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Customer Service Representative/ Traffic Coordinator Logistics

Location:
Arlington, TX
Posted:
November 26, 2020

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Resume:

Kathleen A. Niksch

*** **** **** ***** *** ***

Arlington, TX 76006

adh5kt@r.postjobfree.com 469-***-****

CAREER SUMMARY

Ocean export /import professional with more than 20 years’ experience handling traffic/logistics, documentation, invoicing, accounting and customer service - moving freight globally.

EXPERIENCE

Care Giver, Arlington, TX August 2016 to June 2018

Mother and Father

• Lived with parents to ensure 24hr care during their recovery and treatment process

• Mother had hip replacement surgery and required extensive physical therapy

• Father has COPD and required assistance as he manages his long-term illness

• Required to clean, cook, shop, manage finances, take parents for treatment, and be on call for emergencies

OHL International, Grapevine, TX April 2011 to July 2016

Ocean Export and Import, Air Import

• Servicing specialty accounts responsible for all cargo bookings and documentation, billing with weekly/monthly reports back to the customer

• Tracking and tracing of the containers moving on the rail coast to coast. Export Manager on daily tasks and quoting on new business

• Establishing partnerships with customers and vendors

• Filing rates with the FMC both LCL and FCL

• Accounting and creating profit splits with overseas offices and agents filing ISF entries for import shipments

Ceva Ocean Line (Formerly EGL), Elk Grove, IL July 2003 to April 2009

Ocean Gateway Specialist IV

• Quoted and scheduled East Coast departures for freight destined for Europe, the Middle East, Africa and India

• Created load plans for our consolidations and also co-loaded cargo with several NVOCC

• Co-loading 100 CBM and loading 10-12 direct containers weekly

• Managed the East Coast warehouse and inventory

• Prepared weekly volume reports for the Ocean Director

• Provided exemplary customer service by resolving lost shipments, freight tracking, and handling damaged goods and irregularities

BDP International Inc., Des Plaines, IL July 1999 to May 2003

• Supervised the daily ocean gateway departmental operations, including building console for both domestic and international BDP booking offices

• Researched the best and most cost-effective shipping method based on the customer’s needs for the loading of freight into FAK containers and/or co-loading overflow to another NVOCC

• Responsible for large volumes of hazardous commodities and compatibility as well as notifying and coordinating all BDP warehouses of freight load plans and rail billing tracers

• Steamship line documentation, accounting, and auditing the department’s file management

New Wave Transport Inc., Elk Grove, IL March 1995 to June 1999

• Multi tasked and performed widely varied job responsibilities for a small company ensuring that the ocean export department ran efficiently in all aspects including:

• Customer service, day-to-day problem solving

• Inside sales

• Documentation and negotiations of service contracts with major steamship lines

• Processing of letters of credit, accounting, approving load plans, servicing specialty accounts

ADDITIONAL SKILLS

• Hazmat Certified (Currently expired)

• Lithium Battery Certified

• AES filing with Customs

• Proficient in MS Word and Excel

• Composing Microsoft Office emails



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