Manager Sales

KEITH BURTRAM

**** ********* ****** ***** • Portland, Oregon, 97202

503-***-**** • adh330@r.postjobfree.com

MANAGER / ANALYST: Supply Chain • Operations

Efficiency-oriented Supply Chain professional with more than 20 years of experience driving significant cost savings, revenue growth and process improvements. Shrewd negotiator adept at securing favorable contract terms. Technically savvy, with experience in ERP implementation, website design and Internet operations. Motivational leader and trainer able to foster exceptional workforce production. Hold an MBA in Operations and Technology Management. Areas of expertise:

Supply Chain Management • Inventory Management • Distribution Management • Purchasing

Warehouse Logistics • Forecasting • Demand Planning • Vendor Management

Project Management • Process Improvement • Cost Savings • Strategic Planning

Contract Negotiations • Customer Service • New Business Development • Revenue Growth

Team Building / Leadership • Training / Mentoring • ERP Management • Reporting

PROFESSIONAL EXPERIENCE

RON TONKIN DEALERSHIPS, Portland, Oregon • 1996-Present

Owner of multiple automobile dealership franchises selling both domestic vehicles and luxury imports. Divisions include retail stores and a parts warehouse and distribution center selling parts to body shops across the Northwest as well as supplying parts to retail locations.

Senior Manager, Tonkin Parts Center (2001-Present)

Manage an $14+ million parts inventory and supply chain activities from receipt through sale and payment. Supervise, mentor and train a staff of 4 handling day-to-day supply chain functions. Select vendors for large purchases and special buys, personally evaluating their performance and negotiating favorable pricing. Forecast inventory needs and monitor conditions that could necessitate adjustments. Update pricing for 120,000 SKUs stocked in the warehouse and scrutinize inventory for obsolete items. Formulate status reports ranging from inventory audits to profit-and-loss reports. Run IT maintenance routines on the ERP system daily to ensure accuracy of database, and write programs to transfer data to manufacturers and vendors. Maintain a virtual private network (VPN) connection providing employees round-the-clock access to technical assistance. Direct the company’s new Internet Department.

Major Contributions:

Led implementation of a new $1 million ERP system that streamlined all aspects of the business and led to record sales volume and reduced labor expenses.

Generated $1 million in inventory purchasing savings.

Slashed returns attributed to picking or delivery errors from 10% to 2%.

Created an advanced order notification system that helped increase sales.

Saved time and money and improved operational efficiency by implementing enhancements including a new barcode system, a new dispatching system that improves delivery accuracy when drivers have full manifests, and a system that processes large orders without requiring key punching.

Motivated and rewarded employees who couldn’t get pay raises by offering transfers to other sections of the operation, flexible schedules and gift card rewards.

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KEITH BURTRAM • Page 2 • adh330@r.postjobfree.com

RON TONKIN DEALERSHIPS Continued

Parts Manager, Ron Tonkin Lincoln-Mercury (1999-2001)

Managed a $300,000 parts inventory, including purchasing, for a single dealership. Supervised a team of 9 in the Parts Department, including providing technical training. Instituted cost controls for expenses including hourly wages, equipment purchases and delivery truck fuel and maintenance.

Major Contributions:

Developed new business, tripling sales revenue from $100,000 per month to $300,000.

Slashed part obsolescence rate from 25% to 10%.

Improved profitability by negotiating bulk purchases.

Increased customer retention and satisfaction rates by going the extra mile, including personally delivering parts.

Received several departmental purchasing and sales awards from Ford Motor Company.

Chosen from among 21 managers for promotion to Inventory Manager.

GUSE’S GOURMET COFFEE ROASTERS, Longview, Washington • 2006-2007

Small coffee shop and roaster selling organic coffee. Two owners and 1 full-time employee.

Owner

Collaborated with co-owner to secure financing and launch the company. Designed the company website and updated the business computer software and network. Assisted in managing the business remotely until selling ownership share to another investor.

Major Contributions:

Created a product pricing system aligned with costs associated with roasting green beans.

Reduced the amount of waste during the roasting process.

Career Note: Additional roles include Parts Counterman at Ron Tonkin Chevrolet and Herzog-Meier and Marketing and Research Intern at Smith Barney.

EDUCATION

Master of Business Administration in Supply Chain, Operations and Technology Management

University of Portland, Portland, Oregon

Bachelor of Science in Business Administration

University of Phoenix, Tigard, Oregon

PROFESSIONAL DEVELOPMENT

IBM iSeries Systems Management

IBM iSeries Database Query Management

IBS ASW Systems Configuration and Management

Studies in Lean Principles and Methodologies

COMPUTER / TECHNICAL SKILLS

IBS / ASW Enterprise Resource Planning Software • IBS Integrator

Crystal Ball • ADP Enterprise • MS Office • Symbol Barcode Scanners / Networking Equipment

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