Shanmukh Jagdeesh

adh4qa@r.postjobfree.com

Phone: 484-***-****

PROFESSIONAL SUMMARY

A Software professional with 7 years of experience building diverse software applications with technical expertise on Salesforce Cloud.

Played key role in designing and development of Salesforce application targeting more than 100,000 users with over a billion records of Customer Data.

Involved in various stages of Software Development Life Cycle (SDLC).

Developed Custom Lightning Components, Lightning Tabs by displaying them in Lightning Experience, salesforce1 Mobile app, Standalone Lightning applications.

Experience in Sales, Service, Marketing clouds in different stages of project life cycle.

Expertise in writing Test classes and performing Unit, System and Functional testing maximize test code coverage for production deployment

Integrated Salesforce.com with external systems using SOAP API and REST API.

Experience in developing client-specific solutions on Force.com platform using Apex, Controller, extensions, Triggers, Visual Force, Force.com IDE, SOQL & SOSL, API/Toolkit etc.

Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Reports, Dashboards, Tasks and Events

Experience managing production support and ticketing systems by providing solutions as per the SLA.

Working closely with Program team, Business team and coordinating offshore team.

TECHNICAL SKILLS

CRM

Salesforce.com

SFDC Technologies

Lightning Components, Apex Classes, Apex Triggers, Batch Class, S-Control, Force.com Explorer, Visual force (Pages, Components &Controllers) Workflows, Approvals, Email Templates, Validation Rules, AppExchange tools like Conga, Roles & profiles, Dashboards, Visualforce, Aura.

SFDC Tools

Eclipse, Force.com Eclipse IDE, Plug-in, Force.com Explorer, Change Sets, Force.com Excel Connector.

Integrating Tools:

Apex Data Loader, Import Wizard, Data Export.

Programming Languages

Apex, Java, C, C++, SQL, SOQL, SOSL, CSS

Web development

XML, HTML, Web services, jQuery, Ajax. Java Script, SOAP API, REST API.

IDE

Force.com IDE, Eclipse, Visual Studio, Adobe Flash.

Blue Shield of California, Sacramento CA

Sr. Salesforce Developer Sep 2019 – Present

Extensively worked on Agile methodology and attended Daily status/standup meetings.

Analyzed business needs, distinguish between needs and wants, identify gaps between business needs and standard application functionality, design and document solutions that fill the gaps.

Performed administrative tasks like Data management, User management (Creating and managing roles, profiles and users).

Seek out ways to utilize SFDC to improve processes and productivity, and make recommendations to support an organization scaling at a rapid pace

Created Aura based Components, Attributes, Controllers, which can be compatible to access through Lightning App builder.

Created Impressive designs with Custom styling to bring dynamic versions of the components when setting up in lightning App builder.

Worked on migrating components using Force.com Change sets, ANT from DEV to QA, UAT and production instances.

Developed APEX Classes, Controller Classes and APEX Triggers for various functional needs in the application.

Involved in Data-mapping specifications to create and execute detailed system test plans. The data mapping specifies what data will be extracted from an internal data warehouse, transformed and sent to an external entity.

Resolving serious performance related issues through various techniques, including testing, debugging and profiling.

Serve as the technical expert on projects focused on Salesforce.com - Sales Cloud, Service Cloud, and the Force.com platform.

World Bank, Washington DC

Sr. Salesforce Developer Nov 2018 – Sep 2019

Developed Custom Lightning Components, Lightning Tabs, and Lightning Pages by displaying them in Lightning Experience, salesforce1 Mobile applications.

Worked on creating multiple communities includes Partner and Customer communities for secure and fast communication between the Company and Customers.

Analyzed and Configured Apex Classes, Controllers, Visualforce pages by migrating them to multiple orgs to check the functionality and code coverage before moving to Production

Responsible for creating high level technical design documents based on functional design provided by the Business Analyst.

Worked on developing login flows using Flow Designer and assigned it to specific business profiles.

Implemented the requirements on salesforce.com platform and Force.com IDE Plug-in using Eclipse.

Good experience with process automation using workflows, approval processes, process builder and visual flows

Involved in enhancement of business modules using force.com IDE, APEX classes, Triggers, Test Methods, batch scheduler class and writing SOQL queries.

Implemented complex security & sharing model for the salesforce org using Org wide defaults, Permission sets and sharing rules.

Enhanced existing visual force pages and integrated with Equifax for credit scoring based on ADT internal business rules.

Worked with integration team to pull data from salesforce to Athena using Informatica tool.

Implemented the batch classes for fulfilling the business requirements to update data in salesforce whenever the managers change the record owners.

Ernst and Young, Atlanta, GA June 2017-Nov 2018

Salesforce Developer

Initial understanding of process from the Customer and mapping them to salesforce platform.

Responsible for Development of applications using Apex, Visualforce, web services and AppExchange products.

Developed Visual Force pages with the custom logic as per the business requirement and compatible to salesforce app.

Developed Custom Lightning Components, Lightning Tabs, Lightning Pages by displaying them in Lightning Experience, salesforce1 Mobile applications.

Worked on creating multiple communities includes Partner and Customer communities for secure and fast communication between the Company and Customers.

Analyzed and Configured Apex Classes, Controllers, Visualforce pages by migrating them to multiple orgs to check the functionality and code coverage before moving to Production

Maintaining test coverage for all the classes and triggers and supporting deployment activities

Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic Designing and developing custom business logic.

Developed Email message service classes.

Designed various Webpages in Visualforce for customers to select a variety of services offered by the organization and worked on Portals.

Performed Unit testing and System Integration testing using several test scripts. Tested the technical components for the Code coverage, governor limits and impact on the instance.

Performed code reviews and tracked metrics on code coverage to promote code quality.

Oversaw several releases with two-week agile sprints adhering to stringent timelines and resolving release impediments

Responsible for development, creating design documents and Assigning tasks to the team members.

Northwestern Mutual, Milwaukee, WI Feb 2016-June 2017

Salesforce Developer/Administrator

Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles based on the need in the organization.

Implemented Outlook integration with salesforce including installing, sending mail, linking, sharing.

Used the Force.com explorer to build and test SOQL and SOSL queries.

Prepared the Test plan, Test script, and Test cases for the application.

Involved in the business analysis & preparation of low-level design of the salesforce process.

Experience working with service cloud, supporting cases, developed workflows and triggers for automated case resolutions.

Spearheaded the data migration activities for migrating the data from various business centers. Good understanding of ETL process. Scheduled Apex Batch jobs and used Queueable Apex for processing large number of records.

Designed, developed, tested and deployed custom Salesforce applications software using APEX Classes, Controller Classes and APEX Triggers for various functional needs in the application

Worked on case management like Email to case, case assignment and case escalation Functionality.

HMWSSB, India Jan 2012-Nov13

Systems Engineer

Install and configure Tomcat servers on distributed clusters.

Created the Alerts based on different health rules required by the application team.

Worked with improving the performance on SQL, TSQL and SSRS procedures and provided the recommendation on server related tuning issues.

Performed and automated SQL Server version upgrades and patch installs.

installed, Deployed and maintenance of Enterprise Applications on Tomcat.

Providing the Test and Production Environment Support (24*7).

Resolving production environment Incidents and Test Environment QC defects.

Worked closely with Application Developer team to tune JVMs.

Involved in periodic archiving and storage of the source code for disaster recovery.

Worked closely with developers to pinpoint and provide early warnings of common build failures.

EDUCATION

Master’s in computer science from Eastern Illinois University, USA. 2015

Undergrad in Computer science from Malla Reddy college, India 2011

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