Service Representative Customer Care

Sophia McPherson

Customer Service Representative

Miami, FL

Work Experience

Hostess at Calder Casino

Cashing and seating guests, ensuring smooth and comfortable buffet experience for guests... January 2019 to Present

Calder Casino...hostess and cashier...

Customer Service Representative

House Insurance Inc. - Florida

2018 to 2018

Customer Service Representative with front desk duties of meeting and greeting clients, responding to their queries and answering the telephone.

I was also responsible for the renewal of Insurance Policies; I sent emails and faxes to clients on a daily basis...

Education

Bachelor's in English

Teachers College - Miami, FL

September 2009 to June 2011

Bachelor's

Skills

Customer Service, Customer Care, Customer Support, Excellent verbal and writing and computer skills... (10+ years), Call Center, CSR

Certifications/Licenses

Bachelors Degree

June 2009 to Present

Degree earned from a teacher education college...

Assessments

adh4ln@r.postjobfree.com

Customer Service Skills — Proficient

January 2019

Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: https://share.indeedassessments.com/share_assignment/jlkuf-in3msfja67 Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Before my customer service job, I was a teacher of English Language, Literature and Communication Studies for over ten years.

My hardworking and dedicated nature is unquestionable. I am a team player who is reliable and dependable...

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