Gina Marie Demestre

**** ** **** ***. ******* Beach, FL. 33426

561-***-****

adh22m@r.postjobfree.com

Objective:

My experience of 16 plus years in hospitality management, housekeeping management, operations management, property management, customer service, client relations, recruitment, training, scheduling, budgeting, team leadership, communications inventory management, health compliances, quality assurance, laundry management vendor and client relations. Exceptional record of multi-unit management and improved customer satisfaction levels. Skillful at establishing process improvements that advance performance levels and drive company objectives

Education:

Ashworth College Associates Degree Veterinarian Specialist The Career Institute of Florida, Inc.

Licensed Realtor

Volunteer for the Palm Beach Cat Collation, Animal Aid and Margaret Strays Volunteer for the Big Dog Ranch

Certified in First Aid, CPR and OSHA

Computer Skills

All Microsoft Programs, Internet and Quick Books

Experience

10/2002 –Present Clean Sweep

Owner/ Operator

As an independent contractor and owner of a successful cleaning and pet sitting company I am exceptionally skilled with demonstrated excellence in building and driving superior operation success, recruitment, training, inventory control, and strategic planning. Marshaling resources and creating a professional atmosphere to accomplish objectives. As we’ll as a natural communicator with strong motivational skills and the ability to support operational goals to meet business objectives. Overseeing employees on a daily basis. 10/2002 – Present Beachcomber Family Addiction Center Director of House Keeping

Actively involved in housekeeping and engineering areas of the Beachcomber Family Addiction Center. Ensuring product quality standards are met in all guestrooms, public space and property control. Efficiently manage the housekeeping department, maintain cost control systems for linens, cleaning and guest supplies. Ascertained proper inventory control, ordering and receiving. Accountable for producing annual budgets, recruiting and training. Conducting performance evaluations and providing feedback.

1999 – 2004 Diamond Box Consultant Boynton Beach, FL Office Coordinator

As an office coordinator for a security company I was accountable for answering multi line phones, dispatching, customer service / customer care, clerical and administrative overseeing and coordinating on daily basis. 11/1999 - 10/2002 Ocean Manor

Property Management

Utilized marketing techniques to attract new tenants to the complex which included putting ads in newspapers, running flyers and signage in high traffic areas, maintained a systematic and well organized management style to process and maintain important documents relating to tenant income statements, security deposits and classified company reporting. Also, responsible for maintaining fifty five apartment units in complex including supervising maintenance workers, collecting rent, processing and scheduling work orders, updating appliances as needed. Responsible for ensuring that all monies are collected and received in a timely fashion. Knowledge of Rent Roll programs, responding to tenant’s compliance and accommodating tenant requests by practicing good customer service skills and utilizing pragmatic techniques to solve disputes as they occurred.

10/1998 - 11/2004 AIMCO Management Company

Leasing Consultant/Property Management

As a property manager I was with AIMCO for several years learning all aspects of the industry. As a leasing agent I would utilize marketing techniques to attract new tenants to the complex which included placing ads, running flyers and signage in high traffic areas. Set up appointments for potential tenant also showed apartments to potential tenants. Responsible for verifying apartments were in clean and safety condition before potential tenants moved in or view the apartments. Responsible for making deposits to apartment complex accounts when rent was received by tenants each month.

09/1996 – 10/1998 Sun Coast Management

Property Management

As a Property Manager living on site and communicating with tenants on a first hand basis. My duties include the following collections, overseeing the landscaping, laundry rooms, maintaining the property, leasing, billing, contracts and heavy customer service on a daily basis.

References available upon request

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