Terry Robles **** Iron Horse Villas Pt. Colorado Springs, Colorado 719-***-**** adh3wq@r.postjobfree.com Professional Skills

• Providing superior Customer Service

• Operating efficiently in a fast-paced environment while delegating tasks to team members

• Staffing and Hiring, Training Entry Level Employees and Managers

• Operate ADP & Paylocity

• Confident in POS/PDQ and troubleshooting procedures

• Ability to track inventory and ensure all product is processed into profitable stock

• Process and track invoices, order product and services efficiently while creating positive vendor relationships Employment History

Lowe’s Home Improvement

Customer Service Associate

August 2020-Present

● Providing customer service while on the sales floor

● Downstocking and maintaining assigned department/aisle 5.11 Tactical Highlands Ranch, Colorado

Assistant Manager

August 2019- July 2020

● Opening and Closing store/shifts

Setting up the store for a day of business

Balancing drawers and safe, processing deposits and recording in BOH

Operating POS (Lightspeed)

● Tracking and recording daily sales and labor targets, tasks, and recording them in Excel

● Tracking Sales, UPT, ADS, Hot Items

● Merchandising Product

● Special ordering product via “B2B’

● Training/Coaching of new hires

● Checking in Purchase Orders & Special Orders

● Populating and shipping returns

Shift Supervisor

August 2019- Present

● Opening and Closing of store

● Leading the team in Customer Service

● Maintaining sales floor and BoH to company standards.

● Upholding company ETHOS

The Blank Canvas Cafe at Dream Catchers, General Manager, Colorado Springs, Colorado February 2018-September 2018

● Maintain, organize, schedule and reinforce a curriculum for a vocational school for Developmentally Disabled Adults

● Stage, Price, and Curate locally sourced art.

● Managing a full service kitchen including staff and equipment.

● Set up a back office application and POS system to modernize the business

● Seek out entrepreneurial ventures to increase revenue for the business

● Market through Guerrilla Canvassing, Social Media advertising, and creating business relationships with other businesses in the surrounding area.

● Order and Process inventory

● Responsible for payroll input for a staff with multiple levels of funding

● Menu setup and staging

● Setup and organize events for the venue

Jimmy John's General Manager Colorado Springs, Colorado August 2013 – September 2017

• Opening the store and preparing it for a day of business

• Ordering and processing inventory from multiple vendors

• Promoting a safe and friendly work environment

• Training of new staff

• Processing of invoices

• Keeping Cost of Goods Over Sales under 25% consistently throughout the year

• Comparatively beating Sales of previous year

• Hiring and Promoting of staff to meet the needs of individual store and franchise

• Maintaining highest standard of Hospital Cleanliness Assistant Manager September 2017- February 2018 In September, I resigned from the General Manager position to pursue a new opportunity.

• Providing the best and fastest Customer Service

• Baking and Prepping of French and Wheat Bread.

• Slicing Meats and Cheese

• Leading staff through Lunch/Dinner Rushes

• Leading and training staff in after rush cleanup

• Cash In/Cash Out Delivery Drivers

• Take and Pursue Catering Orders

• Balance Registers

• Set and Maintain Labor Goals

Safeway Meat Wrapper/ Meat & Seafood Clerk Colorado Springs, Colorado August 2008 – June 2009

• Assisted in processing product

• Stocking of the cold case

• Maintaining the department’s entire stock, inventory, and rotation as per Colorado Food and Safety regulations. Education

General William Mitchell High School High School Diploma Graduated Class of 2008 Summary

To excel in a positive work environment where I can use my professional skills to become an asset to the company and to my community. I am a driven team player who doesn't back down from challenges and can lead with profitable results. Through my years of retail, fast food, and management, I have learned to be coachable and to rely on critical thinking to solve problems while executing tasks with integrity.

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