Pharmacy Manager

Fakhr-e-Rasool Hashmi

Current Address: House# *, Street# 29 Korang Town Islamabad.

Permanent Address: Flat # A-28,3rd floor Habib Apartments Gulshan e Iqbal Block 13D/2 Karachi.

Phone # / Cell Phone #: +923**-*******, +923*********, +923**-******* (Spouse) Email Address: adh56g@r.postjobfree.com

Career Objective:

To acquire the position of healthcare manager or quality auditor and ensure the organization is in compliance to the set legal formalities and standards efficiently. PERSONAL PROFILE

• Astute, detail-oriented, and diligent professional with comprehensive years of experience in various aspects of quality assurance and hospital operations. Seeking an opportunity to utilize proven strengths in a quality assurance and/or hospital management- related business environment for additional growth, career advancement, and professional development.

• Demonstrate excellent communication and interpersonal skills, customer relationship adeptness, along with clinical and managerial skills.

• Possess ability to provide leadership; self-motivated to work independently and unsupervised.

• Confidently interface with colleagues and other health care professionals, including nurses, physicians and pharmacy technicians; establish positive relationship with management and inspire personnel to achieve maximum results. CAREER OVERVIEW

Lean Facilitator of Process Improvement Team of Hospital:

• Recently assigned an additional assignment of quality assurance along with routine pharmacy task assignments.

Key Skills:

• Significant knowledge in field of Healthcare Management

• Proficient of Healthcare auditing, analyzing and report making procedures

• Ability to observe, analyze, detect errors and check compliances

• Leadership skills along with time and task management abilities

• Capability of communicating and explaining complex data in simpler terms

• Facilitate between various departments of hospital on projects of Lean Quality Management

• Liaison with the hospital management for the implementation of projects.

• Working as a QR (Quality representative) for department of pharmacy for implementation of ISO 9001:2015 quality standards.

• Member of quality audit team of the hospital

Pharmacy Operations Management

• Proactively performs multiple pharmacy functions, such as monitoring of filling of prescriptions by the junior staff, counseling patients, maintaining paperwork, and ensuring customer satisfaction through monitoring operational workflow and to prevent errors.

• Coordinates activities associated with purchasing of pharmaceutical drugs; organized and returned all outdated and/or recalled medications while monitoring and maintaining inventory.

• Held responsibility for quality assurance, security of controlled substance, as well as all aspects of adherence to licensure requirements.

• Utilizes computerized pharmacy information management system to track inventory and maintain accuracy of pharmacy records.

Communications

• Established and cultivated significant relationships with physicians, nursing, and other allied healthcare staff necessary to provide quality pharmacy services and customer support.

• Maintained the highest levels of customer service at all times; immediately identified, addressed, and resolved all customer service issues

• Provided relevant information to patients regarding drug dosage and drug interactions.

• Recommended over-the-counter medications and available medical devices to pharmacy customers.

• Developed open communication and teamwork among pharmacy staff in order to improve operations.

Staff Management

• Leads and supervise a strong pharmacy team as well as evaluated their performance to ensure safe and legal processing, compounding, and delivery of prescription.

• Prepares duty roster for pharmacy staff at all the satellites, as necessary.

• Conceptualized and deployed marketing and operational strategies to double up prescription volume and expand client base.

CAREER HIGHLIGHTS

• Completed online certification course on “Project Management: The Basics for Success” by University of California, Irvine Extension

• Completed diploma in “ ISO Standards - Integrated Management System (IMS)” from Alison Galway, Ireland

• Completed online certification course on “Healthcare Organizations and Health System”

• by Rutgers University

• Completed online certification course Patient Safety and Quality Improvement: Developing a Systems View (Patient Safety I) By John Hopkins University

• Completed online certification course Six Sigma and the Organization (Advanced) by Kennesaw State University.

• Completed online certification course Leading Healthcare Quality and Safety by George Washington University.

• Attended a one-day training on ISO 9001:2008 Auditor’s Training on August, 08’ 2016.

• Attended a two-d a y training on ISO 9001:2015 Quality Management System conducted by SGS from September, 22-23’ 2017.

• Successfully done a quality project “Centralization of Pharmacy” with the following out comes:

o Annual saving of @ 18 million in terms of inventory holding cost, human resource management, streamlining of pharmacy operations and inventory management.

o Creation of a new avenue as HDU of 12 bedded entity with a daily bed charges of 12000.

• Currently, also working as QA Representative (Pharmacy) for ISO 9001:2015 Certification.

• Worked as QMR for pharmacy at Dr. Ziauddin Hospital Clifton campus from 2011- 2016.

• Planned, designed and developed the first oncology satellite pharmacy at Dr. Ziauddin Hospital Clifton campus.

• Developed satellite pharmacy for in-patients at Dr. Ziauddin Hospital Clifton campus.

• Designed, developed and implemented the clinical pharmacy e-reporting system through which clinical pharmacists submit their daily report online and record the interventions made by them.

• Also developed the first satellite pharmacy for O.T at the Clifton Campus of Ziauddin Hospital in the year 2008 to ensure smooth and prompt services in terms of fulfilling the demands of an important and crucial station of the hospital.

• Developed the “I.V. Preparation Room” at the Clifton Campus of Ziauddin Hospital in the year 2008 for the preparation and dispensing of unit dose of antibiotics.

• Design first ever formulary for Patel Hospital, Karachi in the year 2004.

• Worked as a training coordinator for the students of Pharm-D of Zia-ud-Din College of Pharmacy from 2005 to 2008.

• Attended a three day CQI workshop on “Facilitation and Tools Management” at The Aga Khan University Hospital from December 14-16, 2009.

• Attended a programme on “Service Excellence for Supervisors” at The Aga Khan University Hospital on April 06, 2009.

• Participated in a one day workshop on “Essential Drug Concept And Adverse Drug Reaction Reporting” jointly organized by W.H.O & Ministry of Health Pakistan in June, 2007

• Attended a one day workshop on “Inter Personal Skills” organized by Pfizer Laboratories Pakistan

• Pvt. Ltd in July, 2007.

WORK HISTORY

• Chief Pharmacist and Lean Facilitator of Process Improvement Team of Hospital Kulsum International Hospital 2017-2019

• Working as a QR (Quality representative) for department of pharmacy for implementation of ISO 9001:2015 quality standards.

• Member of quality audit team of the hospital.

• Conducting periodic quality audits at hospital level and preparing reports for improvement in processes and risk minimizing as well as addressing any noncompliance.

• Facilitating the external audit team in context of surveillance/recertification audits.

• Worked as QMR for pharmacy at Dr. Ziauddin Hospital Clifton campus from 2011- 2016

• In-patient Pharmacy Manager Kulsoom International Hospital 2016- 2017

• Pharmacy Manager Dr. Ziauddin Hospital, Clifton Campus 2011- 2016.

• Senior Pharmacist Aga Khan University Hospital 2008-2011.

• Assistant Manager Pharmacy Dr. Ziauddin Hospital, Clifton Campus Jan’2008- Oct’2008.

• Incharge Pharmacy Dr. Ziauddin Hospital, Clifton Campus 2005 - 2008.

• Pharmacist Dr. Ziauddin Hospital, North Nazimabad campus 2004-2005.

• Incharge Pharmacy Patel Hospital Jan’2004- June’ 2004.

• Territory Manager Bio-Test, a subsidiary of Nabi Qasim Pharmaceuticals April’2003- Oct.’2003

• Product Specialist Otsuka Pharmaceuticals 2002-2003

• Medical Representative Janssen- Cilag Pharmaceuticals 1999-2001

• Run my own Retail Pharmacy 1996-1999.

• Sales Promotion Officer Smith-Kline Beecham 1995- 1996. EDUCATION

• MS Healthcare Management. (2019)

Riphah International University Islamabad.

• B-Pharmacy (1995)

University of Karachi.

PROFESSIONAL AFFILIATION & CERTIFICATIONS

• Pharmacy Council of Sind, Pakistan

• Patient Safety and Quality Improvement: Developing a Systems View

(Patient Safety I) By John Hopkins University

https://www.coursera.org/account/accomplishments/certificate/KY4JY6BNQDY5

• Six Sigma and the Organization (Advanced) by Kennesaw State University.

• Leading Healthcare Quality and Safety by George Washington University.

• Healthcare Organizations and the Health System by Rutgers University.

• ISO Standards - Integrated Management System (IMS)

• Project Management: The Basics for Success by University of California, Irvine Extension

AREAS OF INTEREST

• Quality Assurance.

• Clinical Pharmacy

• Pharmacotherapy

• Inventory Management

• Operation Management (clinical & non clinical)

PERSONAL INFORMATION

• Father’s Name: Fayyaz Ahmed Hashmi

• Date of Birth: June 05, 1972

• Marital Status: Married

REFERENCES

• Shomail Sikandar

Head of Quality Assurrance

Kulsum International Hospital Blue

Area Islamabad Cell # : 033*-*******

E-mail: adh56g@r.postjobfree.com

• Mr. Misbah-ud-Din Ahmed Baig. Manager Material & Management. Dr. Zia-ud-Din Hospital North Nazimabad. Tel.#: 021- 36648237 Ext. 552. Cell #: 030*-*******

E-mail: adh56g@r.postjobfree.com

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