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Manager Front Office

Location:
Randburg, Gauteng, South Africa
Posted:
November 26, 2020

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Resume:

I am a customer-oriented and driven young lady with experience in service industry and have excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Proudly licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws. I am versatile with years bartending and waitstaff experience. I am an effective coordinator of service efforts for settings ranging from fast-paced banquet events to casual dining rooms. Skills

Can Multi Task

Interpersonal Skills

Listening Skills

Loyalty

Corporate Social Responsibility

Visits orphanage homes

Donate a child program

Blood donor

Interpersonal Skills

Teamwork

Menu memorization

Work History

Jan 2009 -

Dec 2014

Cashier

Kasi Meat and Eats Butchery

Restocked, arranged and organized merchandise in front lanes to drive product sales.

Shester Bianca Makama

Administrator

Address Paulshof, Gauteng, 2191

Phone 084*******

E-mail adh5fl@r.postjobfree.com

Educate the less privileged and donations e books

Reviewed and resolved differences between accounting information and cash drawer.

Processed POS transactions, including checks, cash and credit purchases or refunds.

Counted cash in register drawer at beginning and end of shift. Feb 2016 -

Apr 2016

Internship Student

The Maslow Hotel

Assisted servers with specialty drinks orders by preparing on-demand items without delay.

Consulted with managers to organize special events and promotions such as trivia nights to bring in new customers.

Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.

Kept alcoholic beverages well-stocked and organized to meet expected demands.

Jul 2016 -

Nov 2016

intern

Sandton Sun

Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates.

Prepared meals from scratch using authentic, popular recipes to generate repeat business.

Inventoried food, ingredient and supply stock to prepare and plan vendor orders. Produced and plated variety of exotic fruit-based desserts and after-dinner cheese plates.

Feb 2017 -

May 2017

Admin Intern & House Keeping

Park Inn By Radisson

Verified cleanliness and organization of storage areas and carts. Arranged for provision of extra room bedding, linens, towels and furniture to satisfy guests with special needs.

Responded to requests from patrons for linens and laundry items, boosting satisfaction rates on company scorecards 95%.

Jul 2017 -

Sep 2017

Front Office Administrator

African Pride Melrose Arch

Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.

Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment. Protected guest valuables with main safe or in individual boxes to maximize security.

Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.

Kept accounts in balance and ran daily reports to verify totals. Maintained transaction security by verifying payment cards against identification. Oct 2017 -

Jul 2018

Model

Loys

Maintained high levels of professionalism in shoots. Promoted products and services by posing for commercials, live shows and photo shoots.

Posed and strutted to demonstrate features such as garment quality, style and design.

May 2019 -

Current

Bar Supervisor

Bidvest Hospitality Solutions

Upsold daily specials and beverage promotions to exceed daily sales goals. Closed out cash register with accuracy and prepared cashier report. Poured and prepared mixed drinks for customers daily and created new libations drawing in clientele.

Assisted in preparing dining room for special upcoming functions, including decorating and generating and printing out special group menus. Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.

Education

Jan 2011 -

Dec 2015

High School Diploma

Prestige College - Pretoria North

Jan 2016 -

Current

Diploma: Hotel Management

International Hotel School - Cape Town

Accomplishments

Supervised team of 100 staff members.

Resolved product issue through consumer testing.

Increased revenue 15% by implementing unique promotions. Recognized by customers and colleagues for expedient and effective service. Additional Information

AWARDS

2012-2015 Silver, gold, bronze Medal Athletics 200m, 400m and 100m 2013-best netball player and shooter

Languages

English

Afrikaans

Setswana

IsiZulu

References

1. Mrs Pienaar – Prestige College School Principal, (012-******* 2. Mrs Sarina - Prestige College Hockey Coach, (012-***-**** 3. Mrs Makama – 082-***-****

4. Emmanuel -Restaurant Manager at the Maslow hotel-060******* 5. Tebogo – Bar manager at the Maslow hotel-071******* 6. Julian Kevany- Housekeeping executive at Park inn by Radisson – 076******* 7. Wynand Wilters-Duty manager &Acting front office manager at African Pride hotel -071******* 8. Tania Malan -General Manager of the African Pride hotels Melrose Arch -083******* 9. Geofrey Lemau - Admin Manager - Bidvest Hospitality - 071*******



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