expertus - Xpulse

Passed Business English Certification (BEC - Preliminary) with Merit

Passed Lower in type writing (first class) & Passed 4 exams (Prathmic – Praveshika) in Hindi

Personal Details:

1.

Name

Peter Premraj A

2.

Date of Birth

29-Jun-1977

3.

Address

Jothi Raj Ghar, Old no:4, New no : 7, II cross street, Seethammal colony, Alwarpet, Chennai - 600018

4.

Education

MBA (HRM) -Alagappa University (Distance Education) – 2009 – 11 (Second Class)

MCA – Bishop Heber College, Trichy – 1997 – 2000

( First Class)

B.Sc. (Chemistry) - Loyola College, Madras University (1994 – 97) (Second Class)

5.

Email

adh5vl@r.postjobfree.com

6.

Contact Number

984*******

7.

Passport Details

Passport Number: E0572635

Date of Issue: 08.01.2002

Date of Expiry: 25.12.2021

I declare that the above details are true to my knowledge. I am sure you would find me a suitable candidate.

Date: Signature

Place: Chennai Peter Premraj A

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