Evelyn Peabody

**** * **** ***** *** Tampa, FL **616

813-***-****

Profile

A hardworking employee with excellent communication skills, can multitask efficiently and adjust as per changing environments.

Summary of Qualifications

• Excellent communication skills and work ethic

• Proven record of handling a variety of duties simultaneously

• Able to give accurate, detailed information

• Proficient in computer programs and office equipment

• Organized and diligent with excellent written, oral, and interpersonal communication skills

• Ability to work independently as well as within a team

• Effective management of employee performance including appraisals, support, training and discipline

• Planning and management of resources to consistently meet production, quality and cost goals

• High level of accuracy and attention to detail

Work Experience

Customer Service Staff (1996- Present)

Publix Supermarkets - 3615 W. Gandy Blvd. Tampa FL 33611

• Worked as a team member performing cashier duties and product assistance

• Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges

• Guaranteed positive customer experiences and resolved all customer complaints

• Managed cash stock and inventory balances accurately

• Processed and issued money orders for customers

• Maintained adequate cash supply in cash drawers in multiple checkout stations Branch Service Supervisor (2010-2019)

Synovus Bank – 4003 W Neptune St. Tampa FL 33616

Ensures proper lobby management to maximize customer service and sales opportunities

Coached/Motivated, trained, provided work direction and communicated feedback to branch staff

Supervised to ensure all transactions of cash, check and balancing were processed accurately and efficiently

Provided knowledge of bank lending practices, policies, compliances and underwriting criteria

Maintains daily log of shipments to/from the branches, Prepares monthly currency transactions report

Effectively managed the department functions while meeting and adhering to corporate, legal, and regulatory policies. Implemented guidelines and requirements regarding compliance

Maintained security measures and vault requirements Head Teller/ Money Manager (2003-2006)

Mercantile Bank - 3201 S Macdill Ave Tampa FL 33629

Provides practical application of learned methods and procedures for handling customers

Mentor new tellers on sales techniques regulations and bank procedures

Supervise teller line continuously improve performance and maximize sales opportunities

Schedule tellers for opening and closing branch

Maintaining a satisfactory balancing record

Ensure security measures are followed at all times

Maintained up-to-date knowledge of banking and employement regulations Teller (1996-1998)

Central Bank of Tampa (Became Mercantile Bank) – 3201 S Macdill Ave Tampa FL 33629

Provides account services to customers by receiving deposits and loan payments, cashing checks, issuing savings withdrawals, recording night and mail deposits

Cross – sell bank products and services

Maintaining and balancing cash drawers and reconciling discrepancies

Handling currency, transactions, and confidential information in a responsible manner Education

Highschool:

Judge Juan Luna High Phillipines (1983)

College:

Ramon Magsaysay Technological University – IB

B.S. In Nursing ( 1984-1986)

Real Estate Certificate of Completion (2019)

Volunteer Experience

CCA Florida – Coastal Conservation Association Florida CFC - The Combined Federal Campaign

Awards

Mercantile Bank Award Sales Goal 2004

Synovus Top Teller 2012 Award

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