Eric C. Wright

*** **** ***** ******, ***.*B

New York, NY 10030

917-***-****

adh3cr@r.postjobfree.com

linkedin.com/in/ericwright68

To obtain a position that will enable me to utilize my extensive security and customer service experience to lend to an establishment’s productivity, safety and profitability.

SUMMARY OF QUALIFICATIONS

Customer Service Representative with 25+ years’ experience

Administrative support

Strong interpersonal skills

Maintained 99% positive customer survey rank at Fernwood Resorts

Detail-oriented

Microsoft Office Suite

Security processes

Experience

5/2019-Present

Field Supervisor/Harvard Protection Services, New York, NY

Successfully manage a security staff of 84 security guards and Fire Life Safety Directors in 11 buildings spread throughout lower Manhattan

Train staff in proper security measures such as performing site and equipment inspections to ensure the safety of people on site and protect against theft and vandalism

Responsible for scheduling security guard shifts and providing coverage for call outs

Responsible for all daily security operations, and provide assistance to the Security Manager

4/17 – 5/2019

Shift Supervisor / Quality Protection Services, New York, NY

Managed staff schedules for 4 officers for all shifts and events to minimize overtime costs

Trained all personnel on security measures, policies, guidelines and new developments

Ensured that all orders and instructions were followed and scheduled rounds were completed with fully detailed reports

2/2016-10/2016

Security Officer/Mulligan Security, New York, NY

Patrolled commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates

Wrote reports of daily activities and irregularities, such as equipment and property damage, theft, presence of unauthorized persons, and unusual occurrences

Warned persons for rule infractions and violations

Circulated among visitors, patrons, and employees to preserve order and protect

12/2014 – 2/2016

Receptionist / JASA, New York, NY

Managed receptionist area, greeted visitors and responded to telephone and in-person requests for apartment rental information

Handled all media and public relations inquiries in order to protect the privacy of high-profile tenants.

Served as central point of contact for all outside vendors needing to gain access to the building

10/2013-12/2014

Customer Service Team Leader/Target Department Stores, Brooklyn NY

Supervised a crew of 7 team members and provided training on customer exchanges and returns

Expediently and efficiently balanced 8 cash registers at end of shift for entire department

Developed digital photographs for customers using Target EZ Print System

6/2010-11/2012

Assistant Office Manager/Fernwood Resorts, Bushkill Falls, PA

Responsible for greeting and handling all inquiries for clients/guests to ensure that they had a pleasant stay at our resorts

Assisted in cultivating new business through upselling and retaining existing clients while maintaining budget and increasing revenue

Contributed towards team accomplishments by motivating personnel and developing solid organizational structure within the company

Education

May, 2012

Associate Degree in English / Ashford University, San Diego, CA

Certifications

New York State Security Guard License Expires July 16, 2021

S60 Watch Person License Expires August 3, 2021

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