Stephen G. Siconolfi

New York, NY 646-***-**** adh2ps@r.postjobfree.com

Highly motivated and experienced laborer with over 10 years specializing in cleaning and maintenance. Energized by pressure environments and driven to bring quality control focus to maintain and grow standards of excellence within the company.

EXPERIENCE

Housekeeping / Maintenance

Launder towels, linens & aprons and clean floors & bathrooms for a 200-bed homeless shelter

Performed exterior maintenance duties throughout several parks and playgrounds in Queens, NY

Ensured all parks’ policies and procedures were followed daily to guarantee safety at all times

Managed risks and potential safety hazards

Painted park benches and reported any graffiti in park premises

Customer Service

Completed Humana Medicare program including billing, enrollment, pharmacy & medical claims

Passed HIPAA standards exam and currently eligible for positions requiring this credential

Handled in-bound customer calls, assisting members with their concerns

Answered any customer questions and resolved any problems or complaints

Call Center

Performed telephone surveys and accessed the needs of potential clients

Gathered information such as consumer satisfaction and product evaluations

Transcribed oral recorded reports; determined and annotated relevant information

Applied vital quantifiable results for retention and use by key decision makers

EMPLOYMENT HISTORY

Volunteer Housekeeper: New York City Rescue Mission, New York, NY 10/2018 – Present

Freelance Maintenance Man: Various sites, Brooklyn NY 01/2014 – 01/2018

Customer Care Representative: Aegis Communications Group, New York, NY 09/2012 – 10/2013

Seasonal Maintenance Worker: NYC Parks & Recreation, Queens, NY 03/2012 – 09/2012

Telephone Marketer: Universal Survey Center, New York, NY 09/2009 – 04/2010

Remittance Parking Violations Clerk: Walsh Associates, New York, NY 01/2006 – 01/2007

Customer Service Representative: Judd Associates, New York, NY 01/2002 – 01/2005

Senior Receiver/Deliver Clerk: SG Cowen & Company, New York, NY 01/1994 – 03/2000