Manager Employee Relations
Resume:
Issie Saminou Mathurin
adh2r5@r.postjobfree.com
Balfour Road, Cape Town, 7500, South Africa
DRIVING LICENSE
Driving license category
Code B
REFERENCES
Sarah Scott
The Pearl Hotels
Ms Fiona Peterson
The Antarctica Group
Camryn Kabala
Lagoon Beach Hotel
Sarah Scott
Farhills Country Hotel
SKILLS
Customer experiences
Computer-savvy
Staff development
Purchasing and planning
Budgeting and cost control strategies
Leadership and team-building
contract Negotiation
Good problem solving
Goal setting
LANGUAGES
English
French
ABOUT ME
I am a dynamic, energetic and motivated professional with a real passion for delivering the first-rate service to guests and maintaining an excellent relationship with them to encourage repeat business. Good at ensuring costs are reduced and controlled, revenue opportunities are never missed, and staff is pulled together in the same direction. I am Skilled at building cross-functional teams, demonstrate exceptional communication skills, and making critical decisions during challenges.
With 9 years of experience, I am an inspiring and conscientious leader with a strong background in team development and a solid reputation for assessing business needs, developing cost-saving solutions, increasing sales, and driving customer satisfaction.
WORK EXPERIENCE
Assistant Hotel Operations Manager
The Antarctica Group t/a Mojo Hotels (/ Cape Town/Sep 2017 - Sep 2020
• Fully responsible for all aspects of all departments.
• Support and work with all Head of Departments in all aspects of running the hotel
• Ensure the premises are in operative condition as per the category of the unit to receive & serve the guests.
• Randomly inspecting the stores (F & B / Kitchen) to check the stock in hand (quality, par stock levels, expiry etc.) with the F & B Manager & Chef.
• Enforced existing company policies and updated those that were not effective to keep the company abreast and aware of changing markets.
• Verified suppliers’ adherence to contract specifications, quality of material delivered, and schedules of delivery.
• Dealing with Suppliers / Vendors for quality products involving Purchase Manager and providing performance assessment of vendors every quarter to HO Purchase
Hotel Duty Manager
Lagoon Beach Hotel / Cape Town/Dec 2015 - Sep 2017
• Responsible for the accuracy of all cash transactions, card payments, balancing tills and making bank deposits.
• Verified availability of foods listed on current menus and ensured cleanliness of preparation and serving areas.
• To ensure safe and sanitary food-handling practices, made sure all food preparation areas were cleaned and inspected.
• Provided information to kitchen staff regarding customer allergies, dietary needs, and other special requirements.
• Maintained effective communication with company departments including merchandising, logistics, finance and operations.
• Responsible for following opening and closing procedures, emptying trash, storing alcohol safely and polishing utensils.
• Identified health and sanitation practice and procedures and achieved compliance.
• Checked IDs of customers to ensure alcohol service could be provided and discontinued alcohol service to patrons who were visibly intoxicated.
• Effectively assigned tasks to team members to optimize productivity.
• Supervised the dairy, frozen, produce and bakery departments and ensured all functions were operating according to company regulations.
Hotel Duty Manager
Farhills Country Hotel / Wilderness/George/Feb 2014 - May 2015
• Overseeing the daily activities of the Front Office and Food & Beverage department.
• Follow up on credit check report.
• Liaise with the housekeeping with any issues related to public areas, restrooms and room.
• Do regular checks of rooms on a daily basis and assist with any Room lock and safety problem.
• Authorize charges to be made for late departures.
• Promote and maintain good public relations.
• Making sure the hotel facilities are up to standards as set by the General Manager.
• Overview the service at the bar and restaurant, ensuring the conference venues are ready for booked events.
Area Operations Manager
The Pearl Hotel Group
The Pearl of Wilderness & The Pearl of Oudtshoorn / Apr 2012 - Feb 2014
• Utilized performance data to assess operations and made adjustments in staffing to increase production to meet current demands from clients.
• Performed staff evaluations pointing out strengths, weaknesses and make constructive suggestions for improvement on their weaknesses.
• Performed team evaluations and determining areas that needed improvement or more effort.
• Conducted cost, schedule, contract, and risk analyses to determine what and if the action was needed and identified ways to increase profits.
• Implemented effective account management and area of expertise in order to build and maintain customer loyalty and long-term positive relationships.
• With input from staff, implemented changes to modernize and simplify procedures to increase profitability and increase customer satisfaction.
• Implemented new sales strategies for sales of Product or service, resulting in team surpassing monthly sales goals.
• Dealing with sales enquiries in the absence of the sales department.
• Monitor health and safety throughout the hotel.
• Report to the General Manager on a weekly basis.
• Assist in menu costing and menu suggestion, meet on a daily basis with other heads of departments to discuss the operations of the following week.
• Controlled expenditures and increased number of vendors for required resources
• Developed effective business strategies, systems and procedures to increase the operational performance of production staff and management.
• Determined and set performance and timeline targets for the sales team and trained new employees.
Night Auditor
Wilderness Beach Hotel / Wilderness/George/Aug 2011 - Apr 2012
• Check-in guests.
• Answer phones and make a reservation when necessary.
• Respond to guests’ complaints requests and emergencies.
• Process invoices.
• Post checks to vendors and distributes employee checks.
• Reconcile accounts, balance the cash drawer and log receipts.
• Investigate and resolve out of balance accounts.
• Keep accurate financial records and ledgers.
• Help prepare forecasts and audits.
EDUCATION
BCom Business Management
Lyceum College / Cape Town / 2018
Diploma - Business Management
Intec College / Cape Town / 2014
Higher National Diploma
NQTAC Hotel School / George / 2012
COURSES
Google Digital Marketing
Google South Africa / Aug 2018
Sales and Marketing
PC Training College / Aug 2010
AWARDS
Employee of The Month
April 2016
ACHIEVEMENTS
●Reduced food & beverage cost by 20% through the implementation of an affordable yet good quality product
●Improved customer service and lower complaints by constantly motivating team members and being visible at all the time.
●Improved sales on event management
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