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Customer Care Assistant

Riyadh, Saudi Arabia
November 24, 2020

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Curriculum Vitae

SHAHZAD RASHEED S/o Abdul Rasheed Iqama #: 227-***-****

Al-Malz, Al-Riyadh Iqama Status: Transferable

Kingdom of Saudi Arabia Nationality: Pakistani

Cell (1): +966-**-***-**** D.o.B: 04-11-1974

Cell (2): +966-**-***-**** Iqama Profession: Marketing Specialist

Career Objectives:

“To pursue a career in an organization of repute, having potential for creativity and innovation, where merit is the base, a position where I face a challenging working environment to bring out the best of my-self and of those I work with”.

Work Exposure:

1. Project Executive & Inventory Controller.

El-Ajou Group Trading Company, Riyadh, K.S.A from 01.11.18 to till date.

Duties and Responsibilities:

Working as Reception Executive for Reprographics Centre and Inventory Controller for Islamic Military Counter Terrorism Coalition (IMCTC).

Facilitating IMCTC in high quality printing & support services.

First point of contact between El-Ajou & IMCTC regarding maintenance complaints for all Ricoh printers & machines installed in IMCTC.

Working as Inventory Controller for all consumables and fast moving spare parts.

Maintaining computerized record of inventory items and spare parts properly.

First point of contact between El-Ajou & IMCTC regarding maintenance complaints for all Ricoh/Canon printers & machines installed in IMCTC.

Responsible for periodic checking of inventory items as well as maintenance of machines.

2. Reception Executive & Inventory Controller.

EL-Ajou Group Trading Company, Riyadh, K.S.A from 25.02.2014 to 30.10.2018.

Duties and Responsibilities:

Working as Reception Executive for British Aeronautical Education Systems (B.A.E.S) at Riyadh Air Base (R.A.B).

Facilitating B.A.E.S in high quality printing & support services.

Maintaining inventory for all consumables and fast moving spare parts properly.

Acting as coordinator between El-Ajou & R.A.B for the approved & agreed contract.

First point of contact between El-Ajou & R.A.B regarding maintenance complaints for all Canon printers & machines installed in R.A.B.

Responsible for periodic maintenance/service and keeping proper record for all Canon machines.

3. Assistant Workshop Manager.

Al-Futtaim Group Company, Distributors of Volvo vehicles, Riyadh, K.S.A from 03.04.2013 to 31.01 2014.

Duties and Responsibilities:

Receiving job cards from Service Advisors/Reception for maintenance.

Proper division of job cards among technicians & follow ups.

Investigate further problems & convey to Service Advisors/Reception.

Take approvals for the required job(s), counter check of approvals by customers.

Coordination and approvals for Warranty jobs with Warranty Dept.

Re-collection of finished job cards and record FLAT times given by company.

Closing of job cards, deliver the vehicles back to Service Advisors/Reception in promised time.

4. Assistant Service Director & Accountant.

Wallan Trading Company, Distributors of Hyundai vehicles in Riyadh, K.S.A since 12.11.2009 to 31.03.2013.

Duties and Responsibilities:

Worked as an Assistant to Service Director & Administrator Accountant of Service Department.

Assisting Service Director in preparation of different Reports extracted from Kerridge, Budgets & Targets Planning and Implementation.

Warranty and insurance claims & approvals, Customer Care.

Directly submitting surveys to Hyundai Motor Company for Customer Satisfaction Index (CSI) and Service Satisfaction Index (SSI).

Preparation of incentives, overtimes, bonuses for whole department.

Responsible for performance evaluations, appraisals, promotions, transfers etc.

Administrative support to all other departments from Service Department side i-e HR, Accounts, Reception, Sales, etc.

Managing petty cash, purchases, repairs and maintenance for workshops/department.

Responsible for daily correspondence inward/outward, upward/downward.

Managing employees’ Iqama renewals, vacations, exit-re-entries etc.

5. Business Development Officer.

Meezan Bank Limited, Islamabad, Pakistan from Dec 12.12.2007 to 01.09.2009.

Duties and Responsibilities:

Marketing and introducing “Interest (Riba) Free” Islamic Banking to general public and prospect clients.

Introducing new clients (individuals/corporate) to bank.

Deposit generation and mobilization/funds management.

Maintain quality services to clients.

6. Real Estate Consultant, Sector F10, Islamabad, Pakistan.

Started business as a “Real Estate consultant” from April 21.04.2003 to Dec 01.12.2007.

Worked as M.D having 12 regular employees and many others as temporary ones.

Involved in construction of commercial plazas, residential houses etc.

Managed all types of maintenances & renewals for old houses, plazas etc.

7. Marketing Executive and Trader.

Aglom Global Links (Pvt) Ltd. Rawalpindi, Pakistan from 01.02.2001 to 03.03.2003.

Duties and Responsibilities:

Worked as Trader of spot and FOREX markets.

Manage financial/brokerage services to clients.

Delivering financial information and introducing brokers to LFG, LLC (USA).

Trade in future and spot financial markets.

8. Accountant and Inventory Controller.

Digit Ware Systems, Sector F6/1, Islamabad, Pakistan since Nov 12.11.1999 to 30.01.2001.

Duties and Responsibilities:

Managed timely delivery of products in all the branch offices and in charge for maintaining inventories for all branches.

Worked as an accountant; computerized as well as books/ledgers manually. o

Co-ordination of MIS functions in the organization.

Managed the sales team of all branches.

Educational Qualifications:

MBA (MIS) 2005, Allama Iqbal University, Islamabad, Pakistan.

MBA (Finance) 2001, Trinity College University Dover, Delaware (on line).

B.Com, 1998, Peshawar University, Pakistan.

D.Com, 1994, B.T.E, Peshawar.

SSC, 1992, B.I.S.E, Rawalpindi.

Computer Skills:

Diploma in Computer Science in 1999, Petroman Computer Training Institute Rawalpindi, Pakistan.

Professional Skills:

Quick learner who adapts the tools available to successfully accomplish the task in time.

Excellent interpersonal communication skills and superior presentation abilities.

Ability to gather, organize, interpret and use information.

Experience in personal computer data management specially Ms-office.

Ability to use all sort of computer soft-wares to accomplish the job efficiently and effectively.

Language Skills:





















References may be produced on demand.

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