Front Desk Customer Service
Resume:
Charlette Davis
Desk Clerk/Customer Service.
Monroe, LA 71203
adh1yc@r.postjobfree.com
Passionate Desk Clerk offering 17years of success and experience in customer and personal service. Competent in keeping customers and guests needs balanced with business targets. Additional expertise includes effective planning, critical thinking, and time management. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Security Finance - Monroe, LA
December 2019 to Present
• Provided exceptional customer service
• Maintained office cash with accuracy and security
• Achieved account gain through proven loan judgment and effective customer solicitation
• Ensured compliance with state & federal lending regulations and Company policies
• Ensured prompt completion of loan application
• Ensured compliance with company record keeping procedures
• Received loan payments and post to customers accounts Front Desk Agent
Days Inn - Monroe, LA
June 2010 to November 2019
• Efficiently answer all multiple incoming calls, greet guest warmly upon arrival
• check guest in or out in an efficient manner including assigning room numbers
• issuing key cards and obtaining proper credit.
• Communicate request and issues with other hotel department and supervisors
• perform duties as assigned on shift checklist to ensure smooth daily operations
• Maintained an orderly front desk
• Operated computer programs & multi line phone systems Accomplishments
Provided excellent communication and interpersonal skills. Skills Used
Data entry, proficiency in utilizing office equipment Receptionist
Receptionist/Office Assistant
Trinity's Sewing Specialist - Monroe, LA
November 2007 to September 2010
• Greet customer, answered all calls in a timely manner
• made friendly reminder calls for past dated pickups
• submitted and filed invoices
• kept office clean throughout shift
Accomplishments
Ability to work well as a team player and independently Education
High school in General
Bastrop High School - Bastrop, LA
1996 to 1999
Skills
• Front Desk (10+ years)
• Guest Service (10+ years)
• Front Office (10+ years)
• Reception (10+ years)
• Customer Service (10+ years)
• Multi-Line Phone System (10+ years)
• Payment Processing (10+ years)
• Problem Resolution (10+ years)
• Cash Handling (10+ years)
• File Management (10+ years)
• Data Entry
• Night Audit
• Phone Etiquette
• Time Management
• 10 key calculator
Assessments
Medical Receptionist Skills — Proficient
September 2020
Managing physician schedules and maintaining accurate patient records. Full results: Proficient
Electronic Health Records: Best Practices — Familiar September 2020
Knowledge of EHR data, associated privacy regulations, and best practices for EHR use. Full results: Familiar
Front Desk Agent (Hotel) — Highly Proficient
September 2020
Selecting hotel rooms based on verbal requests and identifying errors in hotel data. Full results: Highly Proficient
Work Style: Reliability — Expert
October 2020
Tendency to be dependable and come to work.
Full results: Expert
Data Entry: Accuracy — Proficient
October 2020
Entering data quickly and accurately.
Full results: Proficient
Data Entry: Attention to Detail — Proficient
October 2020
Maintaining data integrity by detecting errors.
Full results: Proficient
Customer Service — Familiar
November 2020
Identifying and resolving common customer issues.
Full results: Familiar
Customer Service Fit — Familiar
November 2020
Measures the traits that are important for success for customer service roles. Full results: Familiar
Data Entry: Accuracy — Proficient
October 2020
Entering data quickly and accurately.
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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