Makony Kourouma

Student

Skills

Excellent

Store opening and closing

Excellent

Merchandising expertise

Excellent

Point of sale knowledge

Product and service sales

Excellent

Communication skills

Very Good

Stocking and replenishing

Excellent

Payment processing

Excellent

Cash register operation

Very Good

Cash handling

Good

Guest seating arrangements

Good

Test planning

Very Good

News writing

Good

Network administration

Excellent

Complaint resolution

Excellent

Safety and compliance

Pretoria, South Africa

071*******

adh4ci@r.postjobfree.com

connie kourouma

Excellent

Excellent

Restocking

Excellent

Welcoming guests

Excellent

Account payable and receivable

Excellent

Service planning

Excellent

Self-motivated

Excellent

Reporting and documentation

Excellent

POS system operations

Excellent

Recordkeeping and reporting

Excellent

Performance tracking and evaluations

Excellent

Logistics management

Excellent

Production schedule adherence

Excellent

Staff management

Excellent

Troubleshooting

Excellent

Team collaboration

Excellent

Weight management

Very Good

Multidisciplinary team collaboration

Excellent

Credit and collections

Excellent

Communications

Excellent

Event execution

Excellent

Presentations and public speaking

Excellent

Risk management

Excellent

POS systems operations

Excellent

Payroll liabilities

Excellent

Extremely organized

Excellent

Claims review

Excellent

Speechwriting and messaging

Excellent

Sales strategies

Excellent

POS systems

Excellent

Organization and cleaning

Excellent

Pricing tool development

References

Au pair Job ref: Tiisetso Manzini 067*******

Marketing internship: Daouda Kourouma 061*******

Promoter: Idriss Fadika +225********

Radio Host re: Tali Maja 076*******

Sales assistant ref: Natacia Mokoka 012*******

Knowledgeable sales assistant/ marketer fluent in English, French, isiZulu and Sesotho, and skilled at building connections with customers to promote products. Excellent communication skills combined with analytical and attentive nature. Knowledgeable about keeping optimal stock levels and merchandising items to drive sales.

Maintain currency on markets and customer preferences to boost sales. Open and clear communicator skillful in resolving conflicts and completing purchases. Effectively promote products and increase revenue by connecting with customers and recommending target offerings. Organized, adaptable and knowledgeable about preparing displays, merchandising shelves and assisting customers. Drive customer loyalty by providing friendly and skilled support. Work History

2019-02 - Current Sales Assistant

Cotton On, Pretoria, Gauteng

Drove store revenue by offering customers accessories and related purchases to complete selections

Trained new employees on customer service, money handling and organizing strategies

Maintained optimal financial controls by following loss prevention procedures and protecting cash assets

Completed efficient store resets to prepare store for special promotions and seasonal updates

Processed cash, check and credit card payments

Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases

Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions Fielded customer questions to provide information about products, availability and pricing

Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior

Merchandised attractive shelf displays with current offerings to drive store sales

Served customers with knowledgeable, friendly support at every stage of shopping and purchasing

Processed credit and debit card payments to complete purchasing experience

Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction

Provided pricing information to customers regarding specific products Assisted customers with prompt and polite support in-person and via telephone

Used consultative sales approach to understand customer needs and recommend relevant offerings

Maintained records related to sales, returns and inventory availability Delivered high level of assistance by locating products and checking store system for merchandise at other sites

2018-07 - 2018-11 Radio Host

Tshwane Fm, Pretoria, Gauteng

Announced different parts of radio broadcasts including ads, song switches and breaking news segments

Prepared 4 daily stories to discuss during broadcasts Found, researched, fact-checked and wrote scripts for relevant topics in local news

Answered booth call line and took song suggestions or comments from listeners

Provided live coverage of special events

Built broadcast storylines to interest listeners and grow station audience Engaged with audience members through telephone calls and personal commentary on musical selections, political happenings and other items of interest

Produced entertainment and lifestyle news reports, music videos and commercials

2018-04 - 2018-11 Au Pair

Private Family, Pretoria, Gauteng

Applied positive behavior management techniques to enhance social interactions and emotional development

Enforced rules and managed behavior through developmentally appropriate discipline

Met with parents about daily activities, positive developments and issues Managed safety and security of all children under care Instructed children in crafts and other activities to promote gross and fine motor skills, including creating paintings, drawings, paper crafts and decoration

Drove children

2018-02 - 2018-10 Marketing Intern

Kuru Security Services, Pretoria, Gauteng

Stayed updated with latest marketing concepts and techniques Collaborated with team members to help expand marketing channels Designed and presented social media campaign ideas Assisted with capturing and analyzing social media metrics Developed ads targeting specific users for key promotions Performed market analysis and researched latest trends Developed marketing strategies and resolved problems to drive sales 2016-08 - 2017-11 Event Promoter

Yolo Night Club, Abidjan, Ivory Coast

Engaged in professional networking to maintain strong relationships with communications and media professionals to drive partnerships and effective dissemination of mass communications

Oversaw professional social media messaging through content development, follower engagement, social listening, trend analysis and by leveraging competitor research

Created unified messaging of public relations efforts in conjunction with advertising campaigns by working closely with marketing peers Prepared for public relations presentations and plans by gathering information on business objectives, vision, brand strategy, competition and industry trends

2013-06 - 2013-10 Waitress

Ocean basket, Pretoria, Gauteng

Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness

Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest

Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests

Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs Maintained customer satisfaction with timely table check-ins to assess food and beverage needs

Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty

Education

2011-01 - 2015-01 NSC: High School Diploma

The Glen High Scool - Pretoria, Gauteng

2019-01 - Current Diploma : Marketing Management and Research Imm Graduate School - Pretoria, Gauteng

2016-01 - 2017-12 Bachelor of Arts: Political Science and Government International University of Grand Bassam - Grand Bassam, Ivory Coast Languages

English

French

Sesotho

isiZulu

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