Date birth:

**/**/****

Gender:

Female

Marital Status:

Married

Industry:

Retail

Functional Area:

Coffee making/

Sales/Customer

Service/ Loss

Prevention/ Inventory

Preferred

Location:

Abu Dhabi

Availability

to Join:

Immediately

Languages

Known:

English.

VIOLAH NDAGIRE

Specialty Barista

Contact no.: +971 – 586951495

Email : adh2gi@r.postjobfree.com

Personal summary

A passionate and confident barista with a professional experience of more than 4years in coffee field with exceptional customer services and having an outgoing personality. I am looking forward to joining a progressive company where I can use my experience and abilities to the maximum. Key Skills

Barista skills Latte Art Skills Brewing skills

Customer Service Staff Handling &Supervision Motivational Training Cost Control Strategies Retail Sales Growth Computer skills Maximizing profits Inventory control strategies Customer Satisfaction Coffee Trainings Completed

Coffee Fundamentals, CP Coffee Academy 6th/ July 2019

Barista Fundamental levels (specialty coffee) CP coffee Academy.

Latte Art Basic Levels

Brewing Fundamentals

Work Experience

Specialty Barista – Culture café Abu Dhabi Youth Hub.

(September 2019 – up to date)

Responsibilities:-

Calibrate and operate the coffee machine during my shift and hours of work

Consistently served high quality espresso shot beverages like flat white, piccolo, cortado and manual apparatuses

Involved in the education of customers on different processes of coffee beverages, the coffee beans origins of the day. For example beans from Yemen, Kenyan beans, beans from Ethiopian

Ensuring quality coffee was served to our café guests.

Contributed ideas for the smoothness of operational flow.

Achieve agreed upon sales targets and outcomes within schedule

Coordinate sales effort with team members and other departments

Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.

Keep abreast of best practices and promotional trends

Cleaned and sanitized my working area.

Specialty junior Barista – Studio the café Abu Dhabi. Khalifa city 20th September 2017 – August 2019)

Responsibilities:-

Ensuring quality coffee for serving the clients.

Making sure the espresso machine operates well before starting the extractions

Reporting complaints to a manager or supervisor.

Ensuring the store’s stock is constantly replenished.

Helping other staff with deliveries.

Keeping up to date with the features and benefits of each product.

Managing customer transactions.

Helping to persuade customers to make a purchase. Competence Summary

Proficient in use of Microsoft Suite (Word, Excel, Outlook, PowerPoint) to Intermediate level.

Good working knowledge of electronic mail and Internet.

Excellent written and verbal communication skills.

High level of literacy and numeracy skills.

Educational Qualification

Bachelors in Sales and Marketing – Muteesa 1 Royal University

Uganda Advanced Certificate of Education – Bulooba secondary school– UGANDA

Uganda Certificate of Education – St. Charles Lwanga International school– UGANDA References

Available on request.

Declaration

I hereby declare that all the above mentioned details are true to the best of my knowledge. Violah ndagire

Contact this candidate