Employee Relations Manager

Robert Hollon

503-***-**** -- ***.*******@*****.*** -- robertlhollon@linkedin

Teamwork

Customer Experience

Judgement

Employee Relations

Operations Management

Problem Solving

Communication

Dependability

Diligency

Professional Experience

America’s Best Contacts and Eyeglasses Dec 2017 - Current

Promoted from Receptionist to Contact Lens Manager July 1, 2018; then again to Eyeglass Manager, September 9th 2019. All duties include, but not limited to; receiving inbound calls, confirming appointments, checking in patients, pulling patient insurance eligibility, providing associates and patients real time problem solving, sold contact lenses, maintaining accurate patient records both electronic and physical, receiving and replying to faxes, and training all associates to complete these duties. As the Contact Lens Manager I managed all the Optometric Technicians, receptionists and other employees including all the materials and equipment needed for their positions. Maintained and ordered all store essential items were current, plentiful and placed orders as needed for various contact lens trials. As Eyeglass manager, I developed best practices and selling techniques for all my sales associates and Opticians. I also trained my General Manager as well as replacement Contact Lens Manager. Engaged all associates with one on one coaching, staff development, employee relations management and continued education.

Portland Community College - QRC Jan 2017- Feb 2018

As a Confidential and Privileged Student Advocate, I gained social event coordinating experience, resource center planning skills, and tabling experience during fairs and events. I have polished my networking skills as well as gained more hands-on knowledge in social justice activism, student and community outreach, and project management. My time management skills have also improved. I am trained and in Title IX and crisis intervention.

Capital One Financial April 2012 - Dec 2015

As a Fraud Investigator, I used critical thinking, intuition and attention to details to identify fraud. Continued to educate myself on current fraudulent trends and practices. As part of the Documentation Verification Team, I demonstrated excellence by achieving the ROAR award in Quarter 2 of 2015 by being in the top 5% of my department. I assisted upper management with various tasks, including; associate engagement, diversity groups and addressing agent feedback and questions. I promoted teamwork by compiling easy to use comparison tools for Social Security cards, government issued identification, and countless other documents. Originally as a Collector, I gained customer de-escalation skills, money management skills, and knowledge of the credit industry.

North Star Restaurants – McDonalds Jan 2011 - Dec 2011

As a Crew Member, I gained rapid money handling skills, critical listening skills for order taking, multi-tasking skills, and organizational skills, showed teamwork by always being available for additional shifts when others called in.

American Eagle Outfitters Sept 2010 - Sept 2011

As a Sales Associate, I contributed quality customer service, assisted in inventory control, gained knowledge in loss prevention, continued the upkeep of company aesthetics throughout the store and entrusted with customer information with customer that applied for their in-store accounts.

Oregon State University Memorial Union Craft Center 2009-2010

As a clay Technician, it was my responsibility to recycle clay, load and fire glaze and bisque kilns, mix and test glazes, and give orientations for new members. As well, it was my responsibility to provide ceramics demonstrations, teach ceramic skills, and advertise for the OSU MU Craft Center.

Duncan Culinary Ventures - Aqua 2010

As a maitre d’ of one of the four high-class restaurants owned by Duncan Culinary Ventures, I have a lot of experience in providing professional customer service. Using my outgoing and lively attitude, I was able to maintain the homey and welcoming environment that my employers needed.

Soccer and Volleyball Official 2008

I served Brigham Young University-Idaho as a sports official and through that experience I have gained precise and assertive verbal skills. In the intensity of both sports, I successfully demonstrated quick and accurate decisions through my in-game calls.

Previous Professional Experience

Volunteer Assistance Ceramics Teacher 2009-2010

I assisted my high school art teacher in ceramics classes and gained a lot of experience in teaching ceramics skills to high school students. I also learned how to encourage them to be persistent and dedicated to completing assignments.

The Law Offices of Hansen & Malagon 2012

As an Intern for 3 months, I assisted with the digitalizing, organizing, and filing of client documents for open and closed cases.

Certification

Confidential and Privileged Title IX Certification 2019

Education

Portland Community College

Portland, OR - 2016 - Present

High School Diploma - Crescent Valley High School

- National Honor Society - Corvallis, OR

References

Katie Lovato - 503-***-**** - General Manager while at America’s Best Contacts and Eyeglasses

Joselyn Haddad Compo - 503-***-**** - Supervisor while at Capital One Financial

Brent Owen - Cell 503-***-**** - Work 503-***-**** - Manager while at Capital One Financial

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