CHRISTINE C. PAPPAS
**** *********** ***** - ******* ****** - GA 30542
An inspirational & results driven professional, who has the raw entrepreneurial drive and strong work ethic required to continuously exceed set sales targets. Christine brings a strong sense of urgency, responsibility and accountability to any marketing project she undertakes. She has a proven ability to interact effectively with clients, and has a long track record of designing and executing professional sales strategies using her in-depth knowledge of the customer and industry. Right now she is looking for a suitable authoritative position with a company that has a culture of recognizing people who deliver, and which is now looking to recruit talented and ambitious individuals. AREAS OF EXPERTISE
• • • • • • • • • • • • • • • Good Strong Strategic Human New P&Sales Team Program Contract High-Policy/Public Budgeting Staff L / Training Business end communicator & Building Financial Relation Presentation Procedure Marketing Resources Negotiations Development & Technical & Tactical Forecasting & Development & & Reporting Development Leadership Speaking Formulation Management Planning Training skills
• • • • • • • • • Strategic Goal-Strong Negotiating Good Decision Human Program Verifiable oriented Judgment networking Resources making Development Planning strengths skills Management skills in analytical
• • • • • thinking Implement Exceptional Visionary Turnaround Customer Relationship strategic business & relationship High-leader Growth solutions Management building Strategies skills CAREER HISTORY
REGIONAL SALES MANAGER 2012 – PRESENT
Hilumz USA Alpharetta, GA
§ Top Sales Rep last year bringing in 1.5 Mil making up over half the company sales by herself.
§ Provide distributors, retailers, architect, builders, and contractors, commercial signage, architectural, retail lighting, commercial, and outdoor LED lighting solutions.
§ Drive Company’s efforts to position itself as a visionary strategic leader to achieve revenue goals
§ Inform on competitive services, promotional matter, and sales technique, pricing and marketing policies.
§ Analyze account profitability and determine sales technique, advertising and market penetration with sales representatives.
§ Promote Organization and reaffirm corporate image through ad hoc events and incorporate image into sales effort.
§ Develop, present and sell value proposition.
§ Build relationships with professional services consulting and education field managers to develop joint account plans.
§ Gather and format data and submit responses to RFPs.
§ Define and implement regional sales plans, write presentations, reports and price quotations and support contract negotiations.
CHRISTINE C. PAPPAS
DIGITAL SUPPORT SPECIALIST 2007-2012
SOS Duluth, GA
§ Support approximately 500+ external users with emphasis on customer service.
§ First & second level support of user technology and tracking of all problems in the tracking system.
§ Diagnose and resolve technical hardware and software issues.
§ Research questions using all available information resources.
§ Apply strong diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures. Identify and escalate situations requiring urgent attention.
§ Document, track and monitor support request and incidents to ensure timely resolution.
§ Prepare activity reports and Stay current with system information, changes and updates.
§ Printing, scanning and Document Management on Lexmark, Ricoh, Sharp, Muratec, Keyocea Mita were the focus main focus which included hardware failure.
SALES FIELD DISPATCH COORDINATOR 2005-2006
Tech force Norcross, GA
§ Demonstrate knowledge and experience in installation planning, implementation, and administration of field resources. Calling customers to coordinate installation dates and times, working with field Engineers to accommodate customer requests. Also to include the reschedules and special access entries.
§ Corroborate to identify and resolve customer problems
§ Build and maintain a database of field engineers in the U.S. for dispatch on calls in their geographic area to meet the technical requirements of our customers.
§ Build and maintain alternative levels of field support resources with national and regional firms as well as smaller local providers.
§ Build and manage an internal field force organization for TechForce for onsite field engineering support.
§ Take requests for remote field service assistance and call to align a partnership with organizations through the US Canada.
§ Manage the quality of the field force.
§ Establish and maintain a process for paying the Field Engineers on a timely basis.
§ Maintain accurate statistic information regarding field resource usage and cost. Provide feedback to field Engineers on their performance.
§ Interface with Technical Account Managers to identify and fill new requirements. Assist Sales and sales support in developing the scope of work and detailed work effort and resources related to a customer request for assistance. SYSTEMS MANAGER 2003-2004
Spec Technologies, Inc, Shelby Twp, MI
§ Solely responsible for all faucets of information technology within the company, this also included all installation, repair and upgrading of all computer equipment including all printers and held devices.
§ Implement and maintain the Avaya/Lucent phone system which included installing all wiring, network cable and equipment. Duties also included the training as well as the documentation to be written.
§ Obtain and compare pricing for any and all work that was to be done in the company including the Auto Cad department and the Phone system.
§ Organized all software and Hardware in the company, Created, Maintained the Systems Support and Procedure Manual and maintained and implement all changes as seen fit.
COMPUTER SPECIALIST/HELPDESK COORDINATOR 1995-2003 Parkedale Pharmaceuticals, Rochester, MI
§ Provided support for diverse Information Technology issues, including networking, hardware/software, ATT, VPN gateways, and remote access clients.
§ Resolved Internet software, configuration conflicts, and Windows 95/2000/NT problems (Windows GPFs, IRQ conflicts, and compatibility).
§ Generated detailed technical reports. Tracked/monitored problems to ensure timely resolution
§ .Accountable for training and development of staff, Collaborated with teams through all phases of software design and program maintenance.
CHRISTINE C. PAPPAS
PROMOTED FROM COMPUTER SPECIALIST TO HELPDESK COORDINATOR.
§ Handled network security issues; enabled/disabled/administered network passwords.
§ Managed project for conversion/migration to Windows 2000.
§ Played key role in upgrading over 300 users from Windows 3.1 to Windows 95.
§ Managed phone systems. Responsible for Lucent Technologies and G3 Switch/Audix.
§ Upgraded network/display drivers. Resolved Windows, Microsoft Office, and Ethernet/Token Ring network card configuration problems.
§ Researched innovative solutions and interviewed users to evaluate needs.
§ Developed standards, specified software/hardware configurations, and evaluated new products.
§ Provided high quality technical support (level II) to over 5,000 users. Consistently achieved high levels of client satisfaction and appreciation.
§ Skillfully diagnosed, troubleshot, and resolved complex technical problems.
§ Responded to challenging telephone calls, emails, and personal requests for technical support.
§ Accountable for selecting curriculum, negotiating with training companies, scheduling classrooms/class dates, coordinating training at remote sites, tracking student evaluations, and managing student registration and course requests. DATA ANALYST/COMPUTER SPECIALIST 1993-1995
Warner Lambert/Parke-Davis, Rochester, MI
§ Responsible for input of all Q.C. and Direct Labor along with generating and printing reports.
§ Accountable for entering, adjusting, transmitting, and printing payroll for Rochester facility.
§ Successfully managed Kronos system (utilized plant-wide).
§ Performed comprehensive review, analysis, and evaluation of information technology systems and operations. COMPUTER PROGRAMMER 1990-1992
Whitlam Label Co., Center Line, MI
§ Created and maintained computerized customer files to meet client needs.
§ Maintained and administered computer systems along with all customer files.
§ Conducted meetings and employee activities
COMPUTER PROGRAMMER/OFFICE MANAGER 1989- 1990
The Print House, Farmington Hills, MI
§ Responsible for creating, maintaining, and printing customized reports Import/export data
§ Accountable for customer support and relations along with all billing of computer work. EDUCATIONAL QUALIFICATIONS/TRAINING
BACHELOR OF SCIENCE DEGREE IN BUSINESS INFORMATION SYSTEMS 2000 University of Phoenix, Southfield, MI
COMPUTER PROGRAMMING AND OPERATIONS 1998
Control Data Institute, Southfield, Ml
Honor awarded for early completion of course
Van Nuys College of Business, Van Nuys, CA
CONNECTED OFFICE ENVIRONMENTS V2.0
Served as Teaching Assistant for Office of Technology Curriculum R E F E R E N C E S
To be given on demand