Customer Care Service
Resume:
PUMZA YENGENI
PROFILE
Currently a Customer Admin Agent with 5 years of experience in Customer Service and Customer Care, dealing with general customer queries in a manner that limits reputational damage, meets the needs of the customer and is in line with the company’s strategic direction, operational policies and regulatory requirements. Log all customer interactions on relevant internal system to assist effective case resolutions and to meet compliance and legal requirements. Escalate administration requests, complaints, issues and problems to Team Managers for further resolution where necessary.
CONTACT
PHONE:
ADDRESS
219 Church Street
Kings Crossing
Halfway House Midrand
1864
EMAIL:
adh3j7@r.postjobfree.com
REFRENCES
Mr. Dmitrio Marais
Wonga.com Senior Customer Service Advisor
Mr Faik
Capfin Manager
EDUCATION
Lungisa High School
Grade 12 - 2006
English
Xhosa
Biology
Economics
Geography
Business Economics
Healthcon Western Cape College
2009
Course: Nursing
WORK EXPERIENCE
Wonga.com
Customer Service
10/11/2014–01-06-2019
Key Responsibilities: Taking customer queries and processing online applications online. Escalating customer online fraud queries and processing complaints calls.
Capfin
New Busines Agent
23/04/2011–24/08/2014
Key Responsibilities: Taking the customers calls and processing loan claims online with customer.
Fusion
Customer Service
01/11/2010–01/02/2011
Key Responsibilities: Taking customer queries and processing online mobile network assistance.
3I Solutions
Customer Care
8/02/2009–30/04/2009
Key Responsibilities: Processing online claim assistance for customer processing insurance claims
Stream Global Services
Customer Service
24/10/2009–4/09/2010
Key Responsibilities: taking calls and Assisting customers with online assistance with their accounts.
SKILLS
Process Data Subject Access (DSAR)
Customer Service Excellence
Employer Branding
Treating customers fairly
Insolvency Management
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