Professional Summary:

*+ years of experience in Salesforce.com CRM Platform, Apex technologies, Sales Cloud, Service Cloud, Marketing cloud.

Experience in working with Eclipse IDE with Force.com Plug-in and Mavens Mate environment for writing Business logic in Apex Programming Language.

Extensive experience in both SFDC Administrative and Development.

Expertise in building lightning components using aura framework, creating Visualforce pages.

Experience on communities and classic to lightning migration.

Experience using salesforce Lightning UI, lightning app builder, Lightning component framework, Lightning process builder.

Used GIT Hub to merge the configurational code changes properly, and make sure that necessary Sandboxes are not out of sync, prior to deployment.

Experience in the Product data management for controlling and tracking the records.

Experience with Apttus CPQ to oversee design, estimating, citing, rebates, motivating forces, and recommendations on any gadget.

Proficient in data migration and integration using tools like Informatica on Demand, Data Loader, MuleSoft and Force.com migration Tool.

Experience in designing skills with E-R Diagram and UML Diagrams.

Working experience on tools like fisheye for reviewing the code, sensei for sprint retrospection and planning poker for estimating the story points.

Created team specific agile process flow in JIRA to move tasks from one activity to another.

Experience in using JIRA for issue tracking issues

Extensive experience in developing enterprise applications using Java technologies such as JSP, Servlets, Spring MVC, XML, JDBC and CSS.

Good exposure to RDBMS, SQL and PL/SQL, writing SQL scripts for efficient report generation.

Worked on designing SOAP/REST APIs integration architecture to provide the programming interface to interact with Force.com.

Great involvement in creating salesforce Lightning Apps, Components, Controllers and Events.

Altered existing Visualforce to adjust to salesforce new Lightning UI encounter.

Knowledge & experience working in teams implementing Agile Methodologies.

Professional Background:

Salesforce Developer/Administrator

Morgan Stanley, Montreal, QC Sept 2019 - Present

Responsibilities:

Maintain Communication between multiple divisions within WK (Wolters Kluwer Health) and Responsible for streamlining system configurations for all WK divisions

Specify and design solutions across business areas or systems.

Analyzes Salesforce configuration and make recommendations on best practices and process improvements.

Work with Demand Tools for data loads, exports, marketing list bounces and monthly audits.

Create and maintain all development code in SFDC including APEX, Visual Force, JAVA, CCS, and HTML.

Evaluate and undertake impact analyses on major design options and assess associated risks.

Ensure that the system design balances functional, service quality, security, and systems management requirements.

Capture project scope and achieve agreement on deliverables and completion dates in partnership with various stakeholders.

Design and Maintain Integration with desk.com, Hub Spot and NetSuite, JIRA, LinkPoint360.

Implemented JIT (Just in Time Provisioning) for the entire application as Single Sign-on Module.

Implemented the Job Close Functionality through various validations, callouts and data

exchange process through local services.

WWSPS, Connected Diagnostics and Many more to CSS (Cummins Service System) using REST and SOAP web services.

Designed and developed Validation Rules to maintain data quantity and data consistency.

Supported in onboarding new locations through Account Creations, Role mapping and group

access across the world (Australia, Mexico, Spain, France & Canada).

Implemented Salesforce Service Cloud & Opportunity Management (Case Management, Entitlement Management, Product & Price Book, High Volume Customer Portal, Partner Portal, Visual Force Sites) for business support and technical support for its channel customers.

Customizing the Apttus product Configurator and quote application according to business needs

Worked with SOQL, SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database.

Worked on writing Apex Triggers & Apex Classes, Batch Apex and Scheduled Apex.

Experienced in designing UI using Visual Force Pages.Wrote Test Scripts for various scenarios.

Used CSS, HTML tags, media queries, calling a static resource on to the Visualforce page and many more for a grandeur application.

Implemented Notes functionality, where in a user can edit and create his notes but can't edit the other user notes, inside a custom defined popup.

Migrating Metadata from one sandbox to another sandbox using Force.com IDE tool.

Implemented Email-to-Case, Web-to-Case for automation of the case creation.

Implemented the bold functionality, which is like that of Gmail Inbox, where in the job turns bold

Management, sharing rules, and security controls.

Used Data Loader to insert, update, and bulk import or export of data from Salesforce.com

Implemented Salesforce.com customizations and drove user acceptance testing (UAT).

Environment: Salesforce.com platform, Service Cloud, Sales Cloud, Apex Language, Visual force, Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Salesforce Developer/Administrator

NTT Data, Toronto, Canada Sept 2017 – August 2019

Responsibilities:

Analyzed business needs, distinguish between needs and wants, identify gaps between business needs and standard application functionality.

Developed Apex Classes, Visualforce pages and Apex Triggers to develop the custom functionality as per the requirements.

Designed, developed and deployed the Custom objects, Components, Visual Force Pages to suit to the needs of the application.

Involved in identifying, planning new Salesforce.com features and functions new screens, workflow, force.com objects, and reports in response to business needs.

Worked with Data loader for loading the attachments into salesforce.com.

Analyzed, converted business workflows to Salesforce workflows and assigned workflow alerts.

Used SOSL/SOQL to extract data from the platform database.

Created various Reports summary reports, matrix reports, pie charts, dashboards and graphics and Report folders to assist managers to better utilize Salesforce as a sales tool and configured various reports for different user profiles based on the needs of the organization.

Created sliders, custom buttons, and auto-grow text areas and imported HTML editor into Visual Force pages.

Involved in working with CSS and Java Scripting while designing the Visual Force Pages.

Created and used Email templates in HTML and Visual force.

Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.

Created Tabular, Summary, Matrix and Joined Reports using standard and custom Report Types.

Add/Build/Configure/Maintain all aspects of Salesforce instance in Sandbox and Production.

Used the sandbox for testing and performed User acceptance testing.

Environment: Salesforce.com Platform, Apex language, Apex Custom Controllers, Visual force pages, Data Loader, HTML, JavaScript, Workflows, Approvals, Reports, Dashboards, Email Services, Custom-Objects, SOQL, SOSL, Integration, Force.com Sandbox and production, Force.com IDE.

Salesforce Developer

Infosys, Hyderabad, Telangana August 2015 to August 2017

Responsibilities:

Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.

Worked with various salesforce.com objects like Accounts, Contacts, Cases, Activities, Reports and Dashboards.

Conducted brainstorming sessions with the development team to actively involve them during the requirements stage level analysis.

Assist with project implementation and control monitoring process related to quality assurance (QA) and user assisted testing (UAT).

Developed Custom Objects, Custom Reports for the sales performance and lead generation statistics.

Define and implement improvements to business process and ad-hoc projects in the face of ever-changing marketplace and consumers.

Strong experience in writing/manipulating salesforce.com platform data using SOQL, SOSL queries and worked with large data volume manipulations.

Developed workflows, assignment rules, escalation rules, case teams, Custom Metadata, custom settings and other inbuilt functionality.

Created and used Email templates in HTML and Visualforce.

Conduct meetings and facilitate collaborative discussions for requirement changes and new functionality needs.

Used the sandbox for testing and migrated the code to the deployment instance after testing.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, Bulk API HTML, Java Script, Changesets, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, SOQL and SOSL

Educational Background:

Electronics and Communication Engineering,

Jawaharlal Nehru Technological University, Hyderabad, Telangana

Technical Skills:

Programming Languages Java, APEX, HTML, SOAP DHTML/JavaScript, XML and XSL/XSLT

Salesforce.com Technologies Apex Language, Apex Trigger, Apex Scheduler, Batch Apex, Apex Class & Apex

Web Service, Partner WSDL & Enterprise WSDL and Visualforce (Page, Component & Controllers), Apttus CPQ

Salesforce Tools Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Custom Metadata Types, Dynamic Visualforce pages, Force.com Platform (Sandbox, and Production).

Web Technologies/Tools HTML, XHTML, DHTML, XML, XSLT, CSS, AJAX, JSON, Web services

Scripting Languages JavaScript, ANT, UNIX shell scripts, and AJAX.

Databases MySQL, Oracle 9i, MS SQL Server 2000/7.0/6.5, MS Access 7.0

Version Control Tools VSS, CVS, GIT, Jive

Protocols HTTP, HTTPS, FTP, TCP/IP, SOAP, REST

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