SUMMARY OF QUALIFICATIONS

More than * years’ experience as part of In-Flight Services Team.

Have excellent interpersonal skills and able to build and maintains good relationship with colleagues and passengers.

Comfortable working in a fast-paced environment with minimal supervision and under time pressure.

Knowledgeable with customer service, security, safety and emergency procedures.

Have worked in a multi-cultural environment.

Open to career challenges.

WORK EXPERIENCE

Cabin Services Assistant (16 Sep 2010 – 20 Aug 2020)

(In-Flight Services – Cabin Crew)

Emirates Airlines

Dubai, UAE

Provides excellent quality customer service always with different kinds of people.

To monitor, organize, hygienically clean and personalize the A380 Shower Spas with the objective of ensuring First Class customer who uses this unique onboard feature is delighted by the experience.

To prepare the Shower Spa for each customer in coordination with cabin crew at the allocated time from Shower Spa Reservations System.

Performs inventory control function confirming products are loaded in the correct quantities.

To create an aesthetically pleasing, clean and safe working environment by conducting cabin tidy duties in all passenger cabins and social areas.

To report any defects to the Purser so they can be rectified as soon as possible. To respect and protect company assets, the safety of colleagues and customers by immediately reporting any discrepancies.

Customer Care Assistant (01-Sep 2009 – 31 Aug 2010)

Ecolab Gulf FZE

Jebel Ali FZE, Dubai

Representing the company’s clients to their customers by handling calls promptly, interacting with customers to determine their needs, and providing consistent, high quality service and accurate information to the customers.

Profile them, discover their needs, and create loyalty

Responsible in invoicing purchase orders from customers, follow-up payments and filing records.

Projects Secretary (03 Aug 2008 – 30 Jun 2009)

Al Fahim Holdings – Paris Gallery L.L.C.

Dubai, UAE

General project administration covering documentation, categorization.

Control project meetings work orders management and secretarial duties.

Typing/processing of documents and presentations using Word and Excel.

Arrange and prepare company meetings both in and out of the office.

Maintaining office filing system (both paper and electronic), maintaining job files correspondence, ordering and sending drawings and tracking all documentation.

Customer Service Officer (12 Aug 2007 – 30 Jul 2008)

Paris Gallery L.L.C.

Dubai UAE

Provide excellent customer service through multiple channels to help our customers, improve customer satisfaction and maximize the value of every customer touch point.

Recommend/suggest new trends and assists customers in finding products, making selections and purchasing items.

Responsible in gift wrapping of the product purchase by the customer.

Handling cash register and provide daily sales report.

Junior New Accounts Teller (02-Oct 2006 – 27 Apr 2007)

Banco de Oro Unibank

Quezon City, Philippines

Responsible in accepting cash deposits, processing withdrawals and encashment.

Provide good customer service.

Accept payment for customer’s utility bills, peso-dollar conversion, cheque deposits.

Responsible in verifying the dates, bank name and identity of the person to receive payment.

TECHNICAL SKILLS/SPECIALIST COURSES

Emirates Airlines : Safety Equipment and Emergency Procedures Training

Basic First Aid

Aviation Security Training

Operating System : Windows 98, ME, 2000, XP, Vista

Application Programs : Microsoft Office (Word, Excel, PowerPoint), Basic Adobe Photoshop

AWARDS/ RECOGNITION

Emirates Airlines

Najm Merit

EK346

28 Mar 2015

Emirates Airlines

Colleague Appreciation

EK375

31 Aug 2016

Emirates Airlines

Outstanding Attendance – 1 year

23 Jan 2018

EDUCATION

Colegio de San Juan de Letran

Intramuros, Manila

B.S. in Computer Management

04 November 2002 – 31 March 2006

Mapua Institute of Technology

Makati City

Information Technology

03 June 2002 – 31 October 2002

PERSONAL INFORMATION

Date of Birth : 23 June 1985

Place of Birth : Manila, Philippines

Height : 158cms

Weight : 59kgs

References will be provided upon request.

Contact this candidate