Office Assistant Front Desk

Patrick Pantig

925-***-**** • ********@*****.*** • Pleasanton, CA

RELEVANT SKILLS

Microsoft Suite

Outlook

Alphabetic Filing

Numeric Filing

Calendar Management

Customer Service

Computer Software

Communication Skills

Inventory Management

Google Drive

Gmail

OSHA Certified

EXPERIENCE

Proactive Business Solutions Inc, Oakland, CA June 2019 - Present

IT Technician

Troubleshooting/fixing monitors and desk stations, lifting, cable management

Assisted with deploying desk set-ups and workstations for relocation

Landmark College, Putney,VT September 2018 – May 2019

Career Connections Office Assistant

Provided Administrative support to the head of Career Connections staff

Preparing and editing letters, reports, memos, and email

Google with Astreya, Mountain View, CA October 2017 - January 2018

Hardware Support Technician

Troubleshooting/fixing laptops, lifting, resolved tickets, usage of Google apps, data entry and backlog and inventory management

Knowledge of Mac/Windows OS, helped deploy desk set-ups and computer hardware, asset inventory management, Linux

Managed all inventory count procedures including control and daily routine counts

GE Digital, San Ramon, CA August 2016 – December 2016

IT Logistics Intern

Configured field units, perimeters, and technical devices for companies to meet their needs and requests; responsibilities included using networking skills with computer equipment such as power cables, USB ports, configuration within the BIOS user interface and helped configure an average of up 50 technical devices weekly

Computed and allocated orders by using configured units, using software such as Fulfillment and Apache CouchDB, along with upon receiving configured shipments, they were allocated to an order document for a fast, efficient process and for outgoing shipment orders

Kept record of daily tasks done throughout the day by compiling charts in Microsoft Word, and also managed data entry and backlog, working on assets using software such as Excel, Salesforce, Box and Confluence.

EDUCATION

Year Up Silicon Valley, San Jose, CA February 2016 – December 2016

Completed coursework in the IT helpdesk track, learned professional skills and business communications, along with specialized training in tech, including providing technical assistance and support for issues related to computer systems, hardware, and software.

Learned skills such as training in computing communications, cloud computing, desktop help desk trouble shooting, coding, web design, business communications and management along with professional skills such as public speaking

Enrolled in the IT Help Desk track to engage and learn more about computer technology and computer science

Provided technical assistance and support for incoming queries and issues related to computer systems, hardware and software using relevant software such as Salesforce IT Help Desk software

Treasure Island Job Corps/Office Administration Trade, Treasure Island, San Francisco, CA Jan 2013 – July 2014

Trained in Microsoft Word, Excel, Powerpoint and Outlook, and obtained a Microsoft Word Certification

Achieved a WPM of 87 words per minute, learned customer service and accounting skills

Learned office norms and proper behavior in the workplace

Work experience as a front desk receptionist, helped receiving and answering calls, developing and maintaining office forms and procedures, assisting with administrative tasks and helped sort and distribute incoming mail

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