NOURA NASSIF

** ****** * *** ** Mansour Casablanca, Morocco+212*********

adh5oo@r.postjobfree.com

PERSONAL PROFIL

Training as a service desk agent for 1 year in Tata consultancy services, INDIA

Where I gave my passion and also my competencies and do my best to serve this company as well as growing professionally.

EXPERIENCE

DATE 08/18 TO 07/19

SERVICE DESK AGENT (ENGLISH -ARABIC), TATA CONSULTANCY SERVICES, INDIA

Customer Handling and Cross-functional team collaboration

Assigned Tasks, Targets ( Call Handling, Issue resolution and Costumer survey)

09/17TO 12/17

ENGLISH TEACHER, AL KIASSI SCHOOL GROUP

Teaching English in private school in primary education, I had the responsibility of four groups with deferent levels

DATE 07.17 TO 08.17

FRENCH TEACHER,CSM

Teaching French as volunteer in international summer comp with CSM association in purpose to develop myself with interacting with international student and alsomanaging with deferent student ages.

01.10.16 TO 31.12.16

SALLER IN SUPERMARKET, ACIMA

-PRODUCE ORDERS

Drawing of purchase orders according to the needs of the supermarket

-PRICE CHANGES AND SPECIALS TO FIXTURES

Draw labels and place them each to his product

-PRODUCE MARKDOWNS

Count the markdowns andselecting them by a machine

-DATE CHECKS

Check the dates of products

-CUSTOMER SERVICE

Greeting and help locate items when required

-PROVIDE ADVICE ON THE QUALITY OR RELIANILITY OF PRODUCTS AVAILABLE

EDUCATION

2018-2019

1st YEAR IN BIOLOGY, HASSAN II University Faculty of Sciences

LIFE SCIENCES

2016-2018

DIPLOMA TECHNICIAN SPECIALIAZED IN COMMERCE, TRAINING CENTER LALLA AICHA

DTS in commerce (DIPLOMA TECHNICIAN SPECIALIZED)

2014-2015

HIGH SCHOOL DIPLOMA, ABOU CHOUAÏB DOUKKALI HIGH SCHOOL

High school diploma option life sciences and earth.

LANGUAGES

Arabic : Native

French : Fluent

English : Fluent

2

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