Customer Service Assistant/Administrator

CURRICULUM VITAE

Jan Johannes Zietsman

Personal Particulars:

Surname: Zietsman

Name (s): Jan Johannes

Date of birth: 29 November 1987

Identity number: 871**********

Gender: MALE

Contact information: 073-***-****

adh2cv@r.postjobfree.com

Address: 9 Mohawk Street

Rhodesfield

Kempton Park

1619

Language(s): English/Afrikaans

Marital status: Single

Health: Excellent

Driver’s license: Code 10

Hobbies: Gym, outdoors activities such as hiking and bike trails, gardening

Achievements: 4 x Up sale Consultant Award for British Airways, Prefect in High School, and Trophy for Top Male Student

Education:

Name of School: Kempton Park High School

Year: 2006

Subjects: English

Afrikaans

Biology Hospitality

Business Economics

Travel and Tourism

Tertiary Education:

Institution attended: Boston Business College/Unisa

Year: 2009 – 2015

Qualifications: Public Relations NQF level 6

Year Obtained: 2009

Major subjects passed:

Word Processing

Spreadsheets

Life Skills

General Office Practice

Intro to P.C

Windows

Power Point

Access

Customer Service

Reception and Switchboard

Business English

Food Costing

Jade Apex

Selling Skills

Second Year 2011 Cabin Crew DC-9

Third year 2014 Public Relation Assistant,

Public Relations Practice

Public Relations UNISA NQF 6

Four year 2015 Amadeus

Work Experience:

Company: Menzies Aviation South Africa (BRITISH AIRWAYS / QANTAS)

Position: Customer Services Agent

Period: September 2017-March 2020

Reason for leaving: Contract ended

Duties: Assist with placement of orders, refunds and exchanges.

Resolve customer complaints via phone and email

Place or cancel orders

Handle product recalls

Advise on company information

Arranging services for customers

Making sure customers experience is positive one

Answering customer enquiries

I also got the opportunity to act as an Actting Flight Controller on Qantas, and also Gate Controller for the past months.

Company: Boston City Campus & Business College

Position: Customer Service /Admin administrator

Period: 2009-2017

Reason for leaving: Better work offer

Duties: Arranging meetings, Appointments

Answering phone calls and taking messages

Preparing and editing letters, memos and emails

Doing administrative and clerical tasks

Running errands

Liaising with teams and units

Maintaining files

Ordering and taking stock and office supplies

Processing and directing mail and incoming packages

Preparing documents for meetings and business trips

Arranging travel booking for staff members

Finding ways to improve admin processes

Personal Attributes:

Knowledge & Attributes

1. Customer Service standards

2. Interpersonal skills; Service orientated

3. Effective time management

4. Problem solving skills

5. Ability to work under pressure

6. Ability to work independently as well as part of a team

7. Presentable with positive attitude

8. Excellent communication (verbal and written) skills

9. Moderate to high computer proficiency

10. Information processing skills

11. Resource utilization skills

Skills

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