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Manager Support

Manassas, VA
November 26, 2020

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Mitchell Best

**** ******* ****

Manassas, Virginia 20111

703-***-**** (C)

Summary: Mr. Best is an experienced Configuration Manager with over 28 years of practice. He serves as a Subject Matter Expert and provides tailor made analytical solutions to each project he encounters. He has worked in Agile, Waterfall, Iterative, ITIL and CMMI environments. He has used such tools as CVS, SVN, Git, Maven, WebLogic, WebSphere, etc., to provide solutions. His team player personality allows him to interact well with his peers and implement processes in a smooth manner. He has worked in the healthcare environment as a member of the TRICARE PMO with HIPPA certifications as a member of the Defense Health Information Management System team. He is also a skilled trainer.

Security Clearance

Top Secret

Work Experience

Release Manager/Project Manager

05/20 – Present – Department of State, Arlington, VA


The Release Manager will interface and communicate with the Application Support Branch, Network Operations Management Branch, and ISSO as deemed necessary. The Release Manager will own the Release Management lifecycle, which includes scheduling, coordinating and the management of releases across the Overseas Buildings and Operations, Information Resource Management (OBO/IRM) Division for multiple applications across various portfolios. The releases can be inclusive of application updates, operating system patches, security improvements, hardware upgrades, Projects, and Programs.

Leads the effort of defining the IT strategic direction for release management tools for IT to ensure the process requirements of release management are built in.

Work with IT management to improve the software engineering processes and practices associated with continuously building, deploying, and updating software and environments.

Work collaboratively with all participants in software development projects and is supportive of developers and testers as they set up their build dev/test environments.

Responsible for implementing and managing release processes for code through development, test, and production environments.

Provide tools and services to help product management and project teams manage and deploy releases into production

Negotiate, plan, and manage all release activities.

Continually work towards making improvements in the release process.

Communicate release details and schedules to the Business, as required.

Participate in CCB meetings to discuss release scope and/or roadblocks.

Research new software development and configuration management methodologies and technologies and analyzes their application to current configuration management needs.

Forward plan the release windows and cycles across a portfolio.

Manage risks and resolve issues that affect release scope, schedule, and quality.

Measure and monitor progress to ensure application releases are delivered on time and within budget and meet or exceed expectations.

Coordinate release content and effort based on the service request backlog, pending service requests, third party applications, or operating system updates.

Communicate all key project plans, commitments, and changes including requirements, QA plans, schedule, and scope changes.

Manage software code repository and coordinate work between different teams across OBO/IRM.

Conduct Release Readiness reviews, Milestone Reviews, and Business Go/No-Go reviews.

Maintain the release schedule for all core services and ensure alignment across key stakeholders in OBO.

Lead and coordinate the Go-Live activities including the execution of the deployment plans and checklists.

Responsible for the IT Release Calendar, Weekly Release Reporting, and Release repository - Build and release procedures, dependencies, and notification lists.

Produce Deployment, Run Books and Implementation Plans.

Accountable for scripts and automation tools used to build, integrate, and deploy software releases to various platforms.

Change Manager

07/18 08/08/19 Department of Labor, Washington, DC

Develop, document, and maintain baseline configurations for OCIOs enterprise IT infrastructure to include: hardware, software, and firmware throughout the SDLC. The baselines must include:

oRevision number

oList of hardware, software, and firmware components

oUpdated patch information when applicable

Document Logical placement within the systems architecture

Ensure configuration management processes of OCIO enterprise IT infrastructure is consistent with the DOL Enterprise Architecture and Federal Enterprise Architecture.

Ensure the developed baseline configuration document is compliant with NIST approved configuration checklists.

Ensure Quality Assurance and Security Assessments are implemented within OCIO Change Requests.

Monitor the network to determine what software programs are running on the network against an approved list.

Review and update when a change occurs as part of information system component installations the OCIO baseline configuration document(s).

Update annually or when necessary, baseline configuration documents under version control to maintain baseline integrity and support rollback activities (when required).

Review configuration management procedures and validate compliance with DOL’s configuration management policies and procedures. Prepare and submit compliance report to the Federal Manager quarterly

Manage configuration planning, change control, status accounting, and audits.

Assist OCIO in determining the types of changes to the agency’s systems that should be under configuration control.

Test, validate, and document changes to OCIO’s enterprise IT infrastructure IAW DOL/OCIO policies before implementing the changes on production systems.

Apply OCIO Change Management procedures for changes to systems source code and related SDLC documentation per OCIO policies and guidance.

Participate in OIG audits regarding OCIO processes, policies, requirements, status and findings

Track, manage, and update Configuration Change Requests.

Ensure Promotion Deployments are executed on schedule

Develop, document, and maintain system inventories, to include, but not limited to:


oModel number

oSerial number

oSoftware license number

oVersion numbers

oSystem/component owner

Schedule and conduct asset inventories per IAW OCIO Policies

Participated in implementing SerrviceNow which is based on ITIL framework

Test ServiceNow Implementation using Test Cases

Participate in the CMDB Rollout through Discovery

Submit Change Requests for the update of the new ServiceNow Rollout

Participate 3 times weekly with the ServiceNow Implementer in meetings

Participate in Requirements Gathering for the ServiceNow Implementers

Provide the results of the Asset Inventory Report to the Federal Manager

Operated in Waterfall, Agile, ITIL, ITSM

Configuration Manager -

12/2015 – 05/18 Census Bureau– Suitland, MD

Serve as SME to implement and maintain the change and software release management process

Assist Branch Team Members and User Community with software release management

Perform system maintenance and administrative support for Version Manager and Serena Dimensions Business Manager

Create and maintain documentation for CM processes and tool administration

Maintain and enforce CM policies and procedures

Provide support to configuration management planning

Process and monitor change requests

Perform quality assurance/control checks on the change process to ensure only approved validated changes are baselined and/or deployed

Perform quality checks on software development lifecycle (SDLC) documentation to ensure guidelines were followed in developing or updating documentation

Provide recommendations for ongoing process improvement of CM process, procedures, and related documentation

Configuration Manager

01/2014 – 04/2014 HCL America, – Cary, NC

(Contractor with VUI)

Administer Subversion – India/Colorado/Local

Develop and implement Branching Methodology for project

Modify and write build scripts in Ant

Implement Jenkins

Perform audits and insure compliance / participate with QA

Perform Builds – Java based client using Maven – Development/QA/Production Baselines

Serve as Release Manager

Debug/Fix Build Errors

Full SDLC support

Produce Release Documentation

Write Configuration Management Plan

Write Program Build Plan

Platforms – Linux and Windows - .NET environment

Iterative Development Lifecycle

Implement process improvement

Install and implement automated build – Maven Scripting, Jenkins

Monitor / audit release baselines

Interact with upper level management

Utilize BMC Remedy Action Request System for trouble ticket tracking and resolution

Produce documents

Recommend process to standardize documentation

Responsible for Continuous Integration

Serve as release manager

Serve as build manager

Serve as configuration manager

Used Artifactory to perform builds

Iterative Lifecycle Development

CM Tool:


Senior Configuration Analyst

10/2012 – 03/2013 Vangent, – Falls Church, VA

VA Client – Veterans Handbook Development

Agile Project – Participate in Daily Scrum Calls

Administer Subversion

Modify and write build scripts in Ant

Perform Builds – Java based client using Maven

Debug/Fix Build Errors

Full SDLC support

Serve as Release Manager

Produce Release Documentation

Write Configuration Management Plan

Platforms – Linux and Windows – Java/J2EE

Agile Environment – Participate Daily in Scrum Calls

Interface with VA Client

Document unwritten processes

Utilize BMC Remedy Action Request System for trouble ticket tracking and resolution

Implement process improvement

Provide Build and Installation Instructions to the VA Client

Monitor / Audit release baselines

Interact with management

Produce documents

Recommend processes to standardize documentation

Responsible for Continuous Integration/Build and Release Automation – Maven Scripting and Jenkins

Develop/Administer Branching Methodology

Serve as release manager/build manager/configuration manager

Debug compilation and installation errors

Agile Development

CM Tool:


Principle Configuration Analyst/Project Manager

12/2008 – 09/2012 GDIT, DHIMS/TRICARE – Falls Church, VA

Manage Agreement Asset Library

Configuration Manager for numerous government partners including serving as CM for DoD/VA

Attend major DoD/VA offsite meetings for the development of the Captain James A. Lovell FHCC project

Produce Project Metrics

Full SDLC support

Analyze Agreements from a program level

Facilitate Agreement Development and Completion – MOA, MOU, SLA, Transition Plans – with numerous government agencies

Establish Agreement Partners

Provide release management and control

Produce Release Documentation

Interface/Serve as Liaison with government clients – Major Government Entities/Agencies – Whitehouse, DMDC, OSG, Pentagon, VA, DoD, etc.

Interface with the Office of Privacy and Civil Liberties and the Office of the General Council

Facilitate CCB/Triage for dispositioning of CRs for multiple baseline incorporation approvals

Serve as secretariat to CCB/Triage for government meetings

Document unwritten processes

Implement process improvement

Monitor / audit release baselines

Interact with management and act in PM Capacity

Produce documents

Recommend process to standardize documentation

Utilize Serena Business Mashups 2009 R2 (Build 298) to query and input change packages

CMMI Level III/ITIL Projects

Took online ITIL Training for certification

HIPPA Certified – PMO for TRICARE -

Defense Health Information Management Systems (DHIMS)

CM Tool:

Serena Dimensions

Configuration Manager

7/2008 – 10/2008 APEX Systems Inc., Naval Station Norfolk, VA

SPAWAR - Manage Aircraft Carrier Software Baseline Platforms

Serve as Release Manager for Aircraft Carrier Software Baselines

Audit Aircraft Carrier Baselines

Full SDLC Support

Produce Release Documents

Implement configuration control process on a new project

Establish and document procedures in a CMMI Level 3 Naval Project

Provide release management and control

Interface with government clients

Document unwritten processes

Implement process improvement

Update/write CM Plan to conform with project standards – Navy and CMMI Standards

Monitor / audit release baselines

Interact with management

Use BMC Remedy Action Request System for trouble ticket tracking and resolution

Produce documents

Release documentation to SharePoint site

Recommend process to standardize documentation

Platforms – Windows and Linux

CMMI Level III Project

Configuration Management Analyst

5/2007 – 7/2008 CLR, Arlington, VA - Pentagon

Work with a team of Ontologists using SOAP and HTML to provide CM Policies and procedures – a large team of PhD’s

Process security paperwork/establish and document procedure

Manage hardware/software procurement

Utilize BMC Remedy Action Request System for trouble ticket tracking and resolution across agencies

Recommend tools for to manage CIs for SOA Environment

Full SDLC CM Support

Establish and apply standard configuration management processes

Recommend tools or other requirements to support configuration management activities

Provide basic vocabulary configuration support and version control

Support document production and management

Support the Enterprise Vocabulary Team in file management and file plans, software asset management, data management, and publication management

Serve in a change control governance role and perform change management activities with the team and various DoD communities – CONUS – over 400 attend weekly CCBs I facilitated

Administer Panel meeting coordination and other support activities for the Enterprise Vocabulary Team

Conduct vocabulary analysis and normalization activities; developing vocabularies and converting them into formats that can be implemented in operating environments

Provide technical contribution to team as needed

Develop documentation and presentations for delivery to clients

Help resolve problems and ensure customer satisfaction

Provide new software tool impact analysis and suggestion for implementation along with cost estimate and proposed team solution to include Gap Analysis

Implement and follow process for software to be declared network worthy

Serve as release/configuration manager

Provide Gap analysis and recommendation of tools to provide CI Management and gain budget approval

Arrange Vendor Tool Demonstrations

Sharepoint Administrator

Establish Standard Naming Convention Policy across branches of the Military to advance the Warfighter Mission

Sr. Configuration Analyst

1/2007 - 5/2007 Tek Systems, Reston, Virginia

Perform builds and debug build errors - Java Based Environment using Ant Scripts and Maven

Provide training to in-house CM Staff

Update Configuration Management Plan for the project Update Plan and Implement Plans for Program

Provide reverse engineering and document forward engineering process for complex RAID configuration/methodology

Full SDLC CM Support – DoD/VA Project

Provide direction to senior staff regarding implementation of new tools

Update Document Templates

Utilized Weblogic and Websphere to perform builds

Audit Change Requests to ensure adherence to established policies

Audit documents to ensure adherence to established policies

Update and maintain CM Tool

Provide status accounting

Serve as secretary to ICCB - disposition CRs for baseline incorporation

Generate Agenda for ICCB and conduct ICCB

Train project personnel in new procedures

Maintain information system on intranet

Maintain Configuration Management Repository on Shared Drive

Platform for Clearcase and ClearQuest – Windows. Tasked with the migration of the tool to Linux environment

Serve as release/configuration and build manager

CM Tools:

Clearcase ClearQuest Remedy

Sr. Configuration Analyst

6/2006 - 12/2006 Apex Systems, Inc., Fairfax, Virginia - Pentagon

Provide training to CM Staff in-house Update Configuration Management Plan for the project

Train/Manage CM Direct Reports

Provide Full SDLC CM Support

Update Plan and Implement Plans for Program

Provide direction to senior staff regarding implementation of new tools

Implement Process Improvements

Update Document Templates

Implement and establish processes to improve enterprise system

Audit Change Requests to ensure adherence to established policies

Audit documents to ensure adherence to established policies

Update and maintain CM Tool

Provide status accounting

Provide Metrics

Utilize BMC Remedy Action Request System for trouble ticket tracking, assigning and maintenance

Provide Configuration Identification

Provide Configuration Control

Serve as secretary to CCB

Generate Agenda for CCB and conduct CCB for key officials – disposition CRs

Serve as secretary to the ERB

Generate Agenda for ERB and conduct ERB for team members

Train project personnel in new procedures

Maintain information system on intranet

Maintain Configuration Management Repository on Sharepoint Website – SQL backend interface

Serve as release/configuration manager

ITIL Project

Participated in Kaizen for process improvement using Ishikawa Diagrams

CM Tools:

Microsoft Access, SharePoint, SQL Plus, Remedy

Sr. Configuration Analyst

6/2003 - 6/2006 ROCKWELL COLLINS, Sterling, Virginia

Configuration Manager for three Projects – B-1 Bomber, T-45, and JSTARS, EA6-B

Write Configuration Management Plans for each project

Write Technical Documentation for projects

Write Deconfliction Plans for Projects

Provide Full SDLC CM Support

Write Build Procedures / ATPs

Perform Builds for each project – compile code for each project

Promote builds from development, to test and then to production environments

JSTARS Platform – JAVA Based utilized Ant Scripting and Maven

Perform Cold Starts on Linux Machines

Generate shell scripts and administer Unix machines

Perform Administrative tasks on Linux Servers

Install, Configure, and serve as the Administrator for Razor – Visible Systems Configuration Management Tool

Provide technical support for the central Razor Server throughout the company

Write batch programs to customize Razor Visible System tool to function according to different project specifications

Mentor other CM personnel Participate in Peer Reviews

Serve as secretariat for CCBs and provide agendas

Serve as liaison to government counterparts

Maintain baseline control

Provide release management – document releases with government required documentation

Work closely with developers to establish build and promotion process

Maintain baseline integrity with multiple worksites

Help facilitate and schedule FCA/PCA events

Conduct audits to ensure that the baselines are in compliance with ISO standards and other MIL Standards

Identify and track Configuration Items

Track Deviations and Waivers

Provide Training to customer once baseline has been delivered as well as in-house training to the CM staff on the CM tool

Provide Training to the Engineering Staff on the CM tool and process

Provide Presentations to the Customer as needed

Serve as release/configuration and build manager for all project baselines – CONUS and OCONUS

CM Tools:

Razor by Visible Systems, CVS, Subversion

Operating System:

Linux, Widows 2000, Windows XP, Visual C++


American InterContinental University

Associates Business Administration March 31, 2020

Strayer College, Sterling, VA

Some College Coursework Completed

Pursued B.S. in Computer Information Systems from 1994 to 1996

George Mason University, Fairfax, VA

Some College Coursework Completed

Pursued B. S. in Engineering from 1987 -1989

James Madison University, Harrisonburg, VA

Some College Coursework Completed

Pursued Bachelor's Degree in Biology from 1982 -1986


5/1992 - Present Configuration Management Working Group



Skill Name

CCC Harvest



CCC Manager



Microsoft Project

MicroSoft Suite - Including MS



Visual Source Safe



French (Conversational), Spanish (Conversational)


Upon Request

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