OBJECTIVE:

To gain more experience and work into a reputable and stable company that would

enhance my knowledge skills acquired for almost 10 years experienced in a private and semi- government company and could provide professional growth and better life in nature. EDUCATIONAL QUALIFICATIONS:

Graphics Design Course : May 19, 2006

Consulate General of the Philippines

Filipino Association for Computer Excellence

Sharjah U.A.E.

Bachelor of Science in Elementary Education : March 2003 Metro Manila College

Manila, Philippines

Bachelor of Science in Nursing : March 1993

Arellano University

Manila, Philippines

Secondary Level : March 1990

Camiling Colleges

Manila, Philippines

WORKING EXPERIENCES:

Ward Clerk / Ward Secretary

Date: November 1, 2019 up to present.

Department: Post Natal Unit

Work Place: Parkview Hospital U.A.E.

Reports To: Ms. Fatma Jama Abdi - L&D / Post Natal Manager Contact Number: +971*********

Employment Status: Full Time

Duties and Responsibilities:

Competencies / Key Responsibilities

Provide administration support to the ward/unit

Provide patient administration support

Receive patients into the ward/unit

Ensure that clinical and non-clinical stock is sufficient and effectively controlled

Actively promote patient satisfaction

RIZALIE O. CASTILLO

Contact Number: 056-*******

E-mail Address: adh297@r.postjobfree.com /

adh297@r.postjobfree.com

WITH A DRIVING LICENSE

Ensure that the medical insurance information of patients is up to date and correct Secretary to the DON

Date: July 1, 2018 to October 30, 2019

Department: Nursing Department

Work Place: Parkview Hospital U.A.E.

Reports To: Director of Nursing/HOD

Employment Status: Full Time

Position Objective: Perform general clerical duties and process correspondences; involved in coordination and implementation of office procedures, assist the Department Head in processing documentation. Employees in this job coordinate office activities and perform secretarial assignments in support of the day to day and on-going operations of the office. Secretarial assignments include such as office coordination, scheduling meetings, preparing and maintaining office records, reports and correspondence pertaining to the management staff's area of responsibility.

Duties and Responsibilities:

Competencies / Key Responsibilities

Answers incoming and outgoing phone calls, determines business of caller communicates the same and takes actions as instructed.

Communicates messages promptly and accurately to concerned nursing director and others in order to help in the maintenance of smooth functioning of nursing division.

Maintaining the departmental Key Performance Indicator (KPI).

Monitoring the department data base.

Assists the DON in transforming strategic plan into action plan.

Assist DON in the staffing model.

Prepares statistical data and graph chart as per requested.

Keeps track of Assistant Nursing Director / Nursing Director's schedules, meetings and appointments.

Taking minutes of the meeting and circulate after review and approval.

Handles incoming and outgoing mail and faxes and reports to concerned Nursing Director accurately.

Responsible in filing/submission of department staff over time, time back, and all kinds of leaves to HR.

Administrative Function

SAP Requestors – request modifies and follows up request thru SAP.

Prepares drafts and type’s memos, letters and reports on routine and adhoc activities or nursing division to the Assistant Nursing Director / Nursing Director. Office Management

Keeps work area neat, clean and tidy.

Maintains and monitors utilization of stationary and teaching material.

Understands the working of the department in order to answer questions and informs Assistant Director of Nursing/Nursing Director.

Keeps all files/folders neat, clean and replenished at all times for the Assistant Director of Nursing/Nursing Director

Performs all other secretarial tasks as necessary.

Assist in training of new Clerk/Types and /or Office Helper.

Any other related task assigned by the managers. Coordination and Collaboration

Keeps himself / herself well-groomed and observes the uniform code at all times.

Demonstrates courtesy and tact in communication with the visitors, nursing managers and other nursing staff.

Acts as a preceptor and role model to new Clerk Typist and Secretaries.

Demonstrates commitment to institution.

Seeks out opportunities for improving job related knowledge and skills.

Demonstrates Knowledge and practice of JCI,ISO,HAAD and EHSMS standard

Establishes and maintains effective relationship with co-workers and other departments. Skills Required

Good interpersonal and verbal and communication skills.

Good command of written and oral English language.

Computer and typing skills.

Stress management skills

Book keeping skills

Decision making skills

Time management skills

Office management skills

Able to provide cover for extended working hours

Willingness to participate as a committed member of a busy professional team

Ability to shift between different tasks within a specific time frame. Secretary to the DON

Date: July 01, 2018 up to October 30, 2019

Department: Nursing Department

Work Place: Mediclinic Parkview, U.A.E.

Reports To: Director of Nursing/HOD

Employment Status: Full Time

Position Objective: Perform general clerical duties and process correspondences; involved in coordination and implementation of office procedures, assist the Department Head in processing documentation. Employees in this job coordinate office activities and perform secretarial assignments in support of the day to day and on-going operations of the office. Secretarial assignments include such as office coordination, scheduling meetings, preparing and maintaining office records, reports and correspondence pertaining to the management staff's area of responsibility.

Secretary to the DON

Date: February 23, 2014 up to present

Department: Nursing Department

Work Place: Mediclinic Al Ain U.A.E.

Reports To: Director of Nursing/HOD

Employment Status: Full Time

Position Objective: Perform general clerical duties and process correspondences; involved in coordination and implementation of office procedures, assist the Department Head in processing documentation. Employees in this job coordinate office activities and perform secretarial assignments in support of the day to day and on-going operations of the office. Secretarial assignments include such as office coordination, scheduling meetings, preparing and maintaining office records, reports and correspondence pertaining to the management staff's area of responsibility.

Duties and Responsibilities:

Competencies / Key Responsibilities

Answers incoming and outgoing phone calls, determines business of caller communicates the same and takes actions as instructed.

Communicates messages promptly and accurately to concerned nursing director and others in order to help in the maintenance of smooth functioning of nursing division.

Maintaining the departmental Key Performance Indicator (KPI).

Monitoring the department data base.

Assists the DON in transforming strategic plan into action plan.

Assist DON in the staffing model.

Prepares statistical data and graph chart as per requested.

Keeps track of Assistant Nursing Director / Nursing Director's schedules, meetings and appointments.

Taking minutes of the meeting and circulate after review and approval.

Handles incoming and outgoing mail and faxes and reports to concerned Nursing Director accurately.

Responsible in filing/submission of department staff over time, time back, and all kinds of leaves to HR.

Administrative Function

SAP Requestors – request modifies and follows up request thru SAP.

Prepares drafts and type’s memos, letters and reports on routine and adhoc activities or nursing division to the Assistant Nursing Director / Nursing Director.

"Assist the Assistant Nursing Director / Nursing Director in special projects and events such as

Participates in QI/QC project as assigned.

Participates in IND/NRD as assigned.

Quality Improvement and Patient safety Project."

Monitoring the requisition of the nursing division.

Contact applicant/ nursing candidates for interview schedule and related matters. Office Management

Keeps work area neat, clean and tidy.

Maintains and monitors utilization of stationary and teaching material.

Understands the working of the department in order to answer questions and informs Assistant Director of Nursing/Nursing Director.

Keeps all files/folders neat, clean and replenished at all times for the Assistant Director of Nursing/Nursing Director

Performs all other secretarial tasks as necessary.

Assist in training of new Clerk/Types and /or Office Helper.

Any other related task assigned by the supervisor. Coordination and Collaboration

Must be regular and punctual with >96% attendance.

Keeps himself / herself well groomed and observes the uniform code at all times.

Demonstrates courtesy and tact in communication with the visitors, nursing managers and other nursing staff.

Acts as a preceptor and role model to new Clerk Typist and Secretaries.

Demonstrates commitment to institution.

Seeks out opportunities for improving job related knowledge and skills.

Demonstrates Knowledge and practice of JCI,ISO,HAAD and EHSMS standard

Establishes and maintains effective relationship with co-workers and other departments. Skills Required

Good interpersonal and verbal and communication skills.

Good command of written and oral English language.

Computer and typing skills.

Stress management skills

Book keeping skills

Decision making skills

Time management skills

Office management skills

Physical & Environmental requirements

Able to provide cover for extended working hours

Willingness to participate as a committed member of a busy professional team

Ability to shift between different tasks within a specific time frame. RECEPTIONIST

Date: February 27, 2009 – February 2014

Department: Banquet / Marah Town

Work Place: Sharjah Ladies Club U.A.E.

Reports To: Head of Business Management

Employment Status: Full Time

Position Objective: Responsible for the dealing with phone calls, fax and all enquires. Duties and Responsibilities:

Receive, direct and relay telephone calls and fax if needed.

Answer all incoming calls inquiring about event bookings

Keep immediate supervisor well - informed of activities, results of efforts and problems identified /

potential problems; recommends corrective actions to immediate supervisor.

Provide information and assistance to clients and customers

Receive emails, letters etc. and deliver for the concern person.

To liaise with other departments regarding matters arising: e.g. Security, Admin, H R, Finance etc.

Prepare the function sheets ahead of time before the event and forward to chef and kitchen.

Follow up and updates calendar and bookings

Accept booking and prepare contract for clients and customers.

Perform other related duties as required.

Coordinate and follow-up with the finance, HR, Marketing, Purchasing, Store

Update monthly report (inventory, revenue,)

Updating client data base.

ATTENDANT

Date: July 12, 2005 – June 11, 2009

Department: Leisure Pool

Work Place: Sharjah Ladies Club U.A.E.

Reports To: Housekeeping Manager

Employment Status: Full Time

Duties and Responsibilities:

Maintain a high level of service standards.

Maintain the high quality of cleanliness of areas of responsibility.

Follow up on any assign job.

Accept and release communication.

Assist the needs of guests.

Provide a friendly environment with the guests.

Prepares a daily / weekly report to the department head. OFFICE ASSISTANT/SECRETARY

Date: April to June 2005

Department: Marketing

Work Place: Al Sakin Plaster and Paints Contracting, Rolla Sharjah U.A.E. Reports To: Business management

Employment Status: Full Time

Duties and Responsibilities:

Prepare service and employment records

Validate attendance

Received and release communications

Makes recommendations on the upgrading a continuous improvement of the company’s programmed.

Keep track of documents / set up and maintain filing system

Prepare / submit requisition form.

Checks / follow up requisitions.

Prepare and manage correspondence, reports and documents.

Establish and formulate plan for special activities and parties.

Answers phone inquiry and relay messages to the department head.

Makes recommendations on the upgrading a continuous improvement of the company’s learning programmed.

Responsible in taking care of petty cash.

Attend to all paper works.

SCHOOL COORDINATOR / PRE-SCHOOL TEACHER

Date: May 2002 – March 2005

Department: Operation

Work Place: Mother Immaculate Learning Center, Philippines Reports To: School Directress

Employment Status: Full Time

Duties and Responsibilities:

Coordinates with parents regarding school programs and activities

Responsible in giving knowledge to students especially in reading.

Giving and computing grades to identify top students.

Validate attendance.

Prepare service and employment records

Represent the school on behalf of it with the parents.

Filing student profile in orderly and alphabetically series.

Handle English class.

Checks and orders books and other supply needed in the company.

Arrange meetings within the school faculty.

Prepare monthly statements of accounts of students.

Communicate with the parents in behalf of the school.

Prepare kids’ activities and programs.

Scheduled meetings and seminars for school faculties.

Responsible / handle updates of school documents.

Assign responsibilities to faculty staffs.

Handling cash transaction with regards to the student’s accounts and other miscellaneous fees.

OUTSTANDING ACHIEVEMENTS:

Most Outstanding Student

May 19, 2006

OWWA – FACE

Sharjah UAE

Best In Actual Exam

May 19, 2006

OWWA – FACE

Sharjah UAE

Teacher of the Year (Year 2003 and 2004)

Mother Immaculate Learning Center

Caloocan City Philippines

TRAININGS AND SEMINARS:

First Aide Training

Al Noor Hospital

Al Ain, U.A.E.

EHSMS Tarining

Al Noor Hospital

Al Ain, U.A.E.

PDSA Training and Team Building

Al Noor Hospital

Al Ain, U.A.E.

PFR Training

Al Noor Hospital

Al Ain, U.A.E.

Stellar Service Training

Sharjah Ladies Club

Sharjah UAE

Basic Arabic Class

Sharjah Ladies Club

Sharjah UAE

Customer Service

Sharjah Ladies Club

Sharjah UAE

Proper Telephone Manner and Etiquette

Sharjah Ladies Club

Sharjah Uae

Management Training On How To Handle Situation

Sharjah Ladies Club

Sharjah Uae

Basic Arabic Class

Sharjah Ladies Club

Sharjah Uae

English Class Level III

Sharjah Ladies Club

Sharjah Uae

Transition Time: Let’s Do Something Different

PRE-SCHOOL SEMINAR

PRIMARY EDUCATION PROGRAM

University Hotel U.P. Campus,

Diliman Quezon City

Philippines

Games and Music Galore Anyone?

PRE-SCHOOL SEMINAR

PRIMARY EDUCATION PROGRAM

Philippine Heart Center East Avenue

Diliman Quezon City

Philippines

QUALIFICATIONS/KNOWLEDGE/EXPERIENCE:

• Minimum 3 years relevant experience in similar position

• Excellent knowledge in power point presentation, excel, word.

• Excellent communication skills (verbal & written)

• Able to multi-task and handle a wide spectrum of responsibilities

• Excellent interpersonal and people-management skills

• Operate effectively under minimal supervision.

• With Driving License

PERSONAL DETAILS:

Visa Status : Employment Visa

Visa Sponsor : Al Noor Hospital

Passport Number : WW 0461986

Nationality : Filipino

Date of Birth : June 19, 1973

Driving License : 532331

I hereby acknowledge that all statements contained herein are true and correct to the best of my knowledge and belief.

Rizalie O. Castillo

Contact this candidate