Curriculum Vitae

Natasha Isaacs

Cover Letter

I am confident that I am the best candidate for this position as I have been in the work industry for over 10 years.

With this came a great amount of experience in the corporate environment. This has taught me to communicate with people on all levels in the workplace hierarchy.

I have great problem solving abilities and pay much attention to detail and working at Tracker has taught me the importance of accurately capturing client’s information and my current role in the contracts administration position has required that the employee’s details are correctly captured in the contract as this relates to personal information as well as salary information.

Working in a call center has also taught me to work under pressure, to reach targets and expect the unexpected.

My telephone and email etiquette is remarkable and often praised in my quarterly KPA and performance management sessions.

I love change and adapt very well and believe that every organization has different personalities but that is what makes it unique.

Each organization also has its own culture and this is a learning experience while working there, this have experienced while working at Deloitte.

I am extremely motivated, organized and disciplined and always do any task to the best of my ability.

To display loyalty and punctuality traits within a company has always been a main priority to me.

I get along well in a team and have the ability to work independently with a strong sense of responsibility and with little or no supervision. My position at Deloitte entailed that I work from home on a regular basis at least once or twice a week.

Working at Tracker and Deloitte has taught me to work with discreet and confidential information.

PERSONAL INFORMATION

Name & Surname: Natasha Isaacs

Identity No: 841***-****-***

Languages: English, Afrikaans- speak, read and write

Address: 8 La Scala Road, San Remo, Cape Town

Marital Status: Divorced

Dependents: 2

EDUCATION

South Peninsula High School

Matric 2002

Subjects:

• English

• Afrikaans

• Biology

• Mathematics

• Physical Science

• Home Economics

Computer Skills

• MS Excel

• MS Outlook

• MS PowerPoint

• MS Publisher

• ACCPAC/CRM

• Willow

• SAP (capturing timesheets, doing Purchase requisitions and Purchase orders)

• PaySpace Payroll system

• SAGE VIP (Training Academy)

Boston College

Introduction to HR Management Certificate (UNISA)

2013

• HR Concepts and the Provision of HR

• HR Development and Maintenance

• Principles of Business Communication

• Business Management Techniques

• Practical Bookkeeping Level 1 and 2

• Word Processing and Word Advanced

• Excel

• Life skills

• Understanding the Internet

• PowerPoint

• Introduction to P.C

• Introduction to Business Accounting

• Labour Relations

SAGE VIP OFFICES

VIP PAYROLL DIPLOMA

2014

Payroll Processing Course - 89.6%

• The basic procedures followed in a payroll office.

• Adding new employees

• Earning and deduction input.

• Leave input.

• Third party payments and exports.

• The basics of fringe benefits.

• Payroll reporting.

• South African Payroll Legislation.

• Introduction to best payroll practices.

• Introduction to Retirement Funding Income

Payroll Administration Course - 77%

• Tax as applicable to payroll administration.

• Maintaining the payroll system.

• Earning Definitions.

• Deduction Definitions.

• Access Control.

• Batch Layouts.

• General Ledger interface.

• Methods of Calculation.

• Advanced BCEA remuneration calculations.

• Detailed explanation of Retirement Funding Income and adjustments.

• Tax year-end reconciliation

EMPLOYMENT HISTORY

CFG/XPS Courier Company - Isando

February 2005 - October 2005

Customer Care Call Centre

Responsibilities

• Providing clients with quotations for domestic and international parcels to be couriered

• Advising clients how to prepare domestic and international parcels for courier

• Tracking and tracing of lost and delayed/late parcels via the waybill number and contacting all hubs and providing timeous feedback to clients

• Calling to drivers to schedule them for urgent courier packages

• Ensuring that same day goods and parcels are collected and delivered within all major cities

• Also placing emphasis on overnight and express economy deliveries

• Ensuring that existing clients receive attention and customer service at all times regarding any account queries or payment-related queries

• Achieve daily, weekly and monthly targets regarding to admin duties and calls taken

• Reporting stats on a daily basis to management

• Assisting with any ad-hoc duties from management

Reason for leaving: Better prospects offered at Tracker

Tracker Gauteng

November 2005 - November 2007

Call Centre Sales Consultant

Responsibilities

• Selling of Tracker units

• Receiving leads from insurance companies, ie.Telesure, Hollard, Mutual & Federal, ABSA, Miway, Santam, Regent and contacting client to conclude Tracker contract

• Marketing tracker to both existing and prospective clients

• Follow up leads and queries

• Capturing all leads onto CDS(in-house system)

• Servicing existing and prospective clients

• Scheduling technicians to do tracker installations

• Analytical reporting to management daily

• Meet set daily targets

Reason for leaving: Promotion to Technical Helpdesk

Tracker Gauteng

December 2007 – November 2008

Alert Unit Helpdesk

Responsibilities

• Managing of all correspondence received either telephonically, via email or fax

• Assisting walk-in clients with problematic Tracker units

• Provide service to both existing and prospective clients

• Liaise with all necessary parties regarding scheduled fitments

• Daily problem solving and scheduling of technicians to clients with problematic Retrieve, Alert and Skytrax units to do onsite tests

• Provide service within the region as well as well as other departments and branches within South Africa

• Maintain records, contracts, reports and stats on a weekly and monthly basis

• Ordering remotes of faulty devices

Reason for leaving: Movement to another role within Technical department as per Operational requirements

Tracker Gauteng

December 2008 – May 2009

ITU Agent and system errors (Technical position)

Responsibilities

• Daily assess the amount of Installation reports that are outstanding and capturing onto system

• Administration and filing of Installation Reports

• Maintaining reports daily, weekly and monthly

• Ensuring that customer service standards are maintained

• Provide service within the region as well as other departments within Tracker

• Liaise with all necessary parties regarding scheduled and installed fitments

• De-linking the Skytrax unit from the contract

• Attending and fixing all errors that are coming through the in-house system whether captured or submitted via PDA by technicians

Reason for leaving: Resigned to focus on studies

May 2009 – September 2009 (was enrolled at Boston College at the time)

Tracker Gauteng

October 2009 – June 2010

Call Centre Sales Consultant

Responsibilities

• Selling of Tracker units

• Receiving leads from insurance companies, ie.Telesure, Hollard, Mutual & Federal, ABSA, Miway, Santam, Regent and contacting client to conclude Tracker contract

• Marketing tracker to both existing and prospective clients

• Follow up leads and queries

• Capturing all leads onto CDS (in-house system)

• Servicing existing and prospective clients

• Scheduling technicians to do tracker installations

• Analytical reporting to management daily

• Meet set daily targets

Reason for leaving: Promotion to 24Hour Monitoring Call Centre

Tracker Gauteng

July 2010 - February 2011

24 Hr. Monitoring Call Centre Consultant

Responsibilities

• Monitoring of all vehicles installed with Tracker Alert, Skytrax and Cobra units

• Follow up with client on Notifications and confirming safety of both Tracker customer and vehicle

• Liaise between parties of stolen vehicles

• Liaise with NECC (National Emergency Control Centre) regarding positive incidents

• Recording of information of tracker units

• Maintain records with regards to Alert/Skytrax notifications and reports

• Data capturing and administration

• Providing service to existing and prospective clients within the region and other departments as well as other regions

• Working 12 Hr. Shifts, weekends and public holidays, (7am-7pm)

Reason for leaving: Relocated to Cape Town due to illness of mother

Tracker Cape Town

March 2011 – January 2012

Insurance Sales Assistant/Receptionist

Responsibilities

• Personal Assistant to three Sales Consultants

• Manage & execute administration processes such as new leads, contracts and enquires from existing and prospective clients and brokers regarding all Tracker products

• Record keeping & filing on a daily of all these processes on a weekly and monthly basis

• Perform claims/commission registration & ensuring payout

• Perform financial reimbursement of claims

• Communicate with clients, insurance companies and brokers telephonically and via e-mail and also fax

• General administration duties such as phoning, filing, faxing, scanning and copying

• Receiving leads from insurance companies, ie.Telesure, Hollard, Mutual & Federal, ABSA, Miway, Santam, Regent and ensuring that clients are contacted by JHB H.O and contracts concluded

• Also assisting walk-in clients that arrive at the branch

• Giving clients quotes on different insurance packages

• Ensuring that all claims are dealt with in accordance with the mandate from each insurer

• Solving all problems and handling of complaints relating to the successful settlement of claims within the portfolio

• Identifying and solving problems and escalating to H.O if more assistance needed and ensuring that client satisfied with outcome

• Receiving clients at reception and answering switchboard

• Preparing and sending domestic courier parcels to clients and different Tracker branches within South Africa

Reason for leaving: Relocated back to Johannesburg as my husband was unsuccessful in finding a permanent job

February 2012 – April 2012

Was in Mozambique for 3 months on holiday at in-laws

C-track Vehicle Tracking Centurion & Fitment Centre

May 2012 – October 2012

Customer Care Consultant

Responsibilities

• Assisting with client enquiries, complaints, updates, settlement invoices and credit requests telephonically, via email and also fax

• General administration duties such as phoning, filing, faxing, scanning and copying

• Record keeping & filing on a daily processes on a weekly and monthly basis of all query cases opened

• Solving all problems and handling of complaints relating to the successful settlement of contracts within the portfolio

• Assisting with any ad hoc duties requested by management

• Doing Reception duty once a week, receiving clients and visitors at reception and answering switchboard

• All work processes done on ACCPAC and CRM

• Scheduling all clients in West Rand region for fitment of tracking units

• Assisting walk-in clients with unit queries, account queries and complaints

Reason for leaving: Branch closed down due to non-profits, applied at Tracker

November 2012 – September 2014

ITU Agent and System errors (Technical)

Responsibilities

• Capturing all clients vehicle information on in-house system on a daily basis and ensuring all vehicles are installed

• Daily assess the amount of Installation reports that are outstanding and capturing onto system

• Administration and filing of Installation Reports

• Maintaining reports daily, weekly and monthly

• Ensuring that customer service standards are maintained

• Provide service within the region as well as other departments within Tracker

• Liaise with all necessary parties regarding scheduled and installed fitments.

• De-linking the Skytrax unit from the contract

• Attending and fixing all errors that are coming through the in-house system whether captured or submitted via PDA by technicians

Reason for leaving: Promotion to Corporate Credit controller

Tracker Gauteng

October 2014- March 2016

Finance-Corporate Credit Controller

Responsibilities

• Preparing of daily credit notes, invoices and statements

• Processing refunds and credits due to incorrect billing and double debits

• Daily payment allocations of EFT and cash payments

• Collection calls of accounts that are 30,60,90 days in arrears

• Dealing with government, public sector and private company accounts

• Sending out arrear letters and final demands

• Handing over non-payment accounts to pre-legal

• Daily analyzing of the Age analysis

• Telephonic or written external and internal clients’ accounts query resolution

• Resolution of escalated CEO and Hello Peter queries and complaints related to clients’ accounts

• Ensuring that admin changes are done timeously, ie updating of clients address, contact numbers, VAT registration numbers

• Assisting and sending clients BEE compliance letters and Tax certificates

• Compile and check creditors’ reconciliation on a monthly basis

• Data integrity checks on client’s accounts to insure correct billing

• Liaise with 3rd party, customers and internal staff

• Process cancellation and liaise with customers regarding cancellations fees or outstanding payments

Reason for leaving: Relocated to Cape Town after divorce

Telesure Group Services

June 2016 – February 2017

Claims Call Centre

Responsibilities

• To always, strive to deliver service that aims to achieve first contact resolution

• Increase customer satisfaction through positive interaction focusing on making it easy to fulfill customer needs by living the Telesure Service Way behaviors

• Continuously strive to maintain and enhance product and system knowledge, living up to the customer service expectation while complying to the FSB

• Ensuring appropriate ownership of the customer retention value chain by providing a professional quality service

• Accurately capturing detailed and accurate information received from customers

• Ensure Claims are finalized within set parameters (Turnaround time, SLA’s (Service Level Agreements) terms and conditions applied accurately)

• Ensure regular feedback to customers and other stakeholders, as determined by the company and/or customer requirements

• Build and maintain relationships with colleagues, customers,

brokers and service providers

• Take accountability for the resolution of customer complaints, with a view to customer retention

• Deliver on Treating Customers Fairly principles in alignment with regulatory requirements

Reason for leaving: Better career prospects offered at Deloitte – opportunity to get into payroll

Deloitte Consulting

February 2017 – January 2018

Financial / Payroll / Billing Assistant

Responsibilities

• Assistance with monthly payroll administration

• Manual calculations of contractor’s hourly and monthly earnings

• Cross checking of contract information against payroll spreadsheets i.e. salaries, contract duration etc.

• Submit to Senior Financial Administrator for approval and sign off

• Receive the invoices from contractors, companies and labour brokers, cross check against contractual documentation and timesheets and expense reports

• Handle and follow up on all outstanding payroll and invoice related queries and issues

• Create the Purchase Requisitions and Purchase orders on SAP for approval

• GRV the Purchase orders

• Collate this data and submit to the finance team to payment authorization

• Data capture the information on each individual contractor’s spreadsheet

• Load managers of these contractors on SmartHR and send login details and user manual to approve their timesheets

• Send out weekly reminders for all contractors to capture their timesheets by COB on a Friday

• Check all weekly timesheets and ensure that submitted and correctly captured

• Follow up with Managers and Directors to approve all timesheets

Deloitte Consulting

February 2018 – June 2019

Employment Contracts Administrator

Responsibilities

• Assisting with all non-permanent new contract requests, short and long-term contract renewals and extensions as well as rate increase addendums

• Getting client and project information and rate details from the business unit with regards to the contract

• Assisting with Fixed Term, Vendor and Temporary, Intern and Learnership contracts and ensuring that all information is provided to the Legal department

• Ensuring all new employees complete personal SAP forms and are loaded on SAP

• Submitting all contract requests to Directors for approval

• Sending all drafted contracts and welcome entry packs to new employees

• Following up on all outstanding contracts sent to new contractors and saving in individual folders

• Updating the monthly report for all active employees and sending to the legal department

• Requesting laptops, 3G cards, building access for all new contractors

• Executing the resignations, terminations and ensuring that all laptops and business property items are returned when contractors leave

• Assisting with all queries, telephonic and emails regarding contracts

Reason for leaving: Better career prospects offered at LabourNet and I wanted to get into Payroll consultant position

Labournet

25 June 2019 – 16 September2019

Payroll Consultant

Responsibilities

• Payroll support to different clients 20 clients)

• Building lasting relationships with clients

• Attend to all client queries and problems

• Implementation of system for clients

• Individual retention and growth of the business

• Processing bi-monthly and monthly payrolls

• Submitting EMP201 and EMP501 on SARS E-Filing

• Sending UIF Electronic file to Department of Labour

• Capturing new employees, terminations, increases, deductions, Overtime, Allowances, commission on cloud-based system – Psiber

• Accepting and submitting EFT for payment of employees

Reason for leaving: Travelling to Tygervalley was very difficult and interfered with my punctuality at work

Lewis Group Head Office

3 October 2019 – 30 November 2019 (Contract position)

Salary Data capturer

Responsibilities

• Lewis moving from in-house system (Dynamique) to new payroll system – PaySpace

• Company has +/- 10 000 existing employees and new employees to be moved to PaySpace system

• Capturing new employees (permanent, short-term, temporary contracts) onto PaySpace

• Capturing terminations, suspensions, re-hires

• Payroll input of hours, leave, deductions, commission and overtime

• Payroll processing for the duration of the contract for all Lewis branches in Africa

Reason for leaving: Contract ended

Xpedient Medical Solutions

01 April 2020 – 14 May 2020

Account Manager

Responsibilities

• Account manager and point of contact for the daily administration and problem solving for implemented capitation programmes

• Building and maintaining strong, long-lasting customer relationships.

• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)

• Prepare reports on account status.

• Assist in Forecast and tracking key account metrics (e.g. quarterly reports and annual forecasts)

• Opening, closing, and managing of key accounts.

• Ensure doctors, medical practices and medical aids are all paid.

• Develop and expand the client’s income by implementing strategies to assist in the clients personal and practice growth.

Reason for leaving: Retrenched due to COVID-19

Amazon Virtual Customer Service

29 May 2020 – Current

Customer Service Associate

Responsibilities

• 24/7 environment supporting the North America and UK markets, working overnight shifts, weekends and public holidays from home

• Assisting with tracking of packages and household furniture, replacements, refunds and returns for customers

• Correspondence with customers telephonically, on chat and also email

• Customer Focus

• Ability to empathize with and prioritize customer needs

• Uphold company values and respect every customer

• Exude patience and ownership with each customer

• Ability to determine customer needs and provide appropriate solutions Communication Skills

• Ability to communicate clearly and concisely with both external customers and co-workers

Contact this candidate