Richard Gonzales, Jr.

Marshall Township, PA ***** 412-***-****

adh2xn@r.postjobfree.com www.linkedin.com/in/rick-gonzales-68a2a9a3

Account Manager

Add Personal Touch to Professionalism

Expand customer retention by cultivating strategic relationships, maximizing account sales and servicing accounts Respond promptly, willing to assist and educate customer, delivering first-class service by demonstrating hard and soft cost savings, while introducing lines of business, growing revenue.

Professional Experience

OFFICE DEPOT / OFFICE MAX, Cranberry Township, PA 2018 - 2020

Business Development Manager, Large - Medium Accounts

Provided business-to-business procurement solutions for mid-size, large clients in education, healthcare, banking, and law firms. Managed, developed and introduced cost savings vertical markets lines, including furniture, facility supplies, breakroom supplies, technology, managed print services, copy and print, promotional products, and green programs.

Developed partnerships with 12 new clients, researching by area, market, industry, and size via online, networking, and studying and identifying markets on the move.

Build trust and relationships with decision makers, reviewing process and showing cost savings.

Closed over $3M in new sales, garnering referrals and contact information to introduce cost savings to vertical markets lines, including furniture, facilities and break room supplies, technology, managed print services, copy and print, promotional products, and green programs.

STAPLES, INC., Formerly Corporate Express, Robinson Township, PA 2009 - 2018

Strategic Account Leader, Large - Medium Accounts

Maximized sales through lines of business for break room, facilities, print, promo, furniture, MPS and computer products. Serviced notable account base.

Led and facilitated the strategic account planning process, including analyzing sales trends, reports, and other data to establish long-term strategic growth plans.

Reviewed customer performance related to long-term strategic growth plans and updated, ensuring alignment with cost-savings opportunities.

Collaborated with product category experts, enhancing understanding of strategic solution programs and implementation.

Executed sales strategy for accounts in region, achieving key performance metrics, including growth targets, profit margins, and product penetration.

Developed, maintained, and expanded relationships with customers as trusted adviser, interfacing with customer's highest buying and management level, building connections with decision makers.

Richard Gonzales, Jr. adh2xn@r.postjobfree.com Page Two

STAPLES, INC. (Continued)

Managed program implementation for new customers and contract renewal process, updates, and expansion for existing customers, deploying online ordering platform, receiving 100% compliance, contract extensions and expanding lines of business.

Negotiated new contracts and extensions with clients and renewed 4M+, exceeding expectations.

Received multiple Staples Sales Excellence awards, for exceeding growth goal and profit margin.

Additional Relevant Experience

CORPORATE EXPRESS, Pittsburgh, PA, Account Representative, Large - Medium Accounts

BT OFFICE PRODUCTS INTERNATIONAL, INC., Sewickley, PA, Office Furniture Buyer

Technical Skills

Salesforce

Microsoft Office: Excel, Word, PowerPoint

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