Steven Bitter

*** ****** *******. ******. ******. Ottawa. Ontario

E-mail: adh34h@r.postjobfree.com 613-***-****

Skills

● 20 years’ experience working in a high-volume fine dining restaurant.

● Successfully completed the Smart Serve Training Program.

● Excellent communication skills- able to explain information and ideas using diplomacy and tact.

● Demonstrated ability to coach and develop a team.

● Able to inspire and deliver exceptional service.

● Ability to manage a fast-paced environment.

● Able to work well under pressure and to adapt to changing priorities.

● Can work independently but, at the same time, a good team player.

● Good eye for detail.

● Good interpersonal and organizational skills.

● Dynamic and with a solid sense of responsibility.

● A passion to learn and increase skills.

● Fluent in English and Dutch.

Experience

General Manager

Milestones Grill + Bar (2019 – 2020)

Ottawa, Ontario

● Responsible for the day-to-day operations by scheduling, ordering, and developing the restaurant team members.

● Controlled profit & loss, by following cash control / security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions

● Ensured that the Occupational Safety and Health Act, local health and safety codes, as well as the company safety and security policies were being adhered to.

● Ensured that the restaurant is in compliance with the preventative maintenance program with regards to facility, equipment, and grounds maintenance.

● Responsible for the completion and timely execution of corporate & local marketing programs.

● Ensured a safe working and customer experience environment by facilitating safe work behaviors of the team.

● Maintained fast, accurate service, positive guest relations, and ensured products are consistent with company quality standards

● Recruit, interviewed and hired team members, conducted performance appraisals,disciplinary action.

● Promoted programs to increase sales through employee incentive plans and programs to increase customer satisfaction.

● Conducted regular food and beverage meetings, providing objective and constructive feedback for the employees. Took time to listen to employee concerns and deal with any challenges in a timely manner.Effectively held training classes for all food and beverage employees to effectively train on brand standards, safety, proper procedures and service guidelines. Food & Beverage Manager

Occo Kitchen & Bar (2018 – 2019)

Ottawa, Ontario

● Responsible for menu design & contracting vendors.

● Responsible for organizing job fairs and hiring / training all front and back of the house associates.

● Responsible for creating and executing daily operating systems to start up a new build restaurant.

● Scheduled employees under direct supervision at proper staffing levels; watched labour cost daily to ensure efficiency in scheduling.

● Maximized our guests’ satisfaction and exceeding their expectations by endorsing exceptionally high standards of quality and service.

● Maintained standards of food and beverage quality and guest services; resolved guest complaints.

● Assisted in employee discipline, recognition and performance evaluations.

● Monitored performance of the restaurant, IRD & Events through analysis of guest feedback, guest service scores and financial reports; initiated corrective action.

● Promoted programs to increase sales through employee incentive plans and programs to increase customer satisfaction.

● Conducted regular food and beverage meetings, providing objective and constructive feedback for the employees. Took time to listen to employee concerns and deal with any challenges in a timely manner.Effectively held training classes for all food and beverage employees to effectively train on brand standards, safety, proper procedures and service guidelines. Food & Beverage Manager

Graffiti’s Italian Restaurant Holiday Inn & Suites (2014 – 2018) Ottawa, Ontario

● Scheduled employees under direct supervision at proper staffing levels; watched labour cost daily to ensure efficiency in scheduling.

● Ensured restaurant, IRD and Events adhered to all standards as outlined by brand or hotel franchise.

● Maximized our guests’ satisfaction and exceeding their expectations by endorsing exceptionally high standards of quality and service.

● Maintained standards of food and beverage quality and guest services; resolved guest complaints.

● Assisted in employee discipline, recognition and performance evaluations.

● Monitored performance of the restaurant, IRD & Events through analysis of guest feedback, guest service scores and financial reports; initiated corrective action.

● Promoted programs to increase sales through employee incentive plans and programs to increase customer satisfaction.

● Conducted regular food and beverage meetings, providing objective and constructive feedback for the employees. Took time to listen to employee concerns and deal with any challenges in a timely manner.Effectively held training classes for all food and beverage employees to effectively train on brand standards, safety, proper procedures and service guidelines. Food & Beverage Manager

Robbie’s Italian Restaurant (2012 – 2014)

Ottawa, Ontario

Sales Representative

Prairie Laser Inc (2011 – 2012)

Saskatoon, SK

Operations Manager

2nd Ave Grill Restaurant & BarkingFish Tapas Lounge, The Granary Restaurant (2007 – 2011) Saskatoon, SK

Food & Beverage Manager

The Radisson Hotel (2007)

Saskatoon, SK

General Manager

The Granary Restaurant (2001 – 2007)

Saskatoon, SK

Education

Introduction in Business Administration

( 2002-2003 )

University of Saskatoon, Saskatoon, SK

Business Administration

( 1993-1994 )

Amsterdam, The Netherlands

Restaurant / Hospitality School “De Koche”

( 1992-1993)

Amsterdam, The Netherlands

References available upon request

Contact this candidate