INEHA THIND MBA, Business and Technology Leader

Calgary, AB 587-***-****

adh5kg@r.postjobfree.com https://www.linkedin.com/in/inehathind/

SKILLS AND COMPETENCIES

Business Analysis: 5 years BA experience; Successful in identifying gaps, gather and document requirements, creating design documents, recommend software solutions, process improvements, implementation and experience of supporting business units and their IT needs in different domains and industries – Financial Services, IT, Human Resources (HR), Oil & Gas

Technical: MS Office Suite, Office365, Visio, SharePoint, SDLC, Agile, Scrum, SaaS, SQL, Wireframes, Confluence, Jira, Google Suite, Functional, System and UAT Testing

Interpersonal: Extensive stakeholder and relationship management experience- interacting with Senior Management, clients and third-party vendors with a positive attitude and in a professional manner

Communication: Excellent written and verbal communication; Creating training manuals, delivering presentations to users; communicating deliverable expectations to team members and stakeholders, in a timely and clear fashion

Change Management: Demonstrated these skills by helping the end-users adapt to new technology, providing on and off-site technical support to individuals and teams

EDUCATION AND CERTIFICATIONS

Certified Scrum Master (CSM) – Scrum Alliance 2020

Entry Certificate for Business Analysis (ECBA) – IIBA 2019

Certified Scrum Product Owner (CSPO) 2019

Master’s Business Administration (MBA): Human Resources, Minor: Marketing 2013

Bachelor’s in Technology (Honors): Computer Science Engineering 2011

EXPERIENCE

Business Analyst, Contract Aug 2020 – Present

Enbridge, Calgary

Project: Migration of critical spreadsheets from Aux Sable’s data center to Enbridge’s cloud

Identifying the critical spreadsheets from Aux Sable’s excel eco-system by collaborating with business users to understand their purpose and importance

Analyzing, organizing, prioritizing, defining and documenting the interdependencies of the excel spreadsheets using macros

Creating swimlane Visio diagrams to illustrate the interdependency of the excel eco-system

Testing the structural integrity of the eco-system and reporting the issues in Jira

Business Analyst Aug 2019 – April 2020

Eka Software Solutions, Calgary

Project: Implementation, maintenance and support of WebICE (Inter Continental Exchange) integration with Eka’s in-house Energy Trading and Risk Management (ETRM) software, to energy companies across North America

Collaborated with different stakeholders to capture product’s enhancement requirements for trade cycle transactions, increasing efficiency and process improvements by 10%

Performed root-cause and gap analyses to streamline organizational processes, identifying AS IS (current) and TO BE (future) needs in an Agile and Scrum environment

Collaborated with different stakeholders to create design documents, converting business requirements into technical specifications

Developed complex yet navigable flow diagrams and mock-ups for elaborate business processes using Confluence Wireframes

Resolved testing issues, bugs, and risks using simple SQL queries in the databases

Led and contributed in scrum meetings, delivered progress reports and status reports, as well as created and maintained user stories as part of working with a Scrum Team

Complete business and technical analysis and provided support to the selected projects, by providing requirements definition, documentation development, application testing, prior to each product increment release every month in the Software Development Life Cycle

Business Analyst Feb 2018 – Aug 2019

ITopia Corp., Calgary

Project: Streamlined document management repositories for a not-for-profit client, restructuring their SharePoint from file folder structure to intra-site structure with automation and workflows

Created custom software solutions for diverse teams, including automated workflows, as a SharePoint subject matter expert which led to the streamlining business processes, and an efficiency increase by nearly 70%

Acted as a liaison between the technical team, the management and the client to develop and implement a more effective and improved SharePoint structure, with an adoption rate of more than 80%

Worked in collaboration with individuals at all levels within the organization to gather and document business and technical requirements using interviews, requirement workshops, surveys, document analyses, and use cases, maintained project tracking in the project management tools

Authored step-by-step process user manuals with detailed illustrations, conducted UAT, and provided training to end users through presentations

Created and implemented SharePoint Online Communication Site, “Knowledge Management Center”, to be used as resource repository by more than 140 employees

Initiated and created SharePoint Online team site, “ On-Call Team”, for having a central communication platform for emergency on-call staff and accessing confidential information, increasing efficiency by nearly 10%

Created centralized documentation libraries as part of organizational change management, to procedures, process flows, and training resources available for end users

HR Coordinator/Business Analyst June 2015 – April 2017

AMT Finance, India

Implemented in-house HR tool by acting as HR analyst and coordinating with IT team, resulting in streamlining of onboarding, recruitment and performance management processes and improvement of efficiency by over 10%

Introduced employee satisfaction survey and created report to determine employee motivators and how to incorporate them within the organization

HR Assistant July 2013 – June 2015

Guru Nanak Dev University, India

Reconciled records of more than 500 employee and introduced a new structure to organize incoming records

Lead segregation of monthly HR reporting according to different departments, resulting in more than 5% improvement in efficiency

OTHER ACHIEVEMENTS

Women in Technology Program July 2017 – Feb 2018

Making Changes Association/ YYC Net Labs, Calgary

Achieved Cisco CCNA certification

Valedictorian

Public speaker at Canadian Women’s Foundation Fundraiser and YYC Chic

VOLUNTEER EXPERIENCE

Secretary, International Institute of Business Analysis (IIBA), Calgary Chapter

Creating Board and Leadership agendas in a timely manner

Scribing accurately the Meeting Minutes, adhering to operating and audit standards

Maintaining and organizing the chapter’s Google Suite

Project Manager, Madhuban Performing Arts, Calgary

Independently manage dynamic group of 20 artists with varying scheduling administrative demands over several different platforms – Trello, Google Suite, WhatsApp

Schedule and coordinate performances, contracts, and deadlines for music and dance teams

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