Delia E. Dominguez

Summary

●Over ** years’ experience in the banking industry and 1 year in Bankruptcy Operations, 6 months as investments clerk, human resources and customer service specialist.

●Proven problem solving proficiency and leadership personality.

●Demonstrate organizational and interpersonal skills.

●Understanding Accounting principles.

●Ability to accurately create documents using Microsoft products such as Word and Excel.

●Knowledge of products, services and processes in the home equity loan field.

●Researched, analyzed and verified loan documentation to assess members' needs.

●Solid foundation of document administrative work.

●Knowledgeable in Foreclosure/Bankruptcy practices and procedures.

●Experience in compliance with policies, state rules (FNMA)and regulations regarding equity loans.

●Extensive experience in Word, Excel, PowerPoint, ALS, Portal, Credit Revue, Citrix, Oracle, Workday and other banking/lending systems.

●Consistent history of exemplary performance reviews and recognition related to production, accuracy, workflows and processes in the home equity mortgage loan department.

●Strong analytical, research, knowledge and understanding of regulatory compliance necessary to successfully perform job responsibilities.

●Bilingual. Fluent in Spanish.

Skills

●MS Office

●Excel, Power Point

●ALS, Portal, Citrix, Workday, and other banking/lending systems.

●Bilingual English/Spanish

Education

●Business Administration

●University of the Incarnate Word, San Antonio, TX 2006-2008

●Computer programming from San Antonio College, San Antonio, TX 1983 to 1986

●Art education from University of New Mexico, Albuquerque, NM 1976 to 1978

Professional Experience

Oklahoma Employment Security Commission

Indotronix International

April 2020 to September 2020

● Customer service representative II, focusing on assisting calls from unemployed individuals to understand, apply and keep track of the process to obtain unemployment benefits.

● Helping with troubleshooting issues that can be solved over the phone by doing research and providing necessary information to file a claim. Assisting people with website issues like resetting passwords and establishing a new online account.

●Helping to address issues with claims that need to be updated.

●Making outbound calls to claimants who have problems with their claim and working together with the unemployed individual to address all possible issues and concerns he/she may have concerning their claim and helping to achieve their ultimate goal of obtaining unemployment benefits.

Becton Dickinson

SpectraForce Staffing Agency

Sept 2019 to March 2020

●Proficient in working as a CSR in the customer Support Unit call center to assist with high volume of calls and email orders to maintain acceptable service levels for the department and assisting other departments with their call volumes.

●I interact with BD medical and V. Muller medical instruments' customers by phone and email. Placing orders for medical parts.

●My responsibility is to attend the phone and email queues and complete orders being requested by our clients in a swift manner.

●Analytically research order information to provide to customers who call for certain specific made to order medical instruments.

●I interact with team members to keep informed on processes and updates.

Financial Processing Clerk

Randstad/Capital Group

Jan 2019 to June 2019

●Processing on-line account transactions such as investments being routed into different types of investment funds

●Maintenance of accounts

●Process financial requests (checks) with a great attention to detail and analyze information

●Process financial contribution requests from clients with a high degree of accuracy

Customer Service Representative

Alorica, San Antonio, TX

Sept 2018 to Dec 2018

●Working as a Bilingual Customer Service Representative in a call center environment.

●Answering Bank of America client’s calls regarding mortgage lending issues, questions, and concerns to include inquiries about new and how to refinance mortgages.

●Diligently listen to the customers’ needs and focus on guiding and transferring the customer to the appropriate department successfully and without delay.

Human Resources Specialist

Accenture/BCForward, San Antonio, TX

May 2015 to Nov 2015

●Easily developed rapport with clients over the phone through personalized inquiries and active listening.

●Efficiently processed transactions

●Proficiently assessed customer needs and inquiries and created appropriate solutions.

●Actively engaged with customers in Spanish when necessary.

●Consumer Banking Specialist

J P Morgan Chase & Co.

San Antonio, TX

Aug 2014 to March 2015

●Proficiently assessed all customer needs, inquiries, and applied appropriate solutions.

●Actively engaged with Spanish customers.

●Knowledgeably identified customer’s financial needs.

●Effectively and efficiently processed bank transactions with money movement

●Resolved customer complaints satisfactorily and in a timely manner.

Operations Bankruptcy Specialist

Bank of America /Rose International, San Antonio, TX

June 2012 to June 2013

●Successfully and diligently created motion for relief referrals to be submitted to specific assigned bankruptcy/foreclosure attorneys.

●Reviewed and verified mortgage loan recorded documentation to include filed bankruptcy documentation.

●Monitored delinquent bankruptcy loans according to FNMA, Freddie Mac, and FHA regulations.

●Worked in conjunction with attorneys’ offices as liaison on behalf of our bankruptcy department

●Collaborated with team members to identify and resolve escalated issues.

Home Equity Loan Specialist

USAA Federal Savings Bank/San Antonio, TX

Oct 2000 to Aug 2010

●Provided high level administrative support to the Home Equity Department’s processes and procedures to ensure proper and timely closing and funding of home equity loans.

●4-years accurately preparing, analyzing, and verifying documents for equity loans ready to close.

●5-years successfully and efficiently preparing executed home equity loans documentation to fund loans promptly as scheduled.

●Ensured executed loan documents followed their respective state recording counties and accurately following federal and state guidelines.

●Efficiently and successfully prepared funded loan’s funds to be disbursed successfully and in accordance with customer’s requests.

●Verifying and analyzing executed documents (deeds and mortgages) to prepare them to be sent for recording.

●Proficiently and successfully processed deeds and mortgage documents to be sent to their appropriate legal counties for recording.

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