Manager Service
Resume:
Career Objective
Ambitious Operations Manager with more than 18 years of management experience in soft services, catering & FM industry.
Applies strong analytical and critical thinking skills to solve complex operational problems.
(airport, mall, hotel, economic city, golf club, banks and factory)
Contact Information
Muscut _ Oman
adh54t@r.postjobfree.com
Personal Information
Gender: Male
Date of Birth: March 15th 1979
Marital Status: Married
Nationality: Jordanian
Languages
Arabic : Native (tongue language)
English : Native
Computer Skills
International Computer Driving License (ICDL) (Very good in using computer applications (MS Word, Excel. Power Point, Access, Internet).
Skills:
Very Cooperative, flexible and hardworking
Working for results with dedication and determination.
Have great openness to learn and innovate new things constantly.
Have friendly, polite and helpful manner and good negotiation skills.
Work well under pressure.
Eager to take additional responsibilities beyond job.
Attitude of enjoying the synergy of teamwork.
Exceptionally well organized Strong work ethics and willingness to work hard to achieve objectives.
Quickly absorb and retain new information and procedures.
Ability to work effectively in a multi- cultural, multi- racial environment.
To work under strict deadline and capable to take firm decision in time.
To work to preserve customer satisfaction and strong interpersonal skills.
To work as a team member for the development of the organization.
References
Available upon request.
CV
Ahmad AlMehdawi
Experience
October 2018 – Present
Director Of Soft Service
PR Group ( Muscat _ Oman )
Responsibility:
Leading and managing a large-scale 24/7/365 cleaning, waste services, hospitality, catering, security landscape and pest control of 150000 square meters with full responsibility in all day-to-day aspects.
Representing the project as the responsible Project Manager towards all stakeholders.
Full budget and P&L responsibility, in charge to achieve profitability targets.
Full responsibility for operational service excellence and Management.
Leadership responsibility while managing more than 400 multi-national employees.
Comprehensive reporting scheme on daily, weekly, monthly, quarterly, annually basis.
Managing KPI (Key Performance Indicators) on a daily basis
Driving service innovations in the area of cleaning and waste management services, continuous process of service optimization and innovation.
Leading negotiations with the client, suppliers, partners and shareholders.
Leading the recruiting process for required resources in cooperation with HR.
Establishment of efficient processes, activities and structures.
Managing and control of all financial aspects of the project.
Controlling and managing waste management services.
Budget control and achievement, managing reporting systems.
Conducts internal audits/monitoring of cleaning service provision (report, actions and follow-up);
Set up trials for new chemicals/equipment and collate results in for of presentation to Cleaning Manager;
Review volume/expenditure of consumable items and suggest cost saving options;
Management and supervision of a large cleaning team of Housekeeping Supervisors and Housekeeping staff to ensure they deliver the cleaning standards;
Sub-contractor Management
Coordinate with manpower supplier to ensure deployment levels are achieved in accordance with the Contract
Verify and approve records for manpower KPIs at the end of each month and provide any clarification as required
Control and monitor performance of large equipment service provider and planned/preventive maintenance on the large equipment in accordance with agreed contract
Monitor the services provided by the Waste Management, Pest control and Feminine Hygiene
JAN 2017 – FEB 2018
Soft Service Manager
CBRE Saudi Arabia
Responsibility:
Representing the project as the responsible Project Manager towards all stakeholders.
Full budget and P&L responsibility, in charge to achieve profitability targets.
Full responsibility for operational service excellence and Management.
Leadership responsibility while managing more than 550 multi-national employees.
Comprehensive reporting scheme on daily, weekly, monthly, quarterly, annually basis.
Managing KPI (Key Performance Indicators) on a daily basis
Driving service innovations in the area of cleaning and waste management services, continuous process of service optimization and innovation.
Leading negotiations with the client, suppliers, partners and shareholders.
Leading the recruiting process for required resources in cooperation with HR.
Establishment of efficient processes, activities and structures.
Managing and control of all financial aspects of the project.
Controlling and managing waste management services.
Budget control and achievement, managing reporting systems.
Check cleaning work orders within the Maintenance Management System (MMS) and close out all tasks within the respective month;
Conducts internal audits/monitoring of cleaning service provision (report, actions and follow-up);
Set up trials for new chemicals/equipment and collate results in for of presentation to Cleaning Manager;
Review volume/expenditure of consumable items and suggest cost saving options;
Management and supervision of a large cleaning team of Housekeeping Supervisors and Housekeeping staff to ensure they deliver the cleaning standards;
Sub-contractor Management
Coordinate with manpower supplier to ensure deployment levels are achieved in accordance with the Contract
Verify and approve records for manpower KPIs at the end of each month and provide any clarification as required
Control and monitor performance of large equipment service provider and planned/preventive maintenance on the large equipment in accordance with agreed contract
Monitor the services provided by the Waste Management, Pest control and Feminine Hygiene.
October 2012 – September 2016
SOFT SERVICE AREA MANAGER
ALSEIF GROUP
AL -DAMMAM – K.S.A
Projects : ( Sabb Bank, King Fahd airport, Inma Bank, Rashed Mall, Riyadh Bank )
Responsibility:
Leading and managing a large-scale 24/7/365 cleaning, waste services, hospitality, and pest control with five project sites in full responsibility in all day-to-day aspects.
Representing the project as the responsible Project Manager towards all stakeholders.
Full budget and P&L responsibility, in charge to achieve profitability targets.
Full responsibility for operational service excellence and Management.
Leadership responsibility while managing more than 400 multi-national employees.
Comprehensive reporting scheme on daily, weekly, monthly, quarterly, annually basis.
Managing KPI (Key Performance Indicators) on a daily basis
Driving service innovations in the area of cleaning and waste management services, continuous process of service optimization and innovation.
Leading negotiations with the client, suppliers, partners and shareholders.
Leading the recruiting process for required resources in cooperation with HR.
Establishment of efficient processes, activities and structures.
Managing and control of all financial aspects of the project.
Controlling and managing waste management services.
Budget control and achievement, managing reporting systems.
Check cleaning work orders within the Maintenance Management System (MMS) and close out all tasks within the respective month;
Conducts internal audits/monitoring of cleaning service provision (report, actions and follow-up);
Set up trials for new chemicals/equipment and collate results in for of presentation to Cleaning Manager;
Review volume/expenditure of consumable items and suggest cost saving options;
Management and supervision of a large cleaning team of Housekeeping Supervisors and Housekeeping staff to ensure they deliver the cleaning standards;
Sub-contractor Management
Coordinate with manpower supplier to ensure deployment levels are achieved in accordance with the Contract
Verify and approve records for manpower KPIs at the end of each month and provide any clarification as required
Control and monitor performance of large equipment service provider and planned/preventive maintenance on the large equipment in accordance with agreed contract
Monitor the services provided by the Waste Management, Pest control and Feminine Hygiene
August 26, 2007 – September 14, 2012
Housekeeping Manager
Intercontinental Hotel
Festival City Dubai, UAE
Responsibilities:
• To prepare in conjunction with the General Manager and EAM of Rooms the rooms division section of the annual Business Plan
• To monitor all costs/expenses and recommend/institute measures to control them on accordance with the annual budgets.
• To review the profit and loss statements with all department supervisors on a monthly basis and provide feedback for the General Manager report accordingly.
• To review and negotiate, together with the EAM of Rooms, the contracts for outside contracts such as laundry etc.
• To ensure that all services offered by Housekeeping are always available, and are carried out with the utmost efficiency and courtesy.
• To lease closely with all departments with regard to servicing and handling of incoming groups, VIP’s etc.
• To attend morning meeting with the Hotel Manager and to conduct the hotel morning meeting with representatives of each department.
• To be “on call” at weekends on a Rota system.
• To keep abreast of all new technological advances within the industry and suggest improvements.
• To inspect all hotel areas to ensure both the cleanliness and comfort of the hotels guests are maintained and that all standard amenities and touches are provided in rooms and public areas.
• To assist other departments with disciplinary policies and procedures to be the “sounding board” in this area for the hotel.
• To be very hands on in all departments of housekeeping
• To be fully conversant in the Hotel Emergency procedures in relation to Fire, Bomb threats and Health and Safety.
• To be fully conversant with all the legislation pertaining to the hotel operation, in particular with regards to the service and consumption of alcohol on the premises.
• To ensure that all departments are fully familiar with the policies and procedures in the events of loss, damage, accidents, other incidents and that all reported matters in the logbook are followed up correctly.
• To build a professional team of employees by taking and active interest in their welfare, safety, training and development.
MARCH 15, 2001 – April 07, 2007
Senior Floor Supervisor
Sheraton Amman Hotel
Education
Hotel Management Diploma
Jerusalem College for Hospitality and Tourism Education
1997 - 1999
Highlights
*Team buildings * Strategic planning
* Process improvement *Negotiations expert
Strategies * Cost reduction containment
* Multy-unit operation management * Business process re- engineering
* System implementation * Contract Review and
recommendations
* Procedure development * client relationship
* Inventory control * Market Penetration
* Staff retention * Quantifiable revenue increases
Contact this candidate