George Chedid

adh2t2@r.postjobfree.com 613-***-****

https://www.linkedin.com/in/ Ottawa, Ontario

Summary of Experience

Over 12 years of experience supporting high-level executives.

Extensive experience with the latest cloud technologies to streamline business and increase productivity.

Strong communication and leadership abilities to orchestrate a large remote global team.

Experience in navigating and adapting through changing business environments.

Work Experience

Principal Infrastructure Systems Analyst

Principal Digital Media / Global Video Engineer

Oracle Canada ULC, Ottawa, Canada June 07 to August 20

Subject Matter Expert for Digital Signage, Data Encryption, CrashPlan Enterprise backup solution, Cisco Telepresence, MultiTaction, Zoom, Office 365, Teams, and SharePoint.

Maintained, configured, and supported Microsoft 365 services and associated new functionality to multiple Line of Business.

Maintained Oracle offices as local on-premise Field Support Engineer supporting wireless and ethernet networks for servers, VOIP, video telepresence, digital signage, mobile devices, printers, desktop, and laptop needs. Also, Created new-hire training material.

Worked with the Oracle Base Image Team to create a faster and more efficient OS build and application install process for Windows computers.

Subject Matter Expert for Digital Signage. Installed, configured, and provided training and how-to.

Provided support to major Oracle global conferences such as Oracle Open World (60k + attendees).

Global liaison for Digital Media, Zoom, Encryption, Cisco Video Telepresence, CrashPlan, LOB Collaboration.

Video implementation and facilitation of all mergers and acquisitions.

Global mobile device support implementation EMM solution (VMware AirWatch to secure the devices).

Global Digital Signage/Media liaison utilizing MultiTaction Collaboration software.

Global technical liaison utilizing McAfee EPE/MDE encryption, security policies, and CrashPlan PROe.

Global video CiscoWebEx/Spark/Telepresence, Polycom, and Jabber Administrator within Oracle.

Team lead on development and administrator of Digital Signage, Otube, and Oracle video Hub.

Provided support to integrate Oracle Corporation standards and acquisitions. Led new employees through the transfer process in an easy to understand and efficient way to improve their Day 1 Experience.

Worked with the Mobile EMM team to create a clean user experience for installs and configurations of applications on mobile phones.

Created "how-to" documents for new procedures, also to guide and facilitate users solving their own IT issues.

Created a global support process for Oracle customer visit centers.

Provided brown bag training to different LOBs (Line of Business) on the above products.

Installed and configured computer hardware, software, systems, networks, printers, and windows installation.

Monitored and maintained our ticketing system via JIRA & OSVC (Oracle Service Cloud) to make sure all requests/tasks have been handled on time.

Responded on time to service requests and escalation from different regions.

Provided technical support across the company via phone, WebEx, Slack, VNC, ZOOM, and Video.

Repaired and replaced hardware equipment as needed, also tested new technology.

Installed and configured Digital Signage for several sites in AMER and other regions.

Provided training to local and remote users on several products. I also dealt with several escalations to make sure the SLA (Service Level Agreement) is met.

Desktop Support Administrator

Health Canada, Ottawa, Canada July 06 to April 07

Operating system migration from Windows 2000 to Windows XP.

Interviewed, trained, and assisted end-users before migration for the best technical culture shift.

Troubleshoot and installed several applications for clients Ms Office, Corel, Adobe, and Antivirus software.

Diagnosed and resolved application problems remotely.

Administrated for mass deployment of software packages - Altiris.

Administrated for all network access within the Windows Domain, file server, and network equipment. Independently managed end-user environment for approximately 300 users while managing a team of desktop support engineers. Developed update deployment packets to all end users.

Technical Support Specialist

Compaq / HP Canada Inc, Ottawa, Ontario September 2000 to July 06

Level one support for local office; Provide technical support for products such as IPAQ Internet Appliance IPAQ handheld, and Commercial Laptops, Desktop, Tablet pc, and Wireless.

Accomplishments / Awards

Awarded HR Top Talent Recognition: CSS Emerge Alumni in FY2016.

Awarded GIT Pacesetter FY2012 and GIT CIO Award in FY2012.

Awarded GIT Pacesetter FY2019 and GIT Team up Award in FY2019.

Awarded two GIT Team Brilliance awards in FY2014, FY2017, and FY2018.

Education and Training

CDI College of Business and Technology – Network Specialist Diploma, Graduated with Honors.

Technical Training: Microsoft MCSE, Oracle Solaris, Cisco CCIA, and CompTIA Network+ and A+.

Language Skills: Fluent in English, Conversive in French and Arabic.

Enhanced Reliability, Security Clearance in progress.

L1-Visa

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