Erica Day

321-***-****

adh4kk@r.postjobfree.com

*** ****** ** *** *** Altamonte springs FL 32701

SUMMARY

Reliable sales associate with strengths in inventory management, training, and customer service. Friendly, knowledgeable and hard-working team player. I am highly energetic, outgoing and detail-oriented. Handles multiple responsibilities simultaneously while providing exceptional customer service. Personable customer service associate dedicated to providing the highest level of customer service. Efficient with the capacity to multi-task. I also work well alone and a team atmosphere. I have mastered the ability of working under pressure to ensure client satisfaction. Finally, I can tailor fit a situation to maximize profit.

SKILLS

•Accurate money handling

•Inventory management

•Active listening

•Outgoing personality

•Very strong verbal/written communications

•Excellent multi-tasker

•Filing/organization

•Train and manage employees

•Do price audits

•check emails

•Billing/invoices

•Leadership developments

•Receptionist

REFERENCES

*Jazmin Thomas 407-***-**** *Myrna Serrano 407-***-****

EXPERIENCE

Tele Insurance Agent

Orlando, FL

SpectraForce Technology/ Aug 2018 to Now

•Answered calls

•Input data on two different computer screens

•file papers

Server

Kissimmee, FL

Bahamas Breeze/ July 2017 to July 2018

•Adventurist/fun atmosphere

•Creating a Friendly and islandly atmosphere

•Assuring that the guest are greeted at a timely manner

•Making sure I am up selling all the alcohol and the entrees

•Served fresh, hot food with a smile in a timely manner.

Server

Kissimmee, FL

Logan's Roadhouse/ Oct 2012 to July 2017

•Assisting the customers at the door and getting them seated

•Correctly received orders, processed payments and responded appropriately to guest concerns.

•Getting the customers everything they need in a timely fashion

•Cleaning up after every table leaves and keeping the front dining area cleaned.

•Took necessary steps to meet customer needs and effectively resolve food or service issues.

Cashier Sales Associate

Kissimmee, FL

Towne Park, Gaylord Palms Resort/ Jan 2010 to May 2012

•Greet guest as they entered the property.

•Managed multiple lines when the guest would enter or leave.

•Handle/ work with a lot of money.

•Give directions to the guest leaving and entering.

Event Planner/ Event Coordinator

Kissimmee, FL

The Rock Church/ Feb 2004 to July 2018

•Filing papers/ Answering phones Dance choreographer.

•Lighting Tech.

•Promoting and advertising

•Trained

•Organized items in visually appealing manner

Shift manager

Rite Aid/ June 2007 to Dec 2009

Manage employees

Open/ Close Store

Cash handling

price audits

EDUCATION AND TRAINING

Insurance

Aug 2018 to Dec 2018

FMU A.S.: Paralegal

October 2012

Orlando, FL

Medical Billing and Coding

Star technical Institute NJ

April 2009 to Oct 2009

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