Sales Customer Service
Resume:
FOREST SMALLWOOD
[**** East Second Street, Tuscumbia, AL 35674] · [256-***-****]
EMAIL [adh2xg@r.postjobfree.com]
OBJECTIVE:
To obtain a competitive mid-level position that will use my expertise and experiences.
EXPERIENCE
[2019] – [PRESENT]
[HUMAN RESOURCES/CASHIER SUPERVISOR], [j.c. penney] - Florence, AL
Strive to optimize the customer experience by providing the highest level of customer service
Responsible for interviewing, hiring and training new associates
Prepare and enter all department schedules
Correct and enter daily time sheets
Close payroll for store each week
Resolve .COM issues and audit ship from store and BOPIS orders
Maintain fine jewelry counts and procedures
[2018] – [2019]
[MERCHANDISE SUPERVISOR], [j.c. penney] - Florence, AL
Greet and assist customers in finding products
In charge of store floor layout and design
Insure store floor layout and design meets company guild-lines
Responsible for managing merchandising associates
[2005] – [2018]
[DEPARTMENT MANAGER MEN’S/WOMEN’S], [j.c. penney] - Florence, AL
Supervises department of at least 15 associates
Hires new department associates
Coaches associates by annual evaluations and encouragement
Maintains appropriate salesperson and sales support department coverage by weekly scheduling
Responsible for department inventory, accounting, and maintenance of facilities
Ensures department’s setting/layout complies with company standards
Responsible for the opening and closing of the store
Trusted to provide daily cash-flow, maintaining security systems, and closing of weekly payroll
[2000] – [2005]
[SENIOR CUSTOMER SERVICE SPECIALIST], [j.c. penney] - Florence, AL
Provided assistant supervision to all departments
Trained new associates to operate point of sales terminals, provided superior customer service, and store recovery
Developed and implemented incentives to maximize customer service and credit attempts
Provided on-call troubleshooting in resolving day-to-day issues and onsite problem resolution
Trusted to provide aid with daily auditing, cash handling, and opening or closing of store
[1992] – [2000]
[LOGIC ASSISTANT], [J.C. Penney] - Florence, Al
Maintained stock levels on basic lines
Provided correct inventory figures
Trained associates in inventory control procedures
[1991] – [1992]
[AUDITING], [J.C. Penney] - Florence, Al
Responsible for providing accounting of daily store business
Submitted annual department inventory for catalog department
Maintained records of COD catalog orders
Provided sales tax data reports
Regulated lay-away arrangements
Trusted to aid during cash room procedures
Trained associates on terminal procedures
[1990] – [1991]
[SALES ASSOCIATE], [J.C. Penney] – Florence, Al
Provide superior customer service
Maintained records of cash till
Responsible for operating point of sale terminals
[1980] – [1990]
[SALES ASSOCIATE], [Davis’ dry goods company] – tuscumbia, Al
Provide superior customer service
Maintained records of cash till
Responsible for pricing and ordering of merchandise
EDUCATION
[1985]
[BACHELOR OF SCIENCE IN BUSINESS MARKETING], [university of north alabama] – Florence, al
ORGANIZATIONS & ACTIVITIES
[MEMBER OF TUSCUMBIA LION’S CLUB]
oServes on the Executive Committee
oIn charge of screening candidates for appropriate acceptance for eye examinations and eye glasses
[MEMBER OF FRIENDS OF THE HELEN KELLER LIBRARY]
oWorks on a committee that plans library activities, community fundraising, and outreach
[MEMBER OF WORSHIP COMMITTEE]
oPark Terrance Cumberland Presbyterian Church
oPlans weekly church services and special church events
o
REFERENCES
MR. TIM TAYLOR
106 CREEKWOOD CIRCLE
FLORENCE, AL 35630
MR. WILLIAM BALLARD
7742 DR. KENNEDY DRIVE
FLORENCE, AL 35634
MS. NORMA MANUSH
1005 E. 3RD STREET
TUSCUMBIA, AL 35674
MR. DOUGLAS DEATON
1117 PICKWICK STREET
SHEFFIELD, AL 35660
MR. ARSALAN SHAIKH
8806 BELLE MOR DR.
MADISON, AL 35757
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