Human Resource Management/Intern

ADESEWA TOLULOPE

AKINDURO

Tel: +234**********, +234**********

Email: adh3q7@r.postjobfree.com

Address: **, ***** ****** ******, ********, Surulere, Lagos State

PR OFILE

Enthusiastic Human Resources personnel eager to contribute to team success through

hard work, attention to detail and excellent organizational skills. Having clear

understanding of administrative procedures, ability to multitask and carry out trainings

required by employees. Motivated to learn, grow and excel in work environment.

Using my experience in policy development and staff management procedures to

positively impact overall morale and productivity.

EDUCATION & QUALIFICATIONS

SSCE ODOFA PRIVATE SCHOOL, ODOFA, BADAGRY 2001-2007

B.S.C (BUSINESS ADMINISTRATION) 2007-2011

UNIVERSITY OF LAGOS, AKOKA, LAGOS

CIPM CHARTERED INSTITUTE OF PERSONNEL 2015

MANAGEMENT.

DIPLOMA (HR) ONLINE MANAGEMENT TRAINING 2015

CTP CUSTOMER CALL CENTER SERVICES 2013

WORK EXPERIENCE

COOL BUCKS ADMINISTRATIVE/ HUMAN RESOURCE EXECUTIVE

2018-Present

Maintained optimal staffing levels by tracking vacancies and initiating recruitment and

interview processes to identify qualified candidates.

Coordinated work activities for HR managers, specialists and recruiting agents.

Maintained company compliance with all local, state and federal laws, in addition to

establishing organizational standards.

Updated training processes by reviewing existing documentation, leveraging feedback

from associates, and working with legal and compliance teams.

Monitored social media and online sources for industry trends.

Increased customer satisfaction by resolving issues.

Trained new staff on correct procedures, compliance requirements and performance

strategies.

Resolved conflicts and negotiated mutually beneficial agreements between parties.

Maintained excellent attendance record, consistently arriving to work on time.

Developed team communications and information for meetings.

Followed programs closely to assess effectiveness and make proactive changes to meet

changing demands.

Fostered cross-functional relationships to connect managers and employees and

improve overall efficiency.

ACCESS BANK CONTACT CENTER REPRESENTATIVE 2014-2018

Improved sales abilities and product knowledge on continuous basis to provide optimal

service and achieve quotas.

Maintained accurate customer account data with digital information updates.

Achieved and consistently exceeded revenue quota through product and service

promotion during routine calls.

Created databases and spreadsheets to improve inventory management accuracy.

Responded to customer requests for products, services and company information.

Maintained and encouraged customer loyalty through courteous and efficient

resolution of disputes, complaints and discrepancies.

Enhanced productivity by staying on top of call scripts and maintaining control over

direction of conversations.

Contributed to company achieving and holding industry-leading customer service

ratings.

Delivered exceptional customer service to every customer by leveraging extensive

knowledge of products and services and creating welcoming, positive experiences.

Conferred with customers about concerns with products or services to resolve

problems and drive sales.

Promoted available products and services to customers during service, account

management and order calls.

T4 CAFÉ FRONT DESK AND OFFICE SECRETARY 2013-2014

Controlled cash and credit card payment transactions at front desk.

Ran reports detailing daily actions, including guest numbers, accounting expenses and

income and room service usage.

Held quarterly office meetings with staff to answer questions, resolve issues and keep

employees informed of changes.

Maintained transaction security by verifying payment cards against identification.

Planned coverage needs and organized services to support incoming special events.

Oversaw all front desk operations with eye for hotel reputation, staff productivity and

operational efficiency.

Handled tasks and responsibilities for front office employees during periods of

understaffing.

Resolved guest issues with rooms or reservations with knowledgeable and friendly

service.

Answered multi-line phone system, responded to inquiries and transferred calls to

correct departments and personnel.

Updated customer accounts with add-on room charges, including minibar use and

room service bills.

Reported facility and room maintenance problems to appropriate personnel for

immediate remediation.

BADAGRY LOCAL GOVT (NYSC) ADMIN OFFICER 2012-2013

Managed quality assurance program, including on-site evaluations, internal audits and

customer surveys.

Maintained excellent attendance record, consistently arriving to work on time.

Monitored social media and online sources for industry trends.

Resolved conflicts and negotiated mutually beneficial agreements between parties.

Devoted special emphasis to punctuality and worked to maintain outstanding

attendance record, consistently arriving to work ready to start immediately.

Drove operational improvements which resulted in savings and improved profit

margins.

KEY I.T SKILLS

- MICROSOFT WORD - MICROSOFT EXCEL - POWERPOINT

- GOOGLE FORMS -GOOGLE DOCS

KEY SOFT SKILLS

- COMMUNICATION -INTERPERSONAL

- NEGOTIATION - CUSTOMER SERVICE

- CONFLICT MANAGEMENT -CRITICAL LISTENING

- LEADERSHIP -DECISION MAKING

OTHER/PERSONAL DETAILS

Date of Birth: May 17, 1991

Sex: Female

Marital Status: Married

State of Origin: Ondo State

LG: Okitipupa LG

Hobbies: Reading.

REFERENCES ARE AVAILABLE ON REQUEST.

Contact this candidate