Customer Service Developer

WALE ADEWUYI

Richmond, VA (Willing to Relocate)

804-***-**** adh1vt@r.postjobfree.com

SUMMARY

SQL Developer with 3 years of programming experience in Analysis, Design, and Implementation of Business Application using the Relational Database Management System (RDBMS). Involved in all phases of the SDLC (Software Development Life Cycle) from analysis, design, development, testing, implementation, and maintenance with timely delivery against aggressive deadlines.

EDUCATION

Virginia Union University Richmond, VA

Bachelor of Science Biology

Summary of Skills:

Proficient in Microsoft Office Suite, word, excel, SQL Server, and Power BI

SQL Server Integration Services (SSIS)

SQL Server Reporting Services (SSRS)

Microsoft Visio

Excellent verbal, written, and interpersonal communication skills

Perfect customer service skills

Working knowledge of Azure services and coming trends in the Cloud space

Strong analytical skills with high attention to detail and accuracy

Financial services industry experience

Ability to work in a fast-paced deadline driven environment

Experience in cashiering or wire operations

PROFESSIONAL EXPERIENCE

SQL Developer/Analyst - Hillview Group Inc., Richmond, VA March 2017 – Present

Performing T-SQL command as per need for reporting

Performing DDL, DML operations for fetching records, delete duplications of data, alter existing records

Performing database analysis, design, and development, security support, and performance tuning.

Managing rollback segments, tables, and indexes

Ensuring data integrity and system security

Rendered support in the execution of database installation and configuration, upgrades, patching, migrations, backup and recovery, performance tuning, and cloning efforts

Review the designs, code, and test plans of other developers and provide recommendations

Developing stored procedures and/or triggers using T-SQL

Performed SQL development and SSIS/SSAS/SSRS development

Providing report output for clients for validation and guidance

Determine data structure and analytic tools to enable targeted output appropriate for dashboards

Everyday Banker – Wells Fargo Bank, Glen Allen, VA May 2015 – March 2017

Knowledge and understanding of online banking products, policies, and procedures; within call center environment

Exposure to Wells Fargo CSA (Customer Service Application)

Exposure to Wells Fargo CIV (Customer Information View) application

Knowledge and understanding of Customer Contact Management (CCM)

Knowledge and understanding of Hogan

Strong organizational, multitasking, and prioritizing skills

Meeting QA goals and objectives set by the telephone banking centers critical success factors and incentive

Customer service focus with experience handling complex transactions across multiple systems

Take ownership of transactions and make decisions within approval guidelines. All decisions outside of approval guidelines are referred to a more senior associate

Resolves customer problems, obtain information, research records, and follow up on details to resolve business at hand to the customer’s satisfaction

Asking probing questions from customers or internal resources to obtain information pertinent to the inquiry, research records and follows up on details to resolve customer issue to the customer’s satisfaction and within department timeframes

Ability to follow policies, procedures, and regulations

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