Executive Assistant Manager

CHRISTINE FOWLER

***** **** *****, **********, ** 30004 770-***-**** adh2m9@r.postjobfree.com

Education

Masters of Business Administration UNIVERSITY OF PHOENIX Atlanta, GA 2013

Bachelors of Science in Psychology UNIVERSITY OF PHOENIX Atlanta, GA 2011

Technology & experience

Calendar Management

Travel Coordination

Manage Expense Reports

Project Management

Meeting Coordination & Planning

Dealer Council Board Member Meetings

Microsoft Office Suite

Heavy Database Knowledge

Office Management

Professional Experience

Volkswagen of America (Contractor) July 2016 – Current

Executive Assistant to VP of Southeast Region

Support Region VP with daily calendar scheduling, coordinate travel, manage region meetings and meeting space, coordinate conference calls and meeting minutes, manage board council meetings, daily and weekly reports, liaison with financial officer for team and serve as main point of contact to VP’s calendar. Work with VP on daily and weekly deadlines to offer assistance where needed. Complete managerial duties as needed for VP regarding expense review and approval, time off requests, and travel approval requests.

Support Sales department director, distribution manager, marketing manager, and network manager as needed for 149 Dealers. Coordinate and manage all Region Auto Shows, transportation of vehicles, coordinate with vendors and manage auto show updates with marketing, sales, national, field, and distribution teams.

Assist Marketing Manager to coordinate monthly dealer reservations, vendor coordination and contract negotiations and review.

Office Manager for all guest access, building facilities, vendors, invoices, mail, meeting space, catering, and office supplies.

IFM EFECTOR (Contract to hire) Nov 2012 – April 2016

Executive Assistant

Provided direct support for Southeast Region Branch Manager (and 3 other Branch Managers for 6 months for special projects), managed calendars, travel, expense reports, meeting preparation with contracted pricing and power point decks. Accompany Branch Manager to create and maintain relationships with key decision makers and work closely with logistics to ensure proper inventory of contract agreements.

Supported Engineering Team of 80 while exercising independent judgment in meeting preparation, parts and orders, travel arrangements for meetings, trade shows, audits, create custom price contracts for portfolios for clients to increase business by 52% in 2 years through up selling.

Office Manager for all guests, office access, vendors, invoices, meetings, transportation, office and marketing supplies.

FRONTLINE SELLING June 2012 – Oct 2012

Sales Lead Generation Assistant (Demand Creation Executive)

Developed strong leads for sales representatives through web research and outgoing calls. Once contact was made, appointment was created to speak with sales representative and bonuses were established off of how many appointments were set.

UNIVERSITY OF PHOENIX (Promoted from analyst to manager in 9 months) Aug 2008 – April 2012

Operations Manager / Quality Assurance Manager / Analyst

Operation Manager Responsibilities included discussing needs of Senior Region VP’s, Directors, and Managers and to persuade them by explaining the benefits of my team and our abilities. Thus creating project management opportunities to clean data to allow proper sales to occur and raising profits over 62%. Worked closely with Business Intelligence team, then trained and developed team in Atlanta of 12 to master the allocation process along with all policies and procedures. Wrote SOP’s for entire department to follow. Managerial responsibilities included accountability for all Leadership functions including performance evaluations, coaching to performance, promotions, transfers, and setting SMART goals that were tracked and accomplished successfully. Created an open door policy and worked diligently on the team atmosphere building a strong rapport, high level of respect and appreciating every level of diversity as we collaborated in team meetings.

Quality Assurance Manager (6 months simultaneously while managing operations) team in Orlando, FL of 5 that I also managed and wrote the SOP’s for. Started department from ground up to review the work of the operation teams in each region. Reviewed performance with their managers, reviewed my team’s quality checks, findings and made final decision for corrective actions needed. Provided updates for new policies or procedures of the company and ensured everyone within the operations teams complied with all policies.

Analyst (9 months) responsibilities included running reports daily and weekly to provide analytical data mining to occur. Seeking ideal opportunities to increase sales and profits within company by grabbing leads and data and then to align them to create the best ROI. Role initially included managing the State of Florida and Puerto Rico. My team’s examples proved to be such a benefit, we expanded domestically. Within 9 months I was promoted to management and headed a team of 12 in Atlanta to take over Global support of a higher demand.

Colonial Bank (Contractor) April 2007 – June 2008

Mortgage Deed Analyst

Managed large quantity of deeds signed and evaluated for errors. Tracked all errors in system, contacted agents needed for missing signatures, ensured once all signatures were correct, bank approved wires to be transferred, requested and submitted wire transfers and filed approved paper documents. Tracked all portfolios on master spreadsheet to include daily, weekly, and monthly deposits.

Washington Mutual Bank (contractor) May 2006 – April 2007

Portfolio Analyst

Reviewed portfolios of properties with liens or foreclosures to be destroyed or sold. Worked with evaluators, inspectors, and other vendors needed to gather information to present in portfolio review meetings. At this time the entire portfolio was either sold or kept and placed in collections. Scanned, copied, mailed documents needed.

Nelnet loan services July 2003 – April 2006

Loan Analyst

Managed loan serviced by Nelnet for government student loans in call center environment. Discussed payment options, deferments, forbearances, consolidations, and continued education statuses. Assisted borrowers of options, provided current status of loan letters as needed, and updated credit reports in e-Oscar when deferments were applied retroactively.

MCI (contractor) AUG 2000 – June 2003

Fraud Credit Trainer / Fraud Credit Analyst

Fraud Credit Trainer (16 months) responsibilities included teaching new hires the process of Fraud Credit in a classroom setting, analyzing when credit should be granted or denied to an account. Recorded phone calls and screens or watch live using access and databases for quality assurance and coaching opportunities. Reviewed accomplishments and challenges with team leads and followed up with the analysts in the call center. Reviewed areas of improvement, answered questions, and documented conversations. Guest speaker at meetings to answer new policy questions and procedures.

Credit Analyst In call center environment received high volume of calls requesting credit on accounts. Review accounts for potential fraudulent activity and then determine if credit would be applied. Recommended improvements as found, update databases and accounts and apply immediate credit to accounts.

volunteer experience

meals by grace AUG 2015 - current

Help in kitchen or market and put meals together for those needing help. Deliver weekly food drops and hot meals to families in the area.

St. Jude oct 2016 & oct 2017

Raised money via bake sale and photo session give away to those that donated to a fundraiser to honor St. Jude of $50 or more.

Jesse’s House Jan 2015 – Dec 2015

Mentored at risk teenage girl living in group home during her stay.

Northpoint Community Church Aug 2011 – Aug 2014

Worked in children’s ministry every Sunday supervising 4 rooms holding 22 children each with 6-8 volunteers assigned to each room. Trained, emailed, monitored, distributed curriculum, assisted with classroom needs as they arose.

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