Customer Care Service Representative
Resume:
Omobola Lucas
Lagos, Nigeria
adh22i@r.postjobfree.com
I am a highly motivated and dedicated individual with over 2 years of retail experience in fast-paced, team-based environments. Driven and proven successful at achieving established targets and team goals. I am personable and a professional communicator with fluency in English.
Skills
Professional telephone demeanour
Service standard compliance
Documentation and reporting
Report preparation
Money handling abilities
Customer Relationship Management
Complaint resolution
Work History
Nov 2018 - Jul 2020
Customer Care Specialist
Access Bank Plc, Maryland, Lagos
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Maintained accurate and current customer account data with manual forms processing and digital information updates.
Defused customer concerns with exceptional conflict and problem resolution skills.
Utilized exceptional communication to connect with customers, assess needs and present solutions.
Answered average of sixty seven (67) calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
Dec 2017 – Nov 2018
Frontline Teller
Access Bank Plc, Maryland, Lagos
Performed customer transactions for money orders, cheques, deposits, withdrawals and transfers.
Served needs of more than 70 customers in busy paced environment.
Enthusiastically greeted customers and offered dedicated service during entire transaction, improving bank satisfaction ratings by 50% in 12 months.
Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
Checked amount details and fraud markers for transaction papers such as checks and money orders.
Oct 2017 – Nov 2017
Customer Service Representative
Anike Herbal Solution Limited, Mushin, Lagos
Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
Answered customer telephone calls promptly to avoid on-hold wait times.
Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
Education
2017
Bachelor of Science: Sociology
University Of Ilorin - Ilorin, Nigeria
2013
West African Senior School Certificate
High Class Comprehensive School - Lagos, Nigeria
2012
Cambridge Diploma
West African International School - Banjul, Gambia
Software
MS Office Suite
Flexcube
PayDirect
Remita
Interests
Financial and Economic Systems, Public Relations
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