MANISHA SAINI

Contact No. +917********* Email ID- adh2lj@r.postjobfree.com

Career Summary

A friendly and customer oriented professional with exceptional multi-tasking skills along with an ability to produce tailor-make itineraries for travel to short or long haul destinations possessing around 2 years of experience as a Travel Agent. For Outbound.

Excellent knowledge in assessing the requirement of customers.

Experience in providing advises to the customers on prices, options and must-see attractions in parts of the world

Skilled in providing the booking information according to the customer’s wish

Proficient in providing the package according to the budget of the client. Personality Traits

Excellent communication skills in verbal and written both

Good client facing and negotiation skills

Confident and have genuine interest in customer satisfaction

Ability to assess the client’s need

Internet savvy and well versed with Microsoft Office Key Responsibilities handled

Arranging flights, insurance and accommodation

Using a booking system to secure holidays

Collecting and processing payments

Advising clients on travel arrangements, e.g. visas and passports

Sending out tickets to clients

Keeping clients up to date with any changes

Dealing with complaints or refunds

Maintaining the database of customers

Achievements

The service has been increased 9 % in the financial year 2017-2018

Recognized for providing excellent services to the customers PROFESSIONAL EXPERIENCE

GLOBUS HOLIDAYS

Travel Consultant for Sales & Operations - Europe July 2017 – Till Now Responsibilities:

Developed itinerary handled inquiries and recommended suggestions to clients.

Booked and confirmed route, carriers, lodging, and dining; verified space and rates; issued tickets.

Completed foreign travel requirements.

Prepared travel packet by assembling itinerary, maps, tickets, confirmations, visas and related documents, baggage tags, emergency resources and insurance options.

Collected payment by entering and verifying scheduled services and charges; computing total; obtaining credit card charge, check, and cash.

Obtained refunds and adjustments by completing claim forms.

Promoted travel by selling tour packages and special events.

Handling Far East, Europe, Scandinavia, UK, Scotland, Australia Queries Ranjit Bros. Taxi Servise

Operation Executive – Domestic Mar 2015 – June 2017

Perfect in MS office, MS excel and MS Word.

Handling clients on calls and emails.

Performing Billing in company software.

Ability to assess and initiate things independently. Academic Qualifications

10th from CBSE Board

12th from CBSE Board

B.Com from Delhi University

Personal Details

Name: Manisha Saini

Date of Birth-: 30th Dec 1996

Father’s Name: Mr. Naresh Kumar Saini

Permanent Address: B-370 Madipur J.J Colony, New Delhi Current Address: 3rd Floor, 896, Pocket 2, Paschim Puri, New Delhi Preferred Location: Delhi and Gurgaon

Language Known: Hindi and English

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