ABOUT ME

*as a cashier in a *-star hotel with

almost 5 years of service. Proven

abili es in account management

and conflict resolu on. Excellent

communica on skills. Seeking a

challenging posi on in a company

with opportunity for advancement.

Strongly focused, with the ability

to complete tasks accurately in a

fast-paced environment with

conflic ng deadlines.

Dedicated and customer-focused

Guest Rela on Officer with a

successful background in leading

high performing teams to meet or

exceed objec ves. A tac cal and

inspiring team builder, with

experience in training, team

development, and delivering

excellence.

LANGUAGES

ENGLISH

SINHALA

HINDI

ARABIC

WORK EXPERIENCE

Dubai

Mar 2019 - Jun 2020

• Greeted and welcomed all hotel guests with a smile.

• Improved customer service ra ngs through.

• Promoted the hotel brand's loyalty scheme through.

• Resolved service-related problems in a mely manner.

• Updated team members about changes in hotel products, services, pricing, and policies.

• Reviewed account informa on and charges with guests during check-out.

• Verified that personal and payment informa on on guest accounts was accurate and complete.

• Reconstructed accoun ng records from clients' checks and cash receipts.

• Discovered major instances of fraud, embezzlement and large balances

Dubai

Oct 2017 - Mar 2019

* Greet all guests as they approach the a rac on with a friendly smile and fun acknowledgment.

* Assist guest awareness or ques ons on how to use a rac on or gam, clarify and enforce all a rac on safety rules.

* Explain the a rac on and rules in a fun, safe encouraging way.

* Execute your role's guest service performance standards on a daily basis and ensure they are never compromised.

* No ce opportuni es and take ac on to facilitate social interac ons with families.

* Look for moments to surprise, engage guests with enthusiasm, and go above and beyond using your own authen c personality.

* Create and perform your own "signature move" and interact with guests on an ongoing basis.

* Responsible for general cleanliness of a rac on and surroundings.

* Operate and monitor a rac on maintaining safety and cleanliness at all mes.

* Assist guests with any special requests or special needs. Safety First.

* When safety is in doubt, refrain from allowing more guests in/on a rac on and locate a manager.

* Communicate with managers/owners any necessary

maintenance or repair issues.

* Follow all procedures regarding safety, injury, emergency situa ons that may occur while working your posi on.

* Be knowledgeable about all other a rac ons and facili es to respond with accuracy to all guest requests.

* Report any misconduct of guests and/or employees to management immediately. This includes stealing, damage of equipment/property, drug/alcohol use, etc.

RIXOS THE PALM

HOTEL & SUITE

Cashier

DUBAI PARKS &

RESORT

A rac ons A endant

NILANTHI

DAMPALLA

FINANCE CASHIER

Dubai - Sharjah Road, Dubai, 00000,

United Arab Emirates

009***********

adh3hp@r.postjobfree.com

PERSONAL DETAILS

Date of birth

07.09.1982

Na onality

Srilankan

Visa status

Resident

Marital status

single

REFERENCE

PRAVEEN ARANHA

Atlan s The Palm Jumeirah

T: 050*******

E:

praveenaranha@atlan sthepalm.c

om

* Perform other du es assigned

Mount Lavinia

Dec 2015 - Oct 2017

• Provided ongoing guest service, including giving fashion advice.

• Created and maintained an organized database to develop promo onal sales.

• Maintained cleanliness and presenta on of the stock room and produc on floor.

• Created and maintained an organized database to develop promo onal sales.

• Recommended selected and helped locate and obtain out- of-stock products based on customer requests.

• Managed a wide variety of customer service and

administra ve tasks to resolve customer issues quickly and efficiently.

• Scored in the top 10% of employees in the successful resolu on of issues

• Inves gated and resolved customer inquiries and

complaints in a mely and empathe c manner.

• Learned, referenced, and applied product knowledge informa on.

• Set up and explained new membership contracts.

• Provided an elevated customer experience to generate a loyal clientele.

• Helped drive sales goals and achieve monthly quotas.

• Recipient of mul ple posi ve reviews acknowledging dedica on to excellent customer service.

Dubai

Jun 2011 - Jun 2014

• Greeted and welcomed all hotel guests with a smile.

• Improved customer service ra ngs through.

• Promoted the hotel brand's loyalty scheme through.

• Resolved service-related problems in a mely manner.

• Updated team members about changes in hotel products, services, pricing, and policies.

• Reviewed account informa on and charges with guests during check-out.

• Verified that personal and payment informa on on guest accounts was accurate and complete.

• Reconstructed accoun ng records from clients' checks and cash receipts.

• Discovered major instances of fraud, embezzlement and large balances

EDUCATION

Colombo

1998

• Award Name Recipient

• Ranked in Top Number% of the class

GAMMA PIZZA CRAFT

SRILANKA

Guest Rela on Officer

ATLANTIS THE PALM

DUBAI

Cashier

SUNETHRADEVI GIRL

SCHOOL

High school diploma

SKILLS

CUSTOMER ASSISTANCE CASH REGISTER OPERATION

CREDIT AND CASH TRANSACTIONS CUSTOMER GREETING

POS SYSTEMS INTERNAL AUDITING

CUSTOMER NEEDS ASSESSMENT MULTI-TASK MANAGEMENT

ACCOUNT MANAGEMENT

HOBBIES

PHOTOGRAPHY, WRITING STORIES, PLAYING BADMINTON

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