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Sales Customer

Location:
Santa Rosa, Laguna, Philippines
Posted:
November 26, 2020

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Resume:

JOANNA LOI V. NARCISO

Blk * Lot * St. Francis Homes 1 Binan, Laguna

Mobile PH#: +63-917-***-****

E-mail address: adh5d5@r.postjobfree.com

Objective:

Engage in a reputable company that challenges skills in resourcefulness, determination, teamwork and innovation towards optimizing organizational development and professional growth.

Educational Background:

De La Salle University-Dasmariñas

Bachelor of Science in Industrial Engineering

Year Graduated: 2006

Qualifications:

With excellent interpersonal skill, aggressive and hardworking

Team-player, goal-oriented and has the ability to work with minimum supervision

Proficient in English language both in oral and written

Capable of multitasking and can handle pressure

Work Experiences

Company : Globe Telecom

Position : Procurement Expert

Address : 9F The Globe Tower, 32nd Street, cor 7th Avenue, Bonifacio Global City, Taguig 1634

From-To : June 1, 2018 - Present

Essential Job Functions:

Prepares purchase orders by verifying specifications and price; obtaining recommendations from suppliers for substitute items; obtaining approval from requisitioning department.

Verifies purchase requisitions by comparing items requested to master list; clarifying unclear items; recommending alternatives.

Handle bid events, site pre-bid and ocular inspection.

Appraise and improve sourcing activities

Analyze spending, supply partnerships and new possibilities

Ensure all records relevant to area of responsibility are maintained, managed and reported

Accurately and in accordance with required procedures and timescales.

Knowledge in events management

Proficiency in data analysis with advanced excel skills

Can function independently and collaborate with teams

Subject matter expert of Procurement practices in managing projects.

Contributor to process improvements

Decision making and strategic skills

Managing Service projects contracts/renewals.

Collaborates in Business process transformation projects

Manages commercials in contracts with vendors.

Company : Belo Medical Group Inc.

Position : Business Development Officer

Address : 49 Connecticut St. Northeast Greenhills San Juan City

From-To : September 1, 2016 to July 15, 2017

Essential Job Functions:

Manage corporate tie-up and partnership

Support for Offshore Clinic - Dream Cruise

Support for ZO Distribution Unit Team

Support for company events, programs and campaigns

Company : Belo Medical Group Inc.

Position : Procurement Supervisor

Address : 49 Connecticut St. Northeast Greenhills San Juan City

From-To : March 13, 2014 to September 1, 2016

Essential Job Functions:

Sourcing, Request for Quotation & Negotiation.

Review and approves Purchase Order (PO).

Review and approves Request for Payment (RFP).

Scrap Management

Facilitates purchasing of new products, develops alternative products and materials and/or sources and suppliers.

Recommend/implement process enhancement to increase efficiency and effectiveness of all purchasing processes.

Facilitate any queries related to Purchasing Operations.

Perform other/additional tasks required.

Company : BASF Philippines Inc.

Position : Supply Chain Officer / Customer Service

Address : 11/F HHIC Bldg. 1128 University Parkway, North Bonifacio, 1634 Global City

Taguig, Metro Manila, Philippines

From-To : June 4, 2012 – March 2, 2013

Essential Job Functions:

Responsible for all Supply Chain activities/issues for Crop Protection Business Unit.

oInitiate /place orders for stock replenishments to prevent out of stock situations.

oClose monitoring of importation orders to ensure confirmed arrival and provide complete documents to relevant function personnel for hassle-free processing of shipment release.

oCoordinate with supplier on product complaints. Create/transmit NCM via SAP (product quality, late shipment arrivals etc.)

oEnsure that the needed shipping documents for the various products are available.

oCheck with SCM (Supply Chain Mgmt.) colleagues for sudden requirements of unforecasted articles, communicate with suppliers for product availability and confirmed production schedules.

oMonitor inventory and provide inventory report to sales team on a weekly basis.

oWork closely with service provider for the inventory movement (incoming and outgoing stocks) in the two assigned warehouses, initiate stock replenishment (stock transfer from one warehouse to another when needed).

oCheck and initiate re-assay for near expiring products in the inventory and provide the results to relevant parties concerned.

oMonitor and check for expired products and request for product disposal.

oMaintain monitoring sheet for importation orders.

Provide relevant information and guidance to the sales team.

oGive updates on availability, production status/schedule, and change in production source, MOQs, shipment lead-time of their requested products.

oEnsure sales colleagues are advised of the required lead time for order placements.

oProvide the team the supplier’s production schedules for all products.

Responsible for Demand Forecast and Sales Forecast in APO.

oEnsure changes are included in the monthly updates.

oSubmit reports requested by the Regional Supply Chain colleagues.

Work closely with the Controller to verify changes in Forecasts.

oSudden changes in demand must be discussed for adjustment in reporting.

oAdvise the incoming shipments and provide supplier invoice if needed.

oCheck/request ICTP for new articles before placement of importation orders.

Act as main contact person to handle customer inquiries.

oAssist customer on inquiries re: product lines, pricing, stock availability etc.

oProvide feedback to customer regarding status/changes of their local orders.

oProvide sales and admin support towards the achievement of sales target for the assigned business unit when needed.

oProvide sales report to the team every 15th and 30th of the month.

Responsible for Order processing and Management.

oProcess/change customer orders (local) according to established department policies/procedures after confirming stock availability and customer product allocation; ensure that all orders must be processed on time with accompanied PO from customer or order confirmation acknowledgement.

oCheck with sales team for further information of customer orders and follow up their RFI (Request Form Information).

oInitiate request for new customers to relevant function personnel after confirmation from sales team.

oCommunicate with customer on relevant information for local orders: delivery schedules, payment method, credit terms.

oMonitor/ liaise with service provider to ensure timely arrival of customer's local deliveries.

Responsible for Working Capital Management.

oCheck customer credit status according to established policies/practices and communicate with customers to settle credit issues.

oFollow up/discuss to resolve A/R status with business managers.

oLiaise with sales team to follow up on customers to settle their overdue accounts before local deliveries will be initiated.

oRaise request for approval of blocked local orders via credit management, follow up with approvers and advise relevant function personnel in charge of receivables for customer payments of overdue accounts.

oLiaise with sales team to monitor customer credit line and ensure that there is minimal or no overdue reflected by year end.

Responsible for Customer complaint management

oEnsure immediate filing of local customer complaints via NCM, collate documents and consolidate customer complaints according to BASF procedure. Instigate relevant issued to the involved parties to solve the problem and ensure corrective actions and resolution of the claims.

Company : Emerson Electric Asia Ltd. ROHQ

Position : Supply Chain Analyst

Address : 7th floor Robinsons Cybergate Plaza. Cybergate Compound EDSA,

Brgy. Ilaya, Mandaluyong City, Metro Manila, Philippines

From-To : May 18, 2009 – May 30, 2012

Essential Job Functions:

Producing daily, weekly and monthly reports for management which provides better assessment on the progress of the business.

oInventory tracking which monitors and maintain Finished Goods, RAW and Work in Process inventories for each site.

oBacklog Report provides analysis on detailed things to be done. Also, has the quantity and cost of work that has built up over a period of time and must be dealt with before progress can be made.

oFill Rates Report assess the shipping performance made against the orders.

Basically gives analysis concerning on time delivery, commitment dates, reasons behind, buying and planning strategy.

oProduct Metrics provide analysis that categorizes product from A, B and C which provides inventory returns, slow moving products and evaluates the forecasted plan from actual demands using MS Access tool.

oPart Slotting analytical approach to allocate products base on business rule and product characteristics that helps replenish stock efficiency.

Business Supply Chain Support that uses analytical and quantitative methods to understand, predicts, and enhances supply chain processes. Responsible for assembling data, analyzing performance, identifying problems, and developing recommendations which supports planning and operations.

Company : Excelitas Technologies Philippines Inc. (formerly PerkinElmer Optoelectronics

Position : Planner/Buyer Jr. Officer

Address : #3 Ampere St. LISP 1 Bo. Diezmo, Cabuyao, Laguna 4025

From-To : December 19, 2006 – May 22, 2009

Essential Job Functions:

Schedules customer orders on current capacity and needs and maintains

Production schedules satisfying Customer requirements.

Processes customer orders as well as change orders/reschedules.

Reviews and requests materials requirements.

Weekly clean-up and review of Master Schedule Report (MPS) and

Material Requirement Planning (MRP) reports and coordinate changes/

Adjustments to OptoSL.

Open Purchase Order list reconciliation against Material Requirement

Planning (MRP) Open Supply for any changes and update confirmation

Of new orders.

Accomplishes the Four-Week Shipback schedule report to inform

OptoSL of projected deliveries and late shipments.

Follow-ups commitments of OptoSL on overdue materials with

Information on affected shipback dates.

Coordinates with Materials Control on all indirect materials requirements.

Monitors start-up, work-in-process and completion of work orders.

Monitors daily production output to ensure that the week’s schedule

Will be met.

Conducts weekly meetings with Production on plan and priorities.

Coordinates with Process Engineering on yield problems; inquire

Possible alternatives and issue evaluation samples.

Prepares list of priorities for incoming shipments for IQC, MC and Production reference.

Company : ISUZU Philippines Corporation

Position : Customer Relations Clerk

Address : 114 Technology Avenue, Laguna Technopark Phase II Binan, Laguna 4024

From-To : June 13, 2006 – November 13, 2006

Essential Job Functions:

Encode and file customer surveys in CRT database.

Conduct phone surveys with Isuzu clients for service feedback

And suggestions.

Prepare customer satisfaction index report with data obtain from

Phone surveys.

Update client information in CRT database through phone verification.

Prepare monthly reports for dealership requirements.

Provide assistance in CRT events.

Personal Information:

Nickname: Jho Gender: Female Civil Status: Single

Birthdate: July 2, 1984 Height: 5’2” Religion: Roman Catholic

Age: 35 years old Weight: 131 Lbs Nationality: Filipino

Skills:

Computer proficient: Knowledge in the following program: MS Office, S&OP, Inventory Management, MPS, MRP, Basic AUTOCAD, SAP-Cobalt, SAP R/3, APO DP, APO SNP, Oracle

and ARIBA

Training and Seminars:

Strategic Sourcing Workshop

December 11 to 13, 2019

W City Center, Taguig, Kalakhang Maynila

IMPACT – AI IOT BLOCKCHAIN by ORACLE

September 27, 2018

Makati Shangri-la, Manila

5S’+ 2S Record and File Management

January 27, 2017

Belo Medical Group – Head Office

Unleash The Highest Potential of Your Life/Work

December 9, 16 and 18 2014

31st Floor Jollibee Plaza, Emerald Ave., Ortigas Center, Pasig City

Cost Effective Purchasing and Efficient Procurement Management

May 28-29, 2014

Ariva Academy, Astoria Plaza Ortigas, Pasig City

Training on Inventory & Warehouse Management

October 12, 2012

Business Coach Inc., San Juan City

Leadership Training

September 15, 2012

CLSU Munoz, Nueva Ecija

Assertive and Effective Communication Workshop

August 25 and September 1, 2012

Unionbank Plaza, Pasig City

Supply Chain Induction Module

July 18 – 20, 2012

BASF South East Asia Pte. Ltd. Singapore

Understanding Supply Chain Management

June 30 and July 1, 2011

Emerson Electric Asia Ltd. ROHQ

Data Warehouse, Oracle, BIO Inventory ORG Training and Plant Visit

April 11 to 24, 2010

Emerson – PTS site in Maysville, Kentucky USA

Effective Oral Communication Skills

August 17, 2010

Emerson Electric Asia Ltd. ROHQ

International Trade Compliance

October 21 and 22, 2009

Crowne Plaza Galleria Manila

Yellow Belt Six Sigma Training

May 15, 2008

PerkinElmer Optoelectronics Phils., Inc.

Six Sigma Awareness Training

May 14, 2008

PerkinElmer Optoelectronics Phils., Inc.

8D Methodology: ROHS Awareness Leadership OHSAS

February 2, 2007

PerkinElmer Optoelectronics Phils., Inc.

Basic Train the Trainers Program

June 15, 18 and 20, 2007

PerkinElmer Optoelectronics Phils., Inc.

Character References:

Available upon request.



Contact this candidate