DINH LY DOAN HANH

Executive Assistant / Customer Service Manager

091******* adh502@r.postjobfree.com

H3 Office Building & Apartment, District 4, Ho Chi Minh, Vietnam Gender : Female

Birthday : 02/01/1980

Marital status : Single

Nationality : Vietnamese

Country : Vietnam

Address : H3 Office Building & Apartment, District 4, Ho Chi Minh, Vietnam Level : Manager

Salary : Negotiable

Job type : Full time

Industry : Environmental, Manufacturing / Process, Real Estate Location : Ho Chi Minh

Reliable and open-minded professional with great inter-personal skills and team spirit looking for a management career in an international corporation. Willing to learn and open to manufacturing or technology if given the opportunity.

11/2019 - 10/2020 : Deputy CS (CRM) Manager - C.T Group

- Manage all of Customer service operation

- Build and enhance customer service processes

- Resolve customers' inquiries when staffs are not able to handle

- Monitor and improve customer satisfaction rate

- Debt collection

- Negotiation with customers to resolve conflicts and other contractual issues

- Prepare/Review contracts/agreements/correspondence in Vietnamese and English

- Maintain smooth and frequent communication with customers and partners

- Maintain good relationship with customers and partners

- Data analysis, development and maintenance of leads

- Provide BOD with customers insight as and when requested

- Proceed with customer survey plans

- Collaborate with banks to arrange loans for customers.

- Staff training of products, procedures and corporate culture PERSONAL PROFILE

CAREER INFORMATION

OBJECTIVES

EXPERIENCE

Year(s) of Experience: 13

Current Level: Manager

- Advise career path for each team member and support them in achieving their career goals.

- Build KPI for staff appraisal

- Collaborate with Commercial Force to organize sale events 9/2019 - 11/2019 : Secretary to Chairman - C.T Group

- Coordinate and organize meeting schedules as well as prepare relevant document for the Chairman

- Carry out external affairs with clients or government officials

- Manage to maintain good relationships with key persons and partners

- Recap emails and internal reports for the chairman

- Assist the chairman in executing projects as required

- Carry out other administrative jobs as requested. 7/2011 - 8/2019 : Executive Assistant and Translator - Veolia Water Solutions and Technologies

- Translation of all correspondence and contractual documents

- Administrative support (booking, visa, meeting arrangement...)

- Arbitration documentation preparation

- Procurement

- Document Control Supervisor

- Billing

- Bidding

- Customer Care for VIP and key persons of Clients and strategic partners 11/2015 - 12/2017 : Freelance Book Translator - Con Bao Trieu Phu I have translated several books for different publishing houses:

- No B.S. Marketing to the Affluent - Dan Kennedy

- Dot Com Secrets - Russell Brunson

10/2010 - 6/2011 : Translator/Interpreter - Ho Chi Minh City People's Committee - UCCI

- Interpret during all meetings between UCCI with contractors, Law Firms, JICA and other partners

- Translation

- Arbitration coordinator

- Act as interpreter during meetings with People's Committee of Ho Chi Minh 4/2004 - 10/2010 : Administration Manager - Office Manager - Degremont S.A. (also known as Suez International)

- Administrative management, Office operation supervisor

- Budget and expense monitor and report

- Tender preparation

- Executive search, interview, recruitment

- VIP Customer Relationship Management

- Project Coordinator (Nhon Trach Wastewater Treatment Project):

- Translation and Interpretation

- Construction Progress Reports

- Logistics of imported goods and materials for the ODA Project

- Coordinate and followup payment as per Letter of Credit

- Contractual Billing

- Relationship Management with Clients' key people and other partners. 10/2003 - 3/2004 : QA/QC Executive - Asian Look Co., Ltd.

- Quality assurance for furniture, home decor and other handicraft products for export.

- Maintain clear communication between client and manufacturers to ensure excellent quality and satisfactory delivery to destination country.

10/2002 - 9/2003 : Sales Assistant - Creations Boutique

- Sales of custom-made apparel and accessories

- During this post, I scored highest in the "Best salesperson contest". Completion date 7-2020

Others - PTI Education Training Group

Chăm Sóc Khách Hàng & Giải Quyết Khiếu Nại

Completion date 3-2016

Others - Journalism Foreign Language Center

Intense training for advanced consecutive interpretation. Completion date 10-2012

No degree - University of Melbourne

I completed 12/18 modules of Master of Business Administration but decided to discontinue due to work load and time schedule.

Completion date 4-2002

Bachelor - University of Dalat

A bachelor degree specialized in English as a second language. During my employment at Degremont S.A., I was part of the winning team of Nhon Trach Wastwater Treatment Project bringing our company a turnover of 24M USD. Thanks to this achievement, I was appointed to become administration manager of Nhon Trach project team. We worked in high pressure environment to meet deadlines. Project Management

Debt Collection

Customer Service

Computer literacy

English - Vietnamese Interpretation

English - Vietnamese Translation

Administrative support

Tender preparation

SKILLS

Vietnamese - Native language

English - High-level

French - Elementary

LANGUAGES

EDUCATION

Highest Degree Level: Bachelor

CAREER HIGHLIGHTS

090******* / adh502@r.postjobfree.com

General Manager

Bay Hotel Saigon

093******* / adh502@r.postjobfree.com

Director of Sales

C.T Group

REFERENCES

Ms. T ran Bach Nhu Thuy

Mr. Le Hoai Thanh

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