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Customer Service Program

Location:
Champaign, IL
Posted:
November 23, 2020

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Resume:

LEONARD S. BRYANT II, M.A., M.P.A.

**** **** ******* ***.

Champaign, Illinois 61821

Telephone 217-***-****

Personal Email adh2rx@r.postjobfree.com

Professional Profile

I completed the Board of Education Paraprofessional Certification, New Teacher Orientation Certification, Supervisor 101 training and my professional career experiences include: Director and Education Coordinator over a Migrant Head Start Program, Homeownership Training Consultant, Energy Assistance/Customer Service Supervisor, TRIO-Program Supervisor, Head Start Male Involvement Coordinator, professional organizational development, strategic planning, program planning, implementation, budgeting, overseeing program, monitoring, supervising, managing, conducting trainings, facilitating workshops, scheduling, evaluating systems, creating curriculums, founding support groups, conflict resolution, problem solving, certified as a Family Development Specialist, certified Master Trainer in facilitating training workshops, certified as a Housing Counselor and actively participated on the Illinois Association Head Start State Board.

Urbana Adult Education Center Urbana, IL

05/26/2018- 06/30/2020 WIOA Counselor: Responsible for goals and requirements of the Workforce Investment Act of 1998 including WIOA grant reporting and follow-up of students’ enrollment. Act as a liaison with the East Central Illinois Workforce Development Commission to implement coordination of services available to students. Develop a plan to help students remove barriers to job retention and job advancements. Be knowledgeable of and monitor the development of the local WIOA Board. Provide outreach services and consultation to business on basic skills’ education issues. Do program needs assessment and evaluation for individual sites.

10/15/2017-05/25/2018 (Part-time) APL Instructor: Responsible for teaching Adult Basic Education courses, using instructional methods geared toward the adult learner in a classroom setting. Plan lessons and curriculum based on the learning needs of culturally diverse and multi-skill level students which prepare students to pass or enhance basic education skills, responsible for teaching in (literature, writing, social studies, science and math) or adult basic education skills areas (writing, math, language). Plan and prepares relevant and practical class lessons and monitors student’s performance. Implement a variety of instructional delivery methods, that include group or individualized instruction as well as computer programs that help students make learning gains. Relies on experience and judgment to plan and accomplish goals. Performs a variety of tasks. Create a climate that encourages and supports learning. May lead and direct the work of others. Complete and maintain appropriate student registration, attendance, and assessment records, and ensure timely submission of data for NRS input. Responsible for effective classroom management that enhances student learning. Perform other duties as assigned by the director.

Tap In Leadership Academy Champaign, IL

5/20/2017-08/14/2017 (Laid-Off) Director/Education Coordinator: Responsible for assuring all the Head Start program mandates and standards for excellence are met daily. Facilitated the structure, systems and procedures, in addition to operating responsibility for fiscal, legal, and programmatic aspects of the program. Oversees and directs the planning, organizing, and implementation of education services for children. Monitor overall program progress, to ensure staff is constantly working to improve program standards. Review and analyze monthly financial and statistical reports alongside the C.E.O. assess the budget status. Oversee and monitor agreements for purchasing of goods and services, and assure that bids are solicited in accordance with state and federal regulations. Regularly met with C.E.O., Board of Directors, and other administrative teams to conduct strategic program development and goal setting. Worked in conjunction with the C.E.O. to seek additional outside funding for the program; to meet the non-federal share requirement. Maintained effective, appropriate communication with the C.E.O., Administrative team members, to comply applicable laws, regulations, personnel policies, and procedures alongside the Human Resource Specialist. Completed and submitted regular reports to the C.E.O. funding sources, and the Board of Directors.

East Central Illinois Community Action Agency Danville, IL

12/3/2016-3/12/2017 (Contract Ended) Homeownership Training Consultant: Coordinate homeownership trainings and workshops for approximately 100 potential homeowners on topics such as; Pre-Purchase, Homebuyer Education Methods, Building Skills for Financial Confidence, Compliance with State and Federal Regulations, Principles and Practices for Homeownership, and Lending Basics for Homeownership. Implemented homeownership curriculum, facilitated workshop sessions and used PowerPoints, activities, and other instructional methodologies to help potential homeowners to learn the prescribed topics.

2/15/2015-8/22/2016 (Laid-Off) Energy Assistance/Customer Service Supervisor: responsible for the delivery of LIHEAP services and the day-to-day management and supervision of related personnel and activities, provided overall program support including the oversight and management of program goals and initiatives, adhered to all grant requirement, administrative and outreach duties, operational matters and fiscal reporting, administer quality customer service, conduct outreach for customers who qualify for Low-Income Heating Energy Assistance and Weatherization. Monitored over 7000 LIHEAP intake applications. Provide staff with Customer Service Training, Emotional Intelligence Training, follow policy and procedure in administering grant expectations to the Local, State, and Federal guidelines. Monitor and provided LIHEAP and Weatherization services in three counties. Maintained Federal, State, and Local compliance for the LIHEAP/Weatherization Grant.

2/20/2014-2/15/2015 (Promotion) Trio- Program Supervisor (Educational Talent Search): Ensures that the programs met established goals, objectives, and federal guidelines and was responsible for program development, implementation, and management of day-to-day operations, planning, supervision and evaluation of programs and program staff, budgeting, maintaining appropriate program records, and preparing and submitting time and effort reports and mandated compliance reports, developed and administered academic curriculum and trainings. Created the curriculum, developed program plans, administered S.W.O.T analysis, instructional design, conducted workshops from Ruby Payne’s Curriculum-College Achievement Alliance. Collaborated with district #118 schools and teachers, collaborated with after school programs, case management of over 500 middle and high school student’s intake applications, coordinate, orchestrate trainings and meetings, followed guidelines from the State’s Annual Performance Review.

9/21/2003-2/20/2014 (Promotion) Head Start Male Involvement/Parent Engagement Coordinator: Responsible for all federal requirements in the area of Family, Parent and Community Engagement and the supervision of Family Partnership Process and Parent Involvement for families. Family and Community Engagement focuses on parent involvement, including male involvement activities, family support services, case management, transition services and partnerships with community agencies. Leads outcomes and accountability, including supervision of Family Service Associate and Parent Involvement Staff, services, and programming. Coordinated and orchestrated field trips and events for parents who had children in the Head Start Program. Helped parents to enhance their relationships with their children, mentored and coached parents on best practices to engage with their children. Founded two male involvement support groups (Men of Action and Men Used for Advocating Self Sufficiency Avidly). Conducted outreach to invite fathers to become involved in Head Start Events.

Education/Certifications

Ashford University-Clinton, Iowa

Forbes School of Business

M.A., M.P.A.

Major: Organizational Management, Public Administration

Graduated: July 2014

Eastern Illinois University-Charleston, IL

School of Continuing Education

B.A.

Major: General Studies- Minor: Psychology

Graduated: December 2012

Danville Area Community College-Danville, IL

A.S.A

Major: Early Childhood

Graduated: December 2010

CLASS Observation Certified

August 2017

NCHEC Certification in Pre-Purchase Homeownership Education

August 2016

Homebuyer Education Methods Certification

August 2016

Building Skills for Financial Confidence Certification

June 2016

Homeownership Counseling Certification

January 2016

Lifetime College Achievement Alliance Trainer Certification

April 2015

Compliance with State and Federal Regulations Certification

September 2015

Lending Basics for Homeownership Counselors Certification

September 2015

National Partnership for Community Leadership Master Trainer Certification

October 2010

Leadership Experience

I worked in the capacity of Head Start Director for a Migrant Head Start Program. I was in an Emerging Leader’s Program, a supervisor over two different departments (Trio and the Low-Income Heating Energy Assistance Programs) within East Central Illinois Community Action Agency. I identify as a Transformational Leader: my approach is to model, inspire, coach, provide resources, support, and knowledge to staff so that work can be done in a timely and efficient manner. I served on the Illinois Association Head Start State Board and helped make leadership decisions on the longevity of Head Start. I worked in collaboration with members of leadership from Head Start Programs throughout the entire State of Illinois, helped with the development of the Mission Statement, Vision Statement, and Value Statement for the Illinois Head Start Board. Conducted strategic planning for each department that I supervised; Low-Income Home Energy Assistance Program, and Trio (Educational Talent Search). Facilitated professional, personal development workshops and trainings for the entire Agency. I worked on many Professional Development Teams for Community Action Agencies in the State of Illinois.

Additional skills

Goal Oriented

Global Thinker

Organizational-focused

Community-focused

Leadership Training

Strategic Planner

Written and Oral Communications

Resource Development

Organizational Development Trainer

Creator of Professional Development Curriculum

Emotional Intelligence

Social Intelligence

Facilitator of Team Building

Proposal Writing

References Upon Request

Leonard S. Bryant II M.A., M.P.A.



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